HotelPlusPortal

This company should be investigated! I thought I was booking directly with the hotel. The web address was the name of the hotel- reservations.com. When I booked with them, the site changed my dates to default dates because I didn't tap "check availability" when I entered my dates. I called immediately. They told me it might be Monday or Tuesday, but they would resolve the problem with the hotel. On Tuesday, they told me Diamond Resorts was difficult to work with, but HotelPlus got them to refund all but 20 percent. I decided to call Diamond just to voice my disappointment, and was told that Diamond Hotels told HotelPlus that it was an honest mistake and my dates were to be changed to the correct dates with no penalty. I called HotelPlus back. They told me that their contact at Diamond said the fee for canceling was 20 percent. I asked for the name of the person at Diamond. They would not give it to me. I asked them to call the person with whom I spoke. They would not call. Finally, hotel Plus admitted the fee charged was theirs for rebooking... over $100 to change a date? They were sorry I was misinformed earlier when I was told that it was Diamond charging the fee. She told me it was my fault for not realizing the dates had been changed before submitting. She said, "you are a teacher. It is like a student who doesn't check over their answers carefully on a test." I said, " I don't change their answers to the wrong answer!" And she said, "Well, you give choices in a multiple choice test!" Seriously... I have contacted my credit card company and the BBB.

I booked a hotel, receivwd email conformation, my creid card was charged full amount. One week later, 3 days before my arrival HotelPlus called me and said the internrt price that I booed was incorrect so they neef to cancel my reservations and rebook at a higher rate. When iI called the hotel that I made the reservations for, I was told they had NO RESERVATIO OR RECORD of any reservation made! Wow... WILL NEVER use HOTEL PLUS again... and will advise everyone possible of what happened to me.

We booked a room over the phone with HotelPlus and received a confirmation number after they charged my card. They then proceeded to email us a few hours later stating that the reservation was cancelled by "The Guest" even though we did not cancel! Why would Hotel Plus create an email document claiming that response? Either it is poor attention to detail, or simply to conduct some level of transaction fraud. I placed a call to HotelPlus and they stated that the hotel was out of rooms and that they tried to call us... another bold lie!

I demanded a full refund and explanation as to how any hotel service could charge your card, create a reservation confirmation and not actually reserve the room. Their response, "well, it isn't our reservation system. We aren't at fault." That is seriously the type of business you would be dealing with here. They did agree to provide a full refund, but of course that has not occurred after numerous attempts in working with customer service. They first told me 7-10 business days, then on a subsequent call it was 10-15 business days. Oh, and they threatened that if I challenge the charge with my credit card company, it will take them a exponentially longer to provide any refund.

Please DO NOT USE THIS SERVICE. I rarely write reviews but I am seriously trying to help consumers from experiencing similar situations. Please read the BBB reviews as well as the Consumer Reports "Ripoff Report". HotelPlus is very popular in the world of complaints. They even had to post a video to try and justify why they don't have terrible customer service (pretty hilarious). My error for not reading about this business before transacting. BEWARE!