HotelsClick.com

Scam, scam, scam.

Paid them, got their email confirmation...
Then, 4 weeks later they "cancelled" our reservation.
Emailed & called asking about them returning our money - after several tries, finally got someone & they said that it would be returned to our bank account in "7-10 business days".
Two weeks later, nothing. More phone calls & emails - and ZERO responses.

Opened a fraud claim with our bank, providing copies of all of our emails and a statement of phone conversations.
After another month, we finally got our money back from the bank - not from HotelsClick.

Just don't do it folks, it's not worth the small amount of "savings".

I made a booking on Hotelsclick.com, the accepted payment and sent a confirmation email. Then almost two months ago they sent and email cancelling the booking, I have yet to receive a refund even after multiple attempts to contact them with out response. Reference no. H2018-*******

I paid for a hotel room in March 2018 for March 2019. Got an email in November saying room was no longer guaranteed and they would refund me. Weeks later it looks like they have gone bust and no refund. If you used a credit card claim back on that. If you used a debit card contact your bank and ask about chargeback.

Made reservations 3.5 weeks ago for 3 hotel rooms for 2 nights. All of a sudden this morning I received notification that my reservations were cancelled. When I inquired as to why they were cancelled since I did not initiate this action, I was emailed a note that the "supplier pulled all reservations" and that I would be unable to rebook at this rate. Oh, and by the way, did I want my money refunded? Duhhhh.

All,

Never use hotelsclick.com again

We booked our holiday in Austria for Christmas with our little son. We payed almost 1000 and now we got a email the reservation is canceled. I tried to call them but they don't answer the phone. I sent them a email and hope they will answer. If not we will go to the police. We were looking forward to have a nice vacation and they ruined that for us!

I booked with hotelsclick for accommodation in Perth over Christmas. Hotelsclick confirmed my 2 nights accommodation for 3 rooms and the reservation was paid in full.
A few months prior to my stay, i received an email from hotels click advising that my booking had been canceled due to an admin and technical error. I contacted the hotel directly and they confirmed my booking had been canceled by Hotelsclick. After numerous emails back and forth, Hotelclick have advised that they can't refund my money as per their policy.
Their service is absolutely appaulling

They took our money right away and one months later informed us that the reservation was cancelled. The hotel had no idea what was going on. Three weeks later we still have not received any refund despite multiple emails and phone calls.

I booked in October for a holiday in June. I paid in full. In November they told me they were having technical issues and to check with the hotel about my booking. The hotel said Hotelsclick.com had cancelled it. Since then I can't get any response from them, and they have my money. AVOID HOTELSCLICK.COM
A complete scam

As other reviews tell you they offer hotel prices which are too good to be true. You get an instant confirmation but 2 weeks later are told the hotel has not accepted the reservation. I was offered another hotel for no extra charge... problem was the other hotel was a few hundred dollars cheaper for same dates on other sites!

DO NOT USE hotelsclick.com under any circumstances! They take your money and don't pay the hotel! This company is a complete SCAM! They took my money in July for a vacation that we booked for November. I call the hotel the night before check in and the reservation was cancelled due to non payment! Hotelsclick.com did not pay the hotel but took my money! The hotel was in Mexico and we live in California. Stayed on hold for 4 1/2 hours and didn't get a hold of anyone. Also emailed every email I could find and got a standard response. Never received any explanation for the nonpayment. We didn't want to lose our airfare so we had to book a different hotel on our flight to Mexico. Booking with Hotelsclick, com was the single WORST experience ever! Will never, ever use them again! Please stay away from this company!

Reserva cancelada a una semana de las vacaciones.
No ofrecen solución. No devuelven el dinero. No atienden llamadas.
ROBO? Estafa? Quiebra?

Hotelsclick response to my review is simply not true. They never sent a cancellation email and they did send a confirmation email on the 15th February. This is a clearance shop for the hotel and not a very good one at that. Do not believe any email they send you as it is almost certainly untrue.

Booked a hotel in Dubai 3 months in advance. Received confirmation emails and vouchers etc. arrived to find no booking received. Attempts by hotel and myself to contact them came to nought. DONT use hotels click. Com.

I have pretty much same situation as others above. I should have read reviews before I booked my trip to Aruba in November. They charged me right away, got a confirmation. In November 28 I received an email that my reservation was cancelled. I called the hotel, they said the 3 rd party cancelled my reservation, the hotel never got my payment. We booked the non-refundable air fare tickets. The hotel can't do anything about it. The price was amazing, that's why they tricked me. Now if it was for free, I would never trust this company hotelsclick, terrible customer sercice, never called me back after lieaving so many messages, not taking phone calls, not responding to my emails. I can't get my money back from them. They work with Tourico travel agency, which is another scammer travel agency. Stay away from them. Use legit companies and read reviews.

Misinformed on many levels, didn't receive what was advertised, and after a complaint I only to received a 10% refund.

I have booked a room with hotelsclick.com

Its has been more than 12 hours but the customer care dont reply regarding our reservation,
The hotel is not giving us a room cuz they have not rcvd funds from hotelsclick, this seems to be a big scam... please do not use their website for any kind of booking...

Hotel name: ROYAL
City: SINGAPORE
Arrival: 07/28/2016
Departure: 07/29/2016
Booking status: Awaiting Confirmation
Creation date: 07/27/2016 18:18:49
Last modified: 07/27/2016 20:00:57
Total: 122,25 USD

Read the terms and conditions carefully before using this site. While they claim you have a cancellation period, they charge you a administration fee of $25 Euros. It is buried in the Ts and Cs. Very deceptive practice!

Rude customer care when called, raised voice and condescending.
Hotel booked said cancellation policy is active however it expired on the 27th when I booked on the 28th! Who does that? The cancellation policy was in fact that you dont get a refund however it does not say that clearly, the cancellation policy being active is only so you can cancel it but still pay for it full and for them to resell the room to someone else. I mean why even give that option to a customer to pay in full but cancel so you they can you make more money on it. Terrible site

I booked an all inclusive trip to Cuba on December 2 and immediately cancelled the same day. They do not advertise ANYWHERE their cancellation fees of $25 euros. They charged the cancellation fees immediately and sent me an invoice, however it's 2 weeks later and i still don't have my refund. I have emailed them repeatedly and they are unresponsive. Their customer service is horrible. NEVER book with them, their are unreliable and they do not respect the customer. READ all the fine print BEFORE you book any reservations with them.

I made a reservation for a hotel in Orlando on the 19th, money was taken from account and I was told i had to email them my photo id or passport photo and pic of my checkcard showing last 4 digits. This didn't sound right to me so I didn't send it. They said I had 12 hours to send it or reservations would be canceled. Well they put the money back in my account and now on the 23 they took it back out again but website says they cant confirm reservations.So its 4 days before I go and I'm in limbo if I have a room or not. Just want my money back so I can book somewhere else.

Do not use hotelsclick.com for booking.Me and my wife where happy beacuse we where going to make our first holiday with our 1 year old son, We booked a hotel in london 6 months prior the holiday and after have payed 500 for the accomodation we recived an e-mail that inform us that the booking was cancelled without any reason, we called the hotel and told us that your booking was cancelled without giving any valid reason.We e-mail hotelsclick. Com. Customer care and after several days got a replay that we were going to get the refund. Now over 20days has passed i have contacted them but noting still no refund.DO NOT TRUST THEM AND AVOID USING FOR BOOKING

I booked a room in Kuala Lumpur through this site basing it on photos and info provided. When we arrived at the hotel were told there was no booking and sent us downstairs. This smaller lobby said they had no booking and then a guy came from under the stairwell who had our booking. Turned out it was a privately owned room with no relationship to the hotel at all!
There was no hot water, threadbare towels and the room was dingy and unmaintained.
I complained to Hotelsclick through email. They said the guys would sort things out and then we were constantly approached by the man under the stairs so decided to book into the actual hotel we thought we had booked.
Final response was no refund or any form of compensation.
I would rate 0 if possible.
DO NOT BOOK THROUGH THEM NO MATTER HOW GOOD THE RATE IS.

I HAVE MADE NO BOOKING THROUGH HOTELCLICK.COM BUT YET FRAUD HAS TAKEN PLACE ON MY BANKING ACCOUNT AND ONE DOES NOT GET ANY RESPONSE FROM THEM