On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 2,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 4th among Hotels sites.
We monitor reviews for authenticity
Emilio was very knowledgable, professional and showed great empathy in helping my wife and I plan our anniversary weekend. Strong recommendation!
Trying to find a hotel you guys are recommended by a friend of my wife's highly recommended spoke with Eugene, and he was very knowledgeable of what I needed. I just think I need to cut my Days down to bring my price down some.very nice young man that helped me Thank you 🙏🏾
Greetings Ricky,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Eugene, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I called in to make a reservation for arrival date the next day due to a family emergency. I could have gone to …… I won't name site, that gives discounts for last minute reservations. But I chose to call Marriott out of loyalty.
The gal on the phone changed pricing so many times, talking quickly, it was very difficult to keep track. But given the stress I had been under from this emergency ( not your problem, I agree, I went with her numbers.)
At the end, again, the total changed. This time I did question if I heard correctly because I remembered a different number. She proceeded to explain there was a fee added to protect me in the event I needed to cancel and get a refund. AGAIN, I EXPLAINED I was ARRIVING THE NEXT DAY AND WOULD NOT BE CANCELLING. She took the fee off. I felt very manipulated.
Greetings Trish,
Thank you for giving us the opportunity to review this for you. I am pleased to inform you that a credit of $220.50 has been issued back to the credit card used to reserve your reservation. Please allow 2-10 business days for the refund to be visible to you. If you have any questions or concerns, please feel free to reach out to me at toni.jackson@hotelplanner.com.
Kind regards,
Toni Jackson
I generally hate dealing with customer service! I was completely relieved when my reservation had not gone through and I received an email and he quickly solve the problem for me and even allowed me to deduct the $48 cancellation insurance! Not too many times I'm able to be pleased! Lol
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
She was professional courteous. I have booked before but didn't know I could call to book I'm glad I have the option for both.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Maria Lourdes helped me with making my reservation and she was amazing. She explained everything so I could understand it. And she made sure I was satisfied and I didn't have any questions before we ended the call.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
He answered all of my questions professionally and courteously, and did research to find me the best rate for my stay. Thank you.
Two thumbs up!
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Carolina was very patient and helpful in changing my reservation. I had just called, and the other operator told me there was no availability, so I appreciate Carolina going through the different options of what was available, and ultimately changing my reservation.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Very helpful, very pleasant, Tina was so professional and without her help I would not have made the reservation. I had serveral experiences with others that hung up on me and made me feel like I didn't even want to come and vacation. But Tina made my experience wonderful. She went above and beyond all my reservations attempts. And Tina was so personable. I enjoyed speaking with her. She is a keeper and I hope I get her the next time I make a reservation!
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Robert was positive, calm, informative, and guided me with clear instructions to make my booking on phone!
This alleviated my stress of navigating the website. The website is helpful, but Robert could answer my every question
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
James was very helpful and efficient. He booked my reservation and was congenial and kind. He took the time to talk me through the process and I really appreciated that. Thank you for having such an excellent employee on your staff.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Ian was very helpful and knowledgeable. I had tried booking on the hotel we site first... but it canceled my booking during payment and wanted me to start over. So I called. Ian had me booked quickly, no hassle and promptly sent booking confirmations.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Just had a delightful interaction with Tamara for a reservation. Personable and super helpful. Our trip is off to great start.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I called the hotel for help, as I had a few questions about a reservation. Tasha helped me, and I couldn't get a better representative. She was courteous, professional, and patient with me. She is truly an asset to your organization!
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Called to get a last minute reservation because of winter weather and the hotel planner rep was quick friendly efficient and gave us a good rate. Wonderful experience over all.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
My husband lost his sister today and we need a place to stay this week. Emilio was a gentleman and very courteous. He helped us get a room for the next three nights and that has helped with part of our worries during this time.
Greetings,
Thank you for sharing your experience. We're delighted to hear that Emilio provided you with professional and exceptional service. We truly appreciate your kind words and look forward to assisting you with your future travel plans.
Best regards,
Toni Jackson
Maria was very kind and thoughtful in the process of making reservations
She was thorough and articulate getting the information needed
Greetings Steve,
Thank you so much for sharing your wonderful experience. We're thrilled to hear that Maria was helpful and professional in assisting you. We truly appreciate your kind feedback and look forward to helping you with all your future travel plans!
Kind regards,
Toni Jackson
The young lady on the phone was very patient, courteous, and professional! She was able to answer all my questions and did not rush me at all. I would appreciate working with her again if I find myself staying here again!
Greetings Donna,
Thank you for your feedback. We're delighted to hear that our team was helpful and professional in assisting you. Providing exceptional customer service is at the core of what we do. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Joselle was great at her job. I could understand her English, she enuncuated very well. Kind and patient with me. Asked about my day. Thank you
Greetings,
Providing exceptional customer service is at the core of what we do. We're delighted to hear that Joselle was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
I was having difficulty making reservations on our Booking.com app. Called the hotel and got a nice and helpful fellow. He helped me get reservations for my grandson and his family and took my payment. Easy Peasy and much appreciated. Nancee
Greetings,
Thank you for sharing your experience. We’re delighted to hear that our team was able to make the process smooth and helpful. It’s our pleasure to assist you, and we look forward to serving you again in the future.
Kind regards,
Toni Jackson
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Mike,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles