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HotelsOne

How would you rate HotelsOne?
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California
1 review
0 helpful votes
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Survey
August 14, 2022

Easy booking experience but how does a survey company expect to get a customer's feedback of there stay when the inquiry is sent at time
Of there booking? Why not send at check out time?

Date of experience: August 14, 2022
North Dakota
1 review
1 helpful vote
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Recommend removing this hotel from your site for travelers until they clean up their act. This appears to be a welfare hotel with skanky long term residents who smoke, leave cigarette butts everywhere and trash about. There are enough resident animals, including large dogs, for a barn. We asked for a pet-free hypoallergenic room and was told that all the rooms have had animals in them. Two unsavory characters walked through the parking lot, looking askance at my suitcase, one of whom disappeared through a hole in the fence. Security had to sit in front of the elevators in the evening. The building exterior is decrepit from many years lack of maintenance. The rooms have old furniture. Lack of attention to detail includes burned out light bulbs in the windowless basement breakfast room, with broken fridge and beverage dispensers. The elevator certificate had expired and the the elevator jolted at the top floor. We are grateful the elevator worked. The dryer was broken and the room littered and wet. The original building was well done and with renovation and remediation of the defects, this could be a much better place.

Date of experience: July 6, 2022
Pennsylvania
1 review
0 helpful votes
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Hotel reservations
November 3, 2022

I thought I was booking my reservation directly with the hotel so I was quite surprised to find it was actually HotelsOne. Hopefully all will work out fine.

Date of experience: November 3, 2022
Florida
1 review
3 helpful votes
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I was charged $70 over the hotel rate as service and tax fees. Paid in advance and when I got the confirmation, I was shocked that I had called Hotelsone.com. I feel ripped off now. Not cool.

Date of experience: October 20, 2017
Wyoming
1 review
0 helpful votes
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Hotel Reservation
September 6, 2022

I applied for a reservation online. My computer lost connectivity just as I supplied my credit card information. I called the hotel and was told 'yes' I do have your information.

Date of experience: September 6, 2022
Mississippi
2 reviews
0 helpful votes
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Deja Vu Experience
August 20, 2022

Imagine my experience sleeping last night in the basement of the former Federal District Courthouse in Jackson (now Courthouse Basara) where as a new member of the Mississippi Bar I argued a motion before Judge Harold Cox 44 years ago! Attending the Mississippi Book Festival now as a retiree, evoked so many reminders of my 1970-90s years in Jackson—just across from the MS Governor's Mansion where I once spent a night and my law office where I first practiced in Jackson high up in the former Deposit Guaranty National Bank on Capitol Street, just a few blocks from the Mayflower Cafe. Such a nostalgia trip!

Date of experience: August 20, 2022
Australia
2 reviews
0 helpful votes
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So far very easy. Handy
August 14, 2022

So far very easy. Handy.As I am not real good with all this technology I found it quite simple to do the booking online and was very happy with how easy it was so Thank you.

Date of experience: August 14, 2022
California
2 reviews
0 helpful votes
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Quick and easy.
October 14, 2022

It was easy to make the reservation. I found the cancellation date information confusing. Is it really impossible to cancel with refund after a date in June?

Date of experience: October 14, 2022
Canada
1 review
0 helpful votes
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Quick and easy
September 4, 2022

Quick and easy. So far the experience has been great but haven't got to the room yet. We hope everything will go smooth and our room will be ready.
Best price and room.

Date of experience: September 4, 2022
Canada
2 reviews
0 helpful votes
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Online reservation
October 26, 2022

Booked for a 3 night stay. There was a 10% off which I did not receive off my total and the rooms were 2 different rates which I did not know until after I paid for it. Disappointing

Date of experience: September 26, 2022
New York
1 review
0 helpful votes
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Unexpected fee
August 24, 2022

I was surprised to see a large fee tacked on the the final cost of the room because I booked with HotelsOne. I supposed I should have just called the hotel directly.

Date of experience: August 24, 2022
New York
1 review
0 helpful votes
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Quick and Easy
November 4, 2022

Fast booking, easy to get what I wanted, and see the room I was getting. I was super stressed out trying to book a room on a weekend that seemed to be completely sold out, so this was a huge relief.

Date of experience: November 4, 2022
GB
1 review
0 helpful votes
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The date box is too wide and looks like you ought to put the whole date in and not just the 2 digit date.
The Green Button did not seem to work so tried 3 times

Date of experience: September 4, 2022
Colorado
1 review
0 helpful votes
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Oops
September 12, 2022

I thought that there would be a page before the confirmation page. My credit card was charged before I decidedly chose to do this. A warning needs to be built into the system, in my opinion.

Date of experience: August 13, 2022
Alaska
1 review
0 helpful votes
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A-OK
September 1, 2022

I only wish you would confirm the name of the hotel I booked. It was a different name than HotelsOne so I had to do a bit of research to find if you were one in the same.

Date of experience: September 1, 2022
Canada
1 review
1 helpful vote
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Rip off
September 6, 2017

The actual rate at the hotel was $165 and I was charged $203. I contacted them and made a complaint and they would not offer me any compensation for the difference.

Date of experience: September 6, 2017
Canada
1 review
0 helpful votes
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Not all details provided
September 13, 2022

Hi,

Booking process was straight forward, but the fact that the booking was non refundable was never mentioned until I had already submitted payment. That isn't honest sales.

Date of experience: August 14, 2022
California
1 review
3 helpful votes
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Vegas 49.00 hotel
April 11, 2019

I paid 49.00 for the room and was charged over a hundred. Thought the price was for the hotel fee that they charge. Nope I was also charged at the hotel. Unreal. I will Not come to this sight again.

Date of experience: April 11, 2019
Illinois
1 review
0 helpful votes
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Prepay I'm full
November 4, 2022

I just don't understand why I have to pay before I stay in the hotel room. I understand half down but the full pay before staying there? Not sure I agree with that.

Date of experience: October 5, 2022
Illinois
1 review
0 helpful votes
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Good experience
September 5, 2022

We love our room and the process was easy. We booked the room with now issues and the check in went very smooth. The staff were very welcoming and we were treated very well. The rooms are beautiful!

Date of experience: September 5, 2022

Overview

HotelsOne has a rating of 3 stars from 1,592 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with HotelsOne most frequently mention good experience, confirmation email and easy process. HotelsOne ranks 18th among Hotels sites.

service
117
value
25
shipping
1
returns
1
quality
162
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67,236 reviews