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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 2,205 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 9th among Hotels sites.
Destiny was able to get me a reservation close to. Salem (final destination for night) and I was very glad to get off the highway after a 10 hour drive! Polite, spoke English and explained whole process. Never been to Albany so had difficulty trying to get into motel and then computer not working. If no reservation in advance, might not have been able to stay (10:30 pm).
I called to book a room for the weekend, he did a great job regarding my request
Hello Katie,
We appreciate you taking the time to provide us with feedback! Providing exceptional service is at the core of what we do, and we're happy to hear you had such a lovely experience with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
She was extremely patient and helpful! Looking forward to my stay.
Good Evening Amanda,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
The hotel could find no evidence of the reservation. We called hotelplanning.com, but the agent was of no help with finding the reservation. I requested cancellation of the charge since no reservation could be found. I have spoken with the credit card company about disputing any charge.
Greetings Timothy,
We appreciate you bringing this to our attention! I am pleased to inform you that a full refund of $2,071.40 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com. We would greatly appreciate it if you took the time to rescore this review!
Kindly,
Melanie Planelles
She was thorough, Knowledgeable, and efficient. She was able to locate a great hotel to celebrate a birthday celebration.
Hello Tangela,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Martin was helpful with all of my questions. I appreciated his help!
Hello Joan,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Angelica was very helpful and knowledgeable and made booking a room quite easy.
Hello Emilio,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Called for a room at her hotel & they were booked but she immediately checked the area & found us one of the last rooms in town, booked it over the phone & we arrived with a hotel room within the hour. She was our hero! Thank you from your friends from Northern Michigan
Hello Erin,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Great service, understood our needs and took care of everything expediously. Knowledgeable and curious service.
Hello Mickey,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Emmanuel was wonderful in helping me book our stay! He was very thorough, explained everything very clearly and got us the best rate available.
Hello Mark,
We're so happy to hear from you! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Mariel provided me very positive response on questions about, room booking, shuttle, courtesy breakfast and parking spot for my car. It seems she's very well instructed for reservations help
Hello Sandra,
Thank you for your feedback, we greatly appreciate it. We hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Claudio was very enjoyable to talk with. She took care to ensure my specific reservation information was understood at my destination hotel by calling and confirming information omitted by reservation agent. Although this may or may not be of any significance upon my check-in, her taking time and showing concern to act on the matter was admirable.
Hello Steve,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Claudio, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Roxann was very pleasant but extremely difficult to understand. There were parts of her speech that I was unable to understand even after asking her to repeat.
Hello Janice,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
My experience with Angel was very! He did a great job of explaining the rooms and what comes with it!
I was trying to ask when was the latest time that we could for check out instead of answering henkust kept circling around questions about my stay. He gave me a rate and told me It would be available but cost would be up to the front desk?
Good Afternoon Jewels,
We apologize for this interaction! Please feel free to reach out to me with any further questions or concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
Called and spoke to someone specifically about their being a pool because I'm taking my kids and some sites showed a pool and some did not. The person I spoke with said "yeah! There's a pool". I've come to find out that the entire reason we booked it (the pool) Is unavailable. Worthless waste of money!
Greetings Dulcie,
We apologize for this interaction! Please feel free to reach out to me with any further questions or concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com!
Kindly,
Melanie Planelles
A great help. Confirmed a reservation quickly and efficiently. Looking forward to my stay. Thank you
You didn't even know the name of the town I was looking for a room for my parents. Wouldn't let me contact the hotel directly for questions about the location. Totally disappointed!
Good Afternoon Michelle,
We apologize for this interaction but I'd love to help! Please feel free to reach out to me with any further questions or concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
Very friendly, fast and efficient reservation. I was impressed with how smooth the process was over the telephone
Good Afternoon Theresa,
We're so happy to hear from you! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
To the point and very professional and friendly about all aspects of the Motel
Hello Michael,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sue,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Destiny, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles