This company has robbed me of 100 euros, it is a scam please don't use it. They damage my calendars. I have double bookings
They purposely promise paying features for free:
Reach your potential guests globally using the HotelRunner Channel Manager! HotelRunner Basic plans allows you to connect to the Free Channels from one central cloud application using our secure XML connection and stop wasting time manually updating various online portals.
Bull$#*!. Not possible to connect to booking.com or any other without paying.
Whats the point of their $#*!ty free features without even basic channel manager?
I would never buy anything from such a dishonest company.
Hi there,
We're sorry to hear about your recent experience. Our support team has already reached out to assist you. If you need any further help, please don’t hesitate to contact us at support@hotelrunner.com.
Regards, HotelRunner Team
We have been using HotelRunner, the cloud-based hotel online sales and channel management platform provider for accommodation facilities and agencies, in our hotel without any problems for many years. It's very easy and fast to use, and the customer support is excellent. Thank you for providing us such a useful program for businesses.
Thank you for your great review Yucel!
We're using HotelRunner for our business for long time now and it works flawlessly across all booking engines. They also provide you the platform to accept direct booking from your own website and we managed to take advantage of it and it served us lots of money paying booking fees to third parties. I can recommend Hotelrunner to anyone. One of the best channel managers out there.
Thank you so much Thilina! We are very happy you have been having success with HotelRunner for a long time now.
Thank you for fast responses on any problem that occur (very rarely) HotelrunnerEasy to use interface, very user friendly. Good for small or big business. Updates very fast. Price deserves the services provided.
Thank you for your wonderful review. We are happy to hear about your great experience.
HotelRunner products helped me to increase my sales and manage my online rates and availabilities very easily. The interface is modern and user-friendly. They also have a useful mobile application that makes my life easier managing my reservations outside of the hotel too.
We are amazed at what you can do with a simple interface by Hotelrunner. It is simple, easy, and working without lack. You never have trouble with support. We just text and our problem is solved. Thank you Hotelrunner
Thank you so much for your feedback Bahadir! We are very glad to hear you enjoy our customer support and find our system easy to use.
I paid the bought the HotelRunner Channel Manager for 2 years. I was duped in by over 50% discount offered by them. Now I regret that I should have never gone for it. We have repeatedly over booked by Channel Manager, contacted them on all the occasion. We received reply but after 24 to 48 hours latter. They do not have customer service. You can only contact them though Email only. No online chat, no phone number to call only through email. I requested them several occasions to have an online session to explain how we keep the updated inventory but no chance. I even told them that if they do not arrange an online session, I will have no option but to leave them... and you know what- no reply. At last I have no option but to leave them negative feedback here and leave them at half of the contract and I am going for somebody else. I have contacted the guy called Abel at Hotelunner, and always received a standard reply.
Avoid them at all costs if you can.
I am an English speaking hotel owner in Turkey. HotelRunner has helped me no end because they actually work with all the relevant Turkish hotel selling channels as well as the international ones. I love their app which means I can update availability wherever I am. Their highly knowledgeable staff have answered numerous questions in English (I thank them for their patience!)... I cannot recommend this channel manager highly enough.
Thank you so much Colleen! Glad to see you have enjoyed using our mobile app. Your positive experience means everything to us. We appreciate your gratitude, and will continue to always improve and get better!
As Ece Boutique Hotel on Sovalye Island, Fethiye - Turkey we have been using hotel runner as our channel manaager for many years. We are impressed how it is in operation and their nonstop challenge to improve and make it better.
Thank you Ece Boutique Hotel, it has been a pleasure working together!
Hotelrunner is a great tool that help especially for small companies. We started to use this tool since from 3 months and overall this website exceed my expectations. This web site could be all in one tool for hotel industry with some additional improvements. I definitely recommend to the hotel owners who has up to 50-75 rooms.
Thank you Emrah! We are happy to be able to serve all different size businesses, and glad that HotelRunner has worked out for you.
It's a great privilege to work with HotelRunner.
They always help with everything
Customer service is very fast.
We have been working for 2 years and we are very satisfied.
Thank you so much, it has been a pleasure working with Antik Vadi also.
As hotel owner I'll like to say that HotelRunner is the best website you can use. Got a awesome customer service that reply you (and the customers) in a few hours round the clock, no matter at what time you write them they will answers your. It is absolutely the best
Hello Claudio,
Thank you for leaving such a nice review. We are glad you have been having a great experience. We always try to maintain the highest quality performance while providing equivalent support. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.
Was having difficulties connecting to my booking, but after the weekend I was contacted by someone who helped resolve the issue. I just wish they would have support over the weekends, since that is also the busiest of times for us. But it was good to at least have my issue fixed in a timely manner.
Thank you Oscar for the kind review! We will soon have 24/7 support available!
It took a bit to figure out how to connect via live chat, little orange pop-up button at the bottom of the page FYI. Once in the live chat the service was amazing. Clearly answered questions and I also got great follow up from Andrew, who I'm guessing must me the manager. Only ask would be weekend availability.
Thank you Mary! Happy to hear our support could answer all your questions quickly and clearly. Wanted to also inform you, that we will soon be having 24/7 support!
I've been using HotelRunner to manage my Villa for more than 3 years with no issues. They have great customer service who are really helpful. I had some issues with the Tripadvisor channel (directly with TA) and HotelRunner stepped in to help and refund my money immediately.
Hi Marissa,
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to continue to grow together.
They both save time and make your job easier. They offer many positive services for your business plan. Very complicated jobs and time-consuming jobs are completed in a very short time for you. Also it is easy to use. A company that I am happy to work with and will continue to work. I hope they continue like this.
Thank you Basar! Very happy to hear that you found our system user-friendly and time saving. We pride ourselves in helping our users save the most time possible. Pleased to also hear about your great experience with our support team.
Hotelrunner is a comprehensive, up to date and user friendly tool, supported by a caring team of customer representatives. As a small hotel manager it is reassuring to feel the collaboration of Hotelrunner all the time.
Thank you Tuna! Pleased to hear that you have enjoyed using HotelRunner. And of course it is our pleasure, we are always here to help!
Since I joined with HR I saw many good online partners on it's platform and got many guests around the world. On the other hand their 24 hrs Channel Supporting is very responsive and especially in 2019 more effective. Today I had some room price problem with other booking platform but I informed to HR and within a couple of hours all problems has done very successfully.
Thank you Thiri! We always try to improve and better our system to reach and exceed industry needs, providing our users with the best possible experience. Also, very pleased to hear that we were able to solve your issue promptly.
One of the best. We are workingh with Hotelrunner since 2013, and having well-enough service by them, Many OTAs like booking, expedia are all integrated and work efficently. Storangly advised...
Overview
HotelRunner has a rating of 3.1 stars from 62 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelRunner most frequently mention and customer service. HotelRunner ranks 30th among Hotels sites.
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Hi there,
We are sorry for the experience you’ve had. Our teams have already been in contact with you regarding this matter.
Wishing you a nice day.
Regards