HotelsOne

Easy, so far. This is my first time to use HotelsOne and it has been stress-free. The site is informative and made choosing a room/motel very easy. Thank you!

Overall, my experience was satisfactory. I didn't expect that the payment would be taken in full from my credit card at the time of booking as this has never happened in the past.

Very quick and No hustle
Thanks.

I wish to have 2 single beds instead one king size bed. Can you do that.
Can you deliver this message to the Nesuto Apartment management?

I haven't taken my trip yet, but the booking process has been smooth and easy. I felt that I found a great deal and am overall happy with my experience. Thank you

Was able to find a great price and book quickly. Reservation was sent to my junk mail so glad that correspondence warned me about this. Looking forward to my trip in just over a week.

This is the first time I have made any accommodations arrangement through Hotel one, it is a smooth and easy procedures, I do recommended people to use them and I hope may be I can use them again, thank for helping.

On 30/07/2017 i made a reservation for Dubai Ramada Chelsea Al Barsha hotel.
As per web site my obligation was to pay in the hotel:

"Pay Later! You will not be charged until you check out of the hotel. You can cancel this itinerary free of charge up to 1 day before arrival.
Pay Later! Your creditcard details are used only to guarantee your booking. You will pay at Ramada Chelsea Al Barsha during your stay at the hotel."

But after few minutes I have received a SMS from my bank that my credit card had been charged with 200 AED at CHELSEA TOWER, DUBAI.

I am very disappointed about the way that you treat your customers and I do not understand which kind of regulation you are using you and the particular hotel in ignore of your customers.

I have not yet had my stay. Don't know if I'll get the exact room I requested or if it all goes well with my booking when I arrive. Ask for survey after I get to hotel.

Four days after making the booking I still had not received confirmation so required me to make a call direct to the hotel. Which I could have done originally and made the booking direct with them.

My husband and I had reservations at a hotel in Atlantic City for 1 night. My mother-in-law had a heart attack 2 days before we were to go 2 hours after the cancellation time of 6:00. I called the hotel directly to cancel and was told I have to call HotelsOne. I Called and spoke to a rep, explained the situation and was told there was nothing that could be done. I asked for a supervisor and again explained my situation. He then told me to hold and he will call the hotel to get their OK. When he got back on the line he told me they denied me a refund and there was nothing that could be done. I called the hotel directly again and spoke to the same woman and she said that she absolutely DID NOT get a call from anyone and that she is the supervisor, the only one there, and she would have no problem with giving me a full refund given the circumstances! Needless to say I HotelsOne back looking for the person who lied to me but was told they could not transfer the call! After I explained the whole situation again, quite upset now, she said to hold and would call the hotel again and get their permission and of course she did for a full refund! I called the hotel, spoke to the same supervisor and she did get that call and was more than happy to help! Now Im on the lookout for my refund! The bottom line is DO NOT use HotelsOne! However I would book directly to that hotel or any other one.

When making my reservation, it was listed as free cancellation. Only AFTER making the booking did they inform me of a 1 night cancellation fee by the hotel.

I am surprised to see that a bill for the amount has been charged already to my credit card and that additional fees have been charged that were not advised at the time of booking