HotelRunner Questions & Answers

Here’s what consumers have asked with answers from HotelRunner staff and previous consumers.

6 questions answered

17% answered in 1 day

Question:

Is hotelrunner a scam or a legit company? Is hotelrunner a scam or a legit company?

Answer:

Tavsiye edeceğim gerçek bir şirkettir. çalışmaktan son derece memnunum

By Yucel D. over a year old

See more answers (2)

Question:

Yes how can i get a telephone number to call technical support Yes how can i get a telephone number to call technical support

Answer:

Hi Moria, You can reach us at +1 6506656405, if you are still having issues you can always email us at support@hotelrunner.com, and/or get in touch with us through the live chat support on our website.

By Suheyla v., over a year old

Question:

Why does hotelrunner not support tripadviser. looks like you have stopped partnering with them - is that going to change soon? Why does hotelrunner not support tripadviser. looks like you have stopped partnering with them - is that going to change soon?

Answer:

Hi Craigh, We have suspended our connectivity with TripAdvisor because of security reasons. We are waiting for TripAdvisor to comply with our security best practices and common global regulations to restore the connection soon. Thank you for your patience!

By Suheyla v., over a year old

Question:

Hey , what is the pricing plan for hotel runner. i have small hotel with 6 rooms. jow much should i pay for its channel manager and booking button ? Hey , what is the pricing plan for hotel runner. i have small hotel with 6 rooms. jow much should i pay for its channel manager and booking button ?

Answer:

Hi Made, if you join our Plus Plan, it includes the channel manager and booking button along with many other features. The cost is 1% commission for all confirmed reservations.

By Suheyla v., over a year old

Question:

I've signed up via wix. i've authenticated with my airbnb account, but hotelrunner has changed the price. how can i disconnect the channel? I've signed up via wix. i've authenticated with my airbnb account, but hotelrunner has changed the price. how can i disconnect the channel?

Answer:

Hi Joe, Can you please login to your account, and meet our agents at the live support, to get your rates fixed.

By Suheyla v., over a year old

Question:

I subscribe to hotel runner but have no idea how to make the most of it. is there a youtube demonstration

Answer:

Hi Caroyln, Yes we do have a video tutorial. Check out www.youtube.com/watch?v=63y7GzixiD0 And you can also reserve your onboarding session that will include a full setup at the link below hotelrunner-ercan.youcanbook.me Best

By Suheyla v., over a year old

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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