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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 2,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 4th among Hotels sites.
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Booked a last min New York trip with the girls, got a great price. Would definitely recommend. Website was also easy to use.
1. We had a wonderful stay in Bali, the country is stunning. Me, my wife and kids had a lovely stay in the Conrad, excellent customer service from HotelPlanner and an insanely easy to use website
Wish I heard about them before I had booked my other trips, made booking seem so easy and the rates were great too
Greetings Sandra,
Thank you for your review. We are glad to hear of your ease of us to utilize our website and and we hope you keep us in mind for your future travel needs. Happy Holidays!
Kind Regards,
HotelPlanner
Customer service was great, dealt with my query regarding my booking swiftly! Will 100% recommend to use them
Greetings Harry,
Thank you for your review. We are glad to hear that our customer service agents were able to assist you with your inquiry and and we hope you keep us in mind for your future travel needs. Happy Holidays!
Kind Regards,
HotelPlanner
Using hotelplanner.com was so easy and swift. Websites I've used in the past are so difficult to use however hotelplanner.com is clear and straight forward to use! 10/10
Greetings Adam,
Thank you for your review. We are glad to hear of your ease of us to utilize our website and and we hope you keep us in mind for your future travel needs. Happy Holidays!
Kind Regards,
HotelPlanner
I booked a hotel for two nights and then realized that I didn't need the second night. The FOLLOWING day that I originally booked, I called and cancelled the second night with the number provided in my email confirmation. I was assured by the associate that I would not be charged. I have had to dispute it with my CC company and they contacted this company. Now my charges have reoccurred. WORST company ever! DO NOT BOOK WITH THESE PEOPLE.
I really like HotelPlanner.com. This site helped me find the exact kind of hotel I wanted, the location I needed, and at the best rate. Unfortunately our trip got cancelled and Reginette, the customer service representative who I dealt with, was so understanding and cancelled my reservation immediately. I am looking forward to using HotelPlanner again!
Hi Michaela,
Thank you for your review. Our team takes great pride in providing our customers with outstanding and attentive customer service, and we thank you for your compliments on their effort.
Regards,
HotelPlanner
Highly recommend, most understanding and easy to deal with. I had to cancel a reservation due to a death and while against policy they made an exception. Thank you
Hi Darren,
Thank you for your review. Our team takes great pride in providing our customers with outstanding and attentive customer service, and we thank you for your compliments on their effort.
Regards,
HotelPlanner
Made a mistake double booking a reservation. Reginette was able to help me correct the mistake and get a refund in the process.
Hi Joshua,
Thank you for your review. Our team takes great pride in providing our customers with outstanding and attentive customer service, and we thank you for your compliments on their effort.
Regards,
HotelPlanner
I've booked a reservation on 29/10/2019. I found there's a typo in my guest name and I would like to update it. I've tried to contact customer service in different ways (phone, email, live chat, facebook messenger, etc.) But I still got no response for over a week.
Greetings,
Thank you for reaching out to us. I do show that an agent was assisting you with your reservation and was awaiting the hotels confirmation that the names on the rooms were amended as changes could not be made in the company's system internally - Below you will find the information that we were able to locate in the notations of your reservation -
Update:
- Department Response:
Dear Partner,
With reference to your booking IDXXXXX as detailed below:
Hotel: XXXXXXX
Room Type: XXXXXXXXX
City/Country: XXXXXXXXX
Arrival: NovemberXXXXX
Departure: November XXXX
We have forwarded the names of all the guests for the 8 rooms on this booking to the hotel accordingly.
The hotel (Ms. XXXXXXX- Reservations) have confirmed that the guest list has been updated accordingly.
Regards,
Customer Experience Group
Information was communicated to you via email.
Finally Hotelplanner resolved and refunded my reservation it took awhile but, they were honest.
Thank you very much
Greetings,
This client disputed the charge for their reservation which prohibited our company from issuing a refund to them at the time that the hotel provided approval for the reservation to be refunded and this information was communicated to the mutual client. Until the dispute was fully closed out from the Merchant Service department we could not refund the booking.
We were able to follow up with the Merchant Service department and the dispute was closed this month (October) as such we have processed a refund for the clients reservation Refunded($365.26) | Card: VI and they can expect it in their account in the next 3 - 10 business days.
