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HotelRunner

How would you rate HotelRunner?
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Turkey
1 review
21 helpful votes
Follow Gokhan E.
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One of best
December 10, 2018

Ease of integration of hotels and sending prices/avalibity to many OTAs on the markets. Customer service are helpful when you call them.

Date of experience: December 9, 2018
Emma C. HotelRunner Rep
over a year old

Thank you Gokhan, we always strive to do our best and help out in every way possible.

Turkey
1 review
18 helpful votes
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Perfect
March 23, 2019

İts perfect, I can do all my hotel organization very easily with it. You can focus on your work with peace of mind. Thanks for all support and help.

Date of experience: March 22, 2019
Emma C. HotelRunner Rep
over a year old

Of course Onur, its our pleasure! We are always here to help.

Turkey
1 review
20 helpful votes
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Excellent
March 22, 2019

Its easy and comfortable to use it. Highly recommend because of Mrs Buse. Thanks for all support and help.

Date of experience: March 22, 2019
France
1 review
23 helpful votes
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Perfect
April 20, 2019

The system is user friendly. It is easy to change rates, availibility and room types. When you face with a problem they try to solve immediately

Date of experience: April 18, 2019
Emma C. HotelRunner Rep
over a year old

Thanks for the awesome review! We work hard to meet expectations like yours.

Viet Nam
1 review
15 helpful votes
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Good product for us
December 3, 2018

We do like this product very much and It is easily to use and setup with very good support team, The cost is very reasonable

Date of experience: December 3, 2018
Emma C. HotelRunner Rep
over a year old

Hi Nguyen, thanks for taking the time to review us. We try our best to provide all our customers with an easy setup and maintain a low cost efficient price.

Germany
1 review
26 helpful votes
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Quick support
November 2, 2019

Quick support, fast synchronization. Quick and successful updates for room availability and pricing.

Date of experience: October 31, 2019
Emma C. HotelRunner Rep
over a year old

Thank you for your review Asim, we try to always be there for our hoteliers to assist with any questions they may have.

Malta
1 review
19 helpful votes
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Awesome
April 2, 2019

'Great' All you need in one application, support team is always there to solve and answer your queries

Date of experience: April 1, 2019
Turkey
1 review
22 helpful votes
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Quick support, fast synchronization, user friendly interface. And most important helpful customer service.

Date of experience: October 19, 2019
Emma C. HotelRunner Rep
over a year old

Thank you for the kind words Halil, we always try our best to answer any questions as quick as possible.

Turkey
1 review
20 helpful votes
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Strongly recommended
October 9, 2019

Strongly recommended
Hotelrunner up to date, user friendly tool, and easy. As a small hotel manager.

Date of experience: October 8, 2019
Emma C. HotelRunner Rep
over a year old

Thank you for taking the time to leave a review Atilla. We always try to provide industry leading features & innovations

Turkey
1 review
16 helpful votes
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Great!
March 12, 2019

Super fast, easy, simple, practical, easy to understand system, customer support is great, especially Buse, she has been great!

Date of experience: March 11, 2019
Emma C. HotelRunner Rep
over a year old

Thank you Gokhan! We are happy to hear you enjoy our system and have had such a great experience with our customer support!

Turkey
1 review
17 helpful votes
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Their support is the most responsive, thanks to Ms. Bercin. She is really helpful, rate options and channel connectivity is really strong

Date of experience: March 6, 2019
Emma C. HotelRunner Rep
over a year old

Thank you Onur for the kind words! We are always glad to be there to help.

Turkey
1 review
19 helpful votes
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Excellent
April 4, 2019

I would definitely recommend. It is so usefull and easy. When you against a problem, they try to solve immediately

Date of experience: April 4, 2019
Emma C. HotelRunner Rep
over a year old

Thank you Ugur! Your referral is very important to us. We are glad you found our system easy to use and enjoyed our support!

North Carolina
1 review
17 helpful votes
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Advided...
December 10, 2018

Easy to make integration of OTAs and sending prices/avalibity to many OTAs on the markets. Customer service are helpful when you call them.

Date of experience: December 9, 2018
Emma C. HotelRunner Rep
over a year old

Thank you Senol, we are glad you find our system easy to use and enjoyed our customer service.

Viet Nam
1 review
23 helpful votes
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Great support, Easy to use. Connectable to almost OTas channels and platforms. I would definitely recommend. It is so usefull and easy.

Date of experience: September 19, 2019
Emma C. HotelRunner Rep
over a year old

Hi Trang,
Thank you for sharing your positive experience, we are very happy you find our system easy to use and are able to get connected to all your channels.

Turkey
1 review
15 helpful votes
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Great
December 3, 2018

Very helpfull system for our hotel and their suppoort is very fast. Thank you very much so happy to work with you.

Date of experience: December 3, 2018
Emma C. HotelRunner Rep
over a year old

We are more than happy to see you are having such a great experience. Thank you for your kind words!

Turkey
1 review
19 helpful votes
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Front Office Manager
October 21, 2019

Easy to use. It is very uselles Fastly take to feedbacks. Cheaper than to anothers. I will really recomended..

Date of experience: October 19, 2019
Emma C. HotelRunner Rep
over a year old

Thanks alot for your comment Sabrican, we are glad you find our system easy to use. Also, as HotelRunner we are always open for feedback to improve our experience together!

Viet Nam
1 review
14 helpful votes
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Very satisfy
December 3, 2018

I love this product easily to use and easily to setup, The support team are great
The only thing you should add SSL to website function

Date of experience: December 3, 2018
Emma C. HotelRunner Rep
over a year old

Thanks Edward, nothing better to hear than one of our customers finding our system, setup, and customer service all being great! We truly work hard to meet our customers expectations and provide them with the leading tools to manage their business.

Turkey
1 review
26 helpful votes
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Easy Control of Reservation Inventory With Details.
Easy Control of Accounting With Other Extranets.

Date of experience: October 19, 2019
Emma C. HotelRunner Rep
over a year old

Thank you very much Ahmet, we are really happy you are able to easily manage your reservations from all your channels via HotelRunner!

Malaysia
1 review
13 helpful votes
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WORST COMPANY
July 28, 2017

THEY WILL TAKE YOUR MONEY AND DISAPPEAR. COMPLETELY RUINED MY HOTEL BUSINESS. THE WORST COMPANY I HAVE EVERY HAD TO DEAL WITH

Date of experience: July 28, 2017
Turkey
1 review
0 helpful votes
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2 yıldır otelimde kullanmakta olduğum HotelRunner ' dan son derece memnunum. Sorun yaşamadan işbirliğimiz devam etmekte olup bu konuda kesinlikle tavsiyede bulunabilirim. Özellikle müşteri hizmetleri anlık olarak talep ve isteklerinizi çözmektedir. Kendilerine yardımlarından dolayı ayrı ayrı teşekkür ederim.

Date of experience: March 11, 2019
Emma C. HotelRunner Rep
over a year old

Değerli yorumlarınız için çok teşekkür ederiz. HotelRunner olarak her zaman en yenilikçi hizmet ve ürünlerimizle yanınızdayız!

Overview

HotelRunner has a rating of 3.1 stars from 62 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelRunner most frequently mention and customer service. HotelRunner ranks 29th among Hotels sites.

service
13
value
13
shipping
2
returns
2
quality
10
This company responds to reviews on average within 2 days