HotelsClick.com

DO NOT USE hotelsclick.com under any circumstances! They take your money and don't pay the hotel! This company is a complete SCAM! They took my money in July for a vacation that we booked for November. I call the hotel the night before check in and the reservation was cancelled due to non payment! Hotelsclick.com did not pay the hotel but took my money! The hotel was in Mexico and we live in California. Stayed on hold for 4 1/2 hours and didn't get a hold of anyone. Also emailed every email I could find and got a standard response. Never received any explanation for the nonpayment. We didn't want to lose our airfare so we had to book a different hotel on our flight to Mexico. Booking with Hotelsclick, com was the single WORST experience ever! Will never, ever use them again! Please stay away from this company!

Scam, scam, scam.

Paid them, got their email confirmation...
Then, 4 weeks later they "cancelled" our reservation.
Emailed & called asking about them returning our money - after several tries, finally got someone & they said that it would be returned to our bank account in "7-10 business days".
Two weeks later, nothing. More phone calls & emails - and ZERO responses.

Opened a fraud claim with our bank, providing copies of all of our emails and a statement of phone conversations.
After another month, we finally got our money back from the bank - not from HotelsClick.

Just don't do it folks, it's not worth the small amount of "savings".

I booked a condo in Hawaii as a back up while waiting on confirmation from VBRO on a similar unit that was over $1000 less expensive for the week. Less than 12 hours after hotelsclick.com accepted my payment of $4500, I called them to cancel the 'fully refundable' reservation that had a cancellation deadline of 6 weeks from today. As soon as I gave the customer service person my booking reference number for cancellation, I was placed on hold. I have been on hold now for over 40 minutes, radio silence. I called the CS number on another phone and it has not been answered, asking me to hold, for 25 minutes now. Wish me luck!

I have pretty much same situation as others above. I should have read reviews before I booked my trip to Aruba in November. They charged me right away, got a confirmation. In November 28 I received an email that my reservation was cancelled. I called the hotel, they said the 3 rd party cancelled my reservation, the hotel never got my payment. We booked the non-refundable air fare tickets. The hotel can't do anything about it. The price was amazing, that's why they tricked me. Now if it was for free, I would never trust this company hotelsclick, terrible customer sercice, never called me back after lieaving so many messages, not taking phone calls, not responding to my emails. I can't get my money back from them. They work with Tourico travel agency, which is another scammer travel agency. Stay away from them. Use legit companies and read reviews.

I booked with hotelsclick for accommodation in Perth over Christmas. Hotelsclick confirmed my 2 nights accommodation for 3 rooms and the reservation was paid in full.
A few months prior to my stay, i received an email from hotels click advising that my booking had been canceled due to an admin and technical error. I contacted the hotel directly and they confirmed my booking had been canceled by Hotelsclick. After numerous emails back and forth, Hotelclick have advised that they can't refund my money as per their policy.
Their service is absolutely appaulling

I booked a room in Kuala Lumpur through this site basing it on photos and info provided. When we arrived at the hotel were told there was no booking and sent us downstairs. This smaller lobby said they had no booking and then a guy came from under the stairwell who had our booking. Turned out it was a privately owned room with no relationship to the hotel at all!
There was no hot water, threadbare towels and the room was dingy and unmaintained.
I complained to Hotelsclick through email. They said the guys would sort things out and then we were constantly approached by the man under the stairs so decided to book into the actual hotel we thought we had booked.
Final response was no refund or any form of compensation.
I would rate 0 if possible.
DO NOT BOOK THROUGH THEM NO MATTER HOW GOOD THE RATE IS.

I was trying to book a hotel to Siesta Keys for my anniversary weekend and TripAdvisor was showing a good deal, at least I thought it was until it turned out to be my worst nightmare. I was redirected to this site called hotelclick.com and as soon as I realized I was being redirected somewhere else that I know nothing about I hit cancel but guess what they already took all my information and not only did they book the hotel they chose their own date (wrong date). I clicked cancel again not even 30 seconds after I realize what a mess I was getting into and you know they sent me an email saying I will be charged a cancellation fee of $10. As of today I am still out $21.26, the price I agreed to was $158.25 they decide to charge me international fee I'm in the USA I was trying to make a purchase in the US at no point did I agree to making international purchase. So I was charged a total of $163.00 which I never agreed to and again I am short $21.26 after fighting with the bank about this problem. Stay away from scammers like this. If you have money to throw away fine but every dollar counts for me cause I work hard for my money. I think the good reviews here are done by their employee they pay them with the money the scam from people to write good review to make themselves look good. Be careful people and be smart.

Do not use hotelsclick.com for booking.Me and my wife where happy beacuse we where going to make our first holiday with our 1 year old son, We booked a hotel in london 6 months prior the holiday and after have payed 500 for the accomodation we recived an e-mail that inform us that the booking was cancelled without any reason, we called the hotel and told us that your booking was cancelled without giving any valid reason.We e-mail hotelsclick. Com. Customer care and after several days got a replay that we were going to get the refund. Now over 20days has passed i have contacted them but noting still no refund.DO NOT TRUST THEM AND AVOID USING FOR BOOKING

I used this site to book a hotel at a good rate, and paid upfront. I got my confirmation message with the correct hotel.

When I reached the hotel, they had no record of my booking. When I contacted HotelsClick, they said everything was fine. Later, the hotel told me that HotelsClick told them that they had booked the wrong hotel, and this was my problem!

It wasn't until I told this to HotelsClick that they gave me a refund a few days later. I was out of pocket twice, and lucky the hotel let me stay there!

What's worse, for a hotel in Asia, HotelsClick only answer emails during European business hours (and don't answer the phone at all).

Avoid at all costs!