Regards,
HotelPlanner
I finally received the shameful email below after months of HP's completely deceitful practices.
First, they put me into a smoking room at a sold-out hotel in Lexington, KY, when I emphatically reserved a non-smoking room due to my severe asthma. I've since read other travelers endured the same unacceptable situation. That is HP's malicious, dangerous practice.
Then at the next hotel in Campbellsville, KY, they charged me for a 3-night stay when I only reserved 1 night and stayed 1 night.
For the last 3 months, I was lied to, insulted, slighted, snubbed, passed around, and ignored by HP's staff including Charity, Esther, Reginette, and "manager" April, not that she ever answers her phone calls or returns voice messages!
HP should not receive another hard-earned dollar ever. All of them should be fired!
Read this pitiful reply that I finally received via email, complete with misspelled "sencond," "you" that should be "your," "right" that should be "write, and "serviced" that should be "services."
"... Just wanted to advise you the sencond night of you reservation has been cancelled with a refund... It would be greatly appreciated if you could please visit "Hotel Planner Consumer Affairs and right a review and some feedback on the serviced you have received from me."
Frankly, "the service" I received was worse than deplorable! NEVER USE!
I had the pleasure of working with Reginette Exume for a reservation change, and she did a wonderful job at helping me, communicating quickly and efficiently. She really helped make my life easier, and saved my butt.
Greetings,
Thank you for your review. Our team takes great pride in providing our customers with outstanding and attentive customer service, and we thank you for your compliments on their effort.
Regards,
HotelPlanner
I found the lowest price and made a reservation, but the hotel name was different in the reservation confirmation I received.
It took four days to cancel this reservation. I think there's a problem with the system.
Thank you to the staff who kindly helped us with the cancellation process.
Next time, I hope you can meet with a low-cost reservation without error^^
Greetings,
Thank you for your review. Our team takes great pride in providing our customers with attentive customer service, and we thank you for your compliments on their effort. We do sincerely apologize for the inconvenience that we do understand this caused you and we strive to provide you with a better experience in the near future booking your reservation using our services.
Regards,
HotelPlanner
Why will nobody at Hotel Planner work with me to receive a valid receipt for my stay at the Doubletree?
Greetings,
Thank you for your review. Can you please provide the itineary or confirmation number to your reservation so that we can assist you.
Regards,
HotelPlanner
I made a hotel reservation through hotel planner and it was made by them for the wrong hotel. I was incorrectly charged twice for this reservation three months ago and have yet to receive a refund. Hotel planner has been completely unresponsive and I still had to problem solve to obtain an actual reservation at the hotel where I was supposed to be staying. Once checking into the correct hotel, I was charged again since they had no record of me through Hotel Planner.
The customer service of hotel planner was atrocious. I was charged more than the discounted rate. I have been reaching out to the original customer service rep Sara Buchanan who has not responded. I also called an emailed a general number and email. I have not received any response that the issue is being looked into. I am a bride to be and considered hotel planner for my guests but I WOULD NEVER want one of my guests to go through this. I am astounded by the horrible customer service of hotel planner and will be pursuing this issue further.
Do not use this service
Called to make reservations rep got my name wrong on reservation. Spent 4 hours trying to get it corrected. Finally got someone in Fl. *******950. Said she would straighten it out and for me to call the hotel to verify. Called hotel it wasn't corrected
Greetings,
Thank you for your review. Per the information in our notes and the information in the hotels system the name to your reservation was amended internally with the hotel.
Please note that as we cannot make modifications on your reservation on our end the name change will not be reflected on the HotelPlanner receipt but rather internally through the hotels system – you will find the screenshot that was sent to you earlier this morning
Please let us know if you have any further questions; you are more than welcome to reply back to the email that was sent to you earlier this morning.
Regards,
Hotel Planner
Great customer service, guys helped us to find the perfect room that me and my friend were looking for.It was really difficult for us to find it until we contacted them and they sort us ou. Everything perfect as required
Greetings,
Thank you for your review. Our team takes great pride in providing our customers with outstanding and attentive customer service, and we thank you for your compliments on their effort.
Regards,
HotelPlanner
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Rich,
Thank you for your review. We are glad to hear of your ease of us to utilize our website and and we hope you keep us in mind for your future travel needs. Happy Holidays!
Kind Regards,
HotelPlanner