HotelsClick.com

I booked an all inclusive trip to Cuba on December 2 and immediately cancelled the same day. They do not advertise ANYWHERE their cancellation fees of $25 euros. They charged the cancellation fees immediately and sent me an invoice, however it's 2 weeks later and i still don't have my refund. I have emailed them repeatedly and they are unresponsive. Their customer service is horrible. NEVER book with them, their are unreliable and they do not respect the customer. READ all the fine print BEFORE you book any reservations with them.

I went to this site and booked and paid for a 4* hotel in Albufeira. The reservation came from a 3rd party site hotel.de something I was not made aware of on booking. Cost was taken immediately from credit card even though it was supposed to be paid at hotel though now I know why it was a total rip off. I did not know there were several hotels here with the same name there was no address or hotel info on reservation. We were put in a 2* hotel and not the hotel we booked constant phone calls and emails later and still no resolution. Appalling service with each blaming the other. Avoid at all costs

I wasn't sure this was even a real company for a couple days as I couldn't get in touch, no email responses, the phone kept going to voicemail. All their formats are in European, which makes it confusing. Hard accents to understand as well, adding to the frustration. Great deals, obviously due to cutting pay on customer service and adequate staffing.

I made a reservation for a hotel in Orlando on the 19th, money was taken from account and I was told i had to email them my photo id or passport photo and pic of my checkcard showing last 4 digits. This didn't sound right to me so I didn't send it. They said I had 12 hours to send it or reservations would be canceled. Well they put the money back in my account and now on the 23 they took it back out again but website says they cant confirm reservations.So its 4 days before I go and I'm in limbo if I have a room or not. Just want my money back so I can book somewhere else.

Rude customer care when called, raised voice and condescending.
Hotel booked said cancellation policy is active however it expired on the 27th when I booked on the 28th! Who does that? The cancellation policy was in fact that you dont get a refund however it does not say that clearly, the cancellation policy being active is only so you can cancel it but still pay for it full and for them to resell the room to someone else. I mean why even give that option to a customer to pay in full but cancel so you they can you make more money on it. Terrible site

Here is the message I sent to Hotelsclick:
Hotelsclick,
Please explain to me what's going on. Yesterday I purchased a four night stay at a hotel in Havana, Cuba, for our honeymoon.My fiancee said I should read up on your customer reviews before booking with you, but I didn't. I should have... Your site said it accepts Pay Pal so we used that. You took the payment, and displayed an"Acceptance of order" and "Confirmation of payment" screen, with five different sets of reference numbers that quickly disappeared if you try to print the page, and then sent no invoice or confirmation of any reservation at the hotel.It's a good thing I screen captured it. Your site warned me that my ". Payment, requested on line, has been switched to offline processing" and that "... it's status will remain waiting until the end of the offline process". My account page on your website actually says, that I have no bookings with you! What kind of shady scam are you working here? I got no response from your "Customer Care"phone number other than a voice message greeting that sounded like it was being played from an old cassette playing message recorder, and you never even responded to my email, even after your site claimed to have sent me an email. I don't appreciate being ripped off by someone who can't be found by an American, because you can just lay low in Venice Italy while you borrow my money for ten days until Pay Pal makes you pay me back! I want a clear confirmation from the hotel I payed for, or a full refund from you.

I have booked a room with hotelsclick.com

Its has been more than 12 hours but the customer care dont reply regarding our reservation,
The hotel is not giving us a room cuz they have not rcvd funds from hotelsclick, this seems to be a big scam... please do not use their website for any kind of booking...

Hotel name: ROYAL
City: SINGAPORE
Arrival: 07/28/2016
Departure: 07/29/2016
Booking status: Awaiting Confirmation
Creation date: 07/27/2016 18:18:49
Last modified: 07/27/2016 20:00:57
Total: 122,25 USD

Shame on Skyscanner for hosting such a dodgy site, here i am stuck in Langkawi. I booked 2 nights at the Andaman through Hotelsclick $638 AUD and I get an email back asking me to scan my passport... WTF? I called the hotel and theres no reservation details under my name. Hotelsclick have taken my money and now I cant afford another hotel, so Im stuck here looking for a crappy cheap hotel on my honeymoon with a two year old child. They have not responded to my emails. DO NOT USE THIS WEBSITE. You dont know the rage I am in at the moment.
This is co pany is so corrupt. AVOID AVOID AVOID. Youve been warned