HotelPlannerReviews 4,567

Spoke with the representative. Scheduled a reservation. Paid for reservation. It was easily done and really nice to speak to a person.

I had a million and one questions and Luis did a fantastic job answering every one with patience, clarity, and efficiency. Keep him!

Thankful for Nestor being patient with me to make room reservations, he was patient and kind and very helpful.
This guy deserves a raise.

Originally I was impressed on how helpful this gal was. But I also thought I was speaking to the front desk of the hotel. After making my reservation I went to the Website on where I was to stay. There I find how about their special rates and discounts. If only I had made my reservation directly with the hotel. I would have gotten a much better rate!

Reserved a room in the tower side. Confirmed once again received verbal confirmation. All done while driving get to the hotel and informed there are no rooms available on tower side no matter what I paid for. No Way!

The person answered with the name of the hotel I was calling so naturally I thought I was talking to the hotel front desk. I was told I would be given the best rate. It was $371 for the two nights.
When I arrived and told the clerk how shocked I was about the rate, she showed me the total price should have been $245. Which is what the hotel received for the transaction.

I was quite pleased with my experience in acquiring a reservation at the Hampton Inn in Counce, TN. My representative was professional and addressed my needs.

On the road with my son driving late as we can on I-80. Called Hugo for a room close to the highway. He set us up with the perfect room in Les than 5 mins.
5 star service. Can't wait the sleep in those comfy beds!

We were having difficulty understanding each other on the cell phone and he was patient with me and made sure we understood each other

Carlos was great and helpful in booking our stay on the queen mary. However I was requesting a specific room which apparently you can't request a specific room. At over 300. Dollars a night I should be able to, just saying...

Julian did a fantastic job of booking my one nights stay in August at the Anchorage Inn. He was very professional as we spoke it's nice to have employees like that

I need to know that I still have reservation through Hotel Planner... I don't want to loose rooms at Marriott Riverwalk that are scheduled for March 5-8th

Fantastic customer service. The representative was polite, easy to talk to, and provided several helpful hotel options. Made the whole process quick and stress-free.

The operator Joe and jessi would not even listen, as soon as I said I have reservations, they hung up on me.
I had simple basic question ask, twice they hung up

Jolene was very nice to deal with. She repeated all of the info for my reservation to make sure it was correct. Somewhere in the translation, it was lost that I DO NOT want to pay for refund services. I will attempt to fix this at the ComfortInn upon arrival.

Oscar was very kind and very patient with two people who are not computer savvy. We very much appreciated his help after driving for 9 hrs.

Juan Heriberto was very helpful and professional. He inquired about potential factors (AAA, Senior status) for potential discounted rates; something that i was not asked on a prior call. He was efficient and polite.

Having to continue a reservation for my son who was affected by the ice storm in ms. My hotel planner was very nice helped me find what was available and even gave me advice on having my son talk to the front desk and hopefully stay in the same room

I was assisted in finding another hotel when requested rooms were no longer available at another facility. This young lady was very courteous and found me the perfect reservation!