From the business
HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 2,173 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 9th among Hotels sites.
Great customer service! Was able to reserve the rooms I needed to accommodate my mom's disability! So thankful for that!
S er vice was great thank you for setting things up
Hello Deborah,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
The girl pretended to be the actual hotel overcharged me by $100 per room Big ripoff scam. Told me it was the last two rooms. Didn't mention that the elevator was broken and we are all handicapped.
Greetings Rick,
We apologize for this interaction but I’d be more than happy to assist you! Please reach out to me with any further questions or concerns and I’d be more than happy to assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
Alex was very courteous and helpful in answering my questions about special rates and hotel information, as well as honoring my request for a room with a river view.
Hello Ingrid,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Alex, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
The lady was very professional, courteous, and helpful. She helped with a difficult reservation. Thank you
Hello Michael,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Very pleasant. It was quick and all info was understood.
As a business owner it is important for me to get things done the first time without a lot of waiting.
Hello Delphenia,
Thank you for taking the time to provide us with feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
This lady was FABULOUS. She kept checking until she had a room that I could afford, and was in the area I wanted. Walked me through the process on my phone. Best service I have ever had.
Hello Ruth,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with our team, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Wadsworth did not have what I was looking for available... She offered to find me something in the area... Exactly what I was looking for... So nice talking to a real person and not trying to do stuff online! She was very polite... explained things clearly and went the extra mile. Thanks
Hello Mark,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with our team, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
The operator was very polite, answered all my questions politely and quickly, was done in 5 minutes. Well down.
Hello Phil,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Extremely patient with a kind manner. I needed 5 nights for myself. However, during that stay, I needed 2 more additional rooms, one with ADA adaptions and one w/o…all on same floor with a different check-in and check-out dates.
Also, he was professional and concerned of making sure I get my reward points for each as well.
It was confusing and then made simple. Thx!
Hello Jacquelym
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with our team, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Courteous and friendly check in was smooth and fast
Hello Craig,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Joel was very helpful and knowledgeable about the rooms and the system he was using to book rooms!
Hello Ryan,
Thank you for your feedback! We are happy to hear that or team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I specifically asked if this was an internal entry hotel and not external... I was told internal. To my surprise upon check in it was not! This is not acceptable!
Greetings Stephen,
We apologize for this interaction but I’d be more than happy to assist you! Please reach out to me with any further questions or concerns and I’d be more than happy to assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
This was very helpful as I thought I was calling just one hotel. My guy helped me look into quite a few hotels & options!
Austin was very helpful in planning my stay at your hotel. He exuded knowledge, confidence and professionalism. His friendly demeanor made my experience that much better. If I had to rate him on a scale it would be that he exceeded my expectations and was excellent.
Greetings,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Austin, we love knowing we have people on our team willing to go above and beyond for or guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I needed to add a night to my trip. I called the reservations number and Zanya answered. After I told her what I needed she was very helpful and was able to take care of my needs. She was very pleasant to talk to and was very very helpful. She needs a bonus. Because her actions are exactly the way a company should communicate with their customers.
Good Afternoon Mark,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Zanya, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Talked with the gentleman from reservations & he was really helpful with informing my about the details of rooms available. Asked about the date we needed,how many were staying & how many beds we needed & what size. There's parking for our oversized rig so that'll be helpful as well.
Hello Mike,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Abeni did a great job taking care of my reservation!
She was very pleasant and very professional.
Hello Rade,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Abeni, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Said that reserved a pet friendly room and they would not let me in. But they took my credit card #.
SCAMMERS
Greetings Christopher,
We apologize for this interaction but I’d be more than happy to assist you! Please reach out to me with any questions or concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
Fabulously helpful.
This man needs a raise UP
I just needed information I really couldn't find anywhere. Great guy
Hello Cynthia,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I called Edward with a problem understanding rates. He explained clearly how to manage the reservation process and I am now half way through a 14 day stay at your location in Oregon WI.
Hello Charles,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brenda,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles