From the business
HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 2,205 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 9th among Hotels sites.
I needed to make a reservation for the same night. Mario made it happen. He was pleasant and helpful. He answered all my questions.
Patrick was super helpful. Very efficient, and easy to understand. Traveling is super stressful. He made it a little less stressful. :)
Hello Ammi,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Jorge was very helpful and knowledgeable. He was patient and kind. The room was a little pricey but we've stayed here 6 yrs ago so went ahead and booked it. Thanks to Jorge for all his help!
Hello Shon,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jorge, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Desk person was friendly and helpful. Stephanie. Was very efficient.
Hello Paul,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Very professional and efficient. Nice personality and I was impressed with her skills
Hello Julia,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
She was so great and tried so hard to remedy our situation.
Hello Jennifer,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Martin was very friendly and personable. He did a great job booking our room for our stay for this coming weekend.
Hello Patricia,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Paige was great! Very professional. I had several questions and she answered them all clearly and accurately.
Hello Gregory,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Great service agent, quick and efficient, kind and helpful. Thank You Carlos!
Hello Tera,
We're so happy to hear from you! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for choosing HotelPlanner, we greatly appreciate it!
Kindly,
Melanie Planelles
Melanie. Planelles@HotelPlanner. Com
I spoke with Oscar who was very friendly and told me my pet would be welcome at this hotel.
Hello Debbie,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
She answered all my question and she was really bad
Hello Sandra,
We apologize for this interaction but I'd love to help! Please feel free to reach out to me personally at Melanie. Planelles@HotelPlanner. Com with any further questions or concerns. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
I thought she talked too fast. I wanted park, sleep and fly and she talked me into booking only the rooms and said I could get the 10 days parking parking at the hotel. I wanted it all together to make sure we got the parking. I said it was cheaper if I booked it all online and she said she gave me the cheapest price. But it's not. She should have told me to call the hotel, which is who I thought I called so I could do it all together. Not happy.
Lady was nice but felt like I was being rushed a little when asking questions. I'm very southern and older. She wasn't southern or slow talking so hard to understand someone talking fast. But when I asked her to repeat she would slow down. I would never want an employee reprimanded but she just needs to slow down a little. Lol
Greetings Wanda,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
The stay was fine/ excellent, no complaints.
However the online reservation i made ( unintentionally) minutes before arriving at hotel ( Days Inn in Yuma az Mar 28,2025) —-I requested it be cancelled, the receptionist said she couldn't do that because I would have to call Expedia.
Hello Patrick,
We apologize for this interaction but I'd love to help! Please feel free to reach out to me personally at Melanie. Planelles@HotelPlanner. Com with any further questions or concerns. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
Julia was very professional and helpful! Thank you
Hello Angela,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Very friendly. Very polite. Very patient. Got price as cheap as possible.
Hello Mike,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Carlos helped me add on to my room for the pageant! He reassured me that I would not have to move and made the whole process very easy to navigate. I'm looking forward to staying at the Cobblestone Inn Fairfield Bay Arkansas because he was so helpful and kind!
Hello Kim,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Carlos, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Easy to communicate with, helpful and efficient. Great customer service.
Hello Tony,
We appreciate your time sharing your experience! Providing exceptional service is at the core of what we do, and we're happy to hear you had such a lovely experience booking your reservation with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
It was ok. But we really thought there was a pool!
Hello Tony,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Alan was kind and professional, easy to talk with.
Hello Joan,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rose Ann,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Mario, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles