HotelPlusPortal

Stay as far away from HotelPlusPortal.com as you can! You can get better deals elsewhere, and their customer service is atrocious. They sounds smooth over the phone and promise you whatever you want and then don't follow through. Despite repeated phone calls and e-mails, my issue never got resolved. They overcharged me, refused to honor their own price matching policies, and then lied to my credit card company when I asked to intervene on my behalf causing me to lose hundreds of dollars. Save yourself a lot of hassle, headaches and money and don't use them.

This companies website is clearly an internet scam. Their home pages will lead anyone to believe they are dealing with the actual hotel, using false logos and banners! The site then purposely leads you to make mistakes that will cost your credit card penalties! Upon attempting to correct those mistakes with the Hotel Plus main office in Florida, minutes after noticing an error on the site, they refused to not charge financial penalties. Their employee even agreed that the site was flawed! Upon arriving at our destination, the hotel staff even advised against our ever using Hotel Plus again! It is a scam.

Web site is designed to cause issues on booking dates, which you then have to pay $25 for all centre "staff" to correct! (You have to select amend button or site reverts to default dates before you select book!)
Staff are rude and just keep asking for credit card details, no interest in helping customer. I believe they are working on commission of the $25.
Complaints department does not return emails or phone calls... Site should be closed down. PLEASE DON'T USE THIS SITE!

Yes, Hotels Plus is clearly a scam. I made a reservation, paid in advance, and received an email (supposedly from the hotel) cancelling my reservation a month later. Hotels Plus called and said they would send an email in 48 hours saying when my refund would be processed. I waited a week and never received the email. I called and they said they had many cancellations, so it was taking a while to process them, but mine would be handled that same day. It never was.

This company is conducting fraudulent business and very deceitful. While I was booking on line, the company staff said the rate I got was $52 per night and told me that once I paid the 14 nights stay, I would not be able to get refund. I was sure that I would stay there and agreed on the booking. However, the confirmation said that the total payment was $925! It did not make sense. If nightly rate was $52, then the tax rate was 26%! When I called to complain around 6 pm central time, I was told that I should call back again between 8:30 am to 4 pm Eastern time to talk to the manager. I will and would like to see what action they will take to correct the mistake.

I cancelled a necessary reservation more than 20 days before the reservation date and they are charging a fee of 20% (which was not mentioned at the time of the making of the reservation. I called the hotel Pala Mesa Resort in Fallbrook to talk to them about it, and the young woman I spoke with acknowledged there were many complaints about this booking company. The manager was at lunch so I could not talk with her. Marilyn is her name according to the young woman I spoke with. I think that the booking company is in fact in the business of making money in this fraudulent manner. I am sad for Pala Mesa because it has been a pleasant place for us to stay when in the area, and I can see that they are going to lose so much business because of this booking company's activity. I hope I will be able to talk with the hotel owner, but I got the impression that the hotel feels they are obligated to use this booking service for some odd reason.

I was booking with Expedia read their policies and booked and at the last moment was redirected to Hotel Plus Portal without noticing. I was charged in full and when I called the company they said I was to be charged 25 dollars. I called Expedia and they understood and gave me a full refund. A month later i was charged 25 dollars, I disputed the charge with Amex and won the case, now I am getting threatening letters from Hotel Plus saying they will send to collections. I posted a complaint with the BBB of Orlando Florida, and with Expedia about this company hijacking their portal. More to come...

THIS SITE IS A TOTAL SCAM
I love how all the 5 stars are all in a row a couple days from each other. Definitely paid someone for those. I used them and it ended up being more than if I had just gone thru the hotel. I thought I was calling the hotel directly, that's how they make it seem, but I was not. When I checked out of my hotel, the hotel gave me a receipt with tax and all of $ 110.39
I got billed from hotelplusportal.com for $ 124.11, When they told me my total would be 97.83, and they would have a separate charge of 9.28 to hold in case I canceled and if I did not it would be credited back to my card. I did not cancel.
I had two charges on my CC. One for $114.83 which was for the room and another charge of 9.28 for a refundable cancelation charge which was never remimbursed.

So I was told $97.83 and was charged for $ 124.11

Booked hotel and next day they called and said couldn't stay there and had to get another hotel. They would credit my card within 2-3 weeks for first hotel and charged my card for second one. 2... 3... 4 weeks go by and no credit. Called them and was told that in final stages and should see soon. So... another 2 weeks and nothing. Called visa company and disputed it. Now... almost 2 months after booking 2nd hotel... called hotel to confirm reservation... no reservation there! Called Hotelplusportal and was told that someone spoke to me in beginning of May and told me they had to cancel it. NO ONE called me about it! And NO email about it! And NO CREDIT on my card after almost 2 months! Called card company again to dispute this charge now! If I hadn't called hotel... would never have known this. And... you are right... you think you are calling hotel... but end up with this company. And no one at this company seems to care that this is happening! This company is HORRIBLE... NEVER use again!