Hotel N ParkingReviews 79

I reserved a room through hotelnparking.com but was dismayed to realize--after I'd given them my credit card information--that I hadn't really booked the room yet. After the transaction I received an email from them saying they would let me know when my reservation was confirmed. The next day I still had not received a reservation confirmation or any guarantee that I'd actually get the room I had paid for. I then did a little research--too late to help me, unfortunately--and found they have an "F" rating from the Better Business Bureau and many complaints against them. I looked at their website and noticed (again, too late) that they charge $10 to cancel a reservation. I called my credit card company and explained the situation but they said they couldn't get my money back unless I went to the hotel and didn't have a room waiting for me. I couldn't risk that. Thought I felt sick about it, in light of what I had discovered from the BBB and other complaints I figured I'd pay the $10 to get out of this shady deal and chalk it up to a lesson learned. My credit card company (Capital One) representative was kind enough to offer to call them with me as I cancelled my "reservation." The person who answered (their non-toll free number) said I'd have to speak to a manager. After a very long hold, a man came on the line and--though the credit card company advised him he was on a recorded line--proceeded to be extremely rude. It was awful.

If you're on this site you've probably already made the same mistake I made. If you haven't already tried to make reservations through them, please run away. This site has caused me much stress. They will not respond to you! Nada, nothing. You call the hotel and they can't provide any information other than there is something happening with you through a third party. Tried to cancel the reservation on the site and the site said it couldn't find my reservation. I'm reversing transactions on my credit card from this site. This site is a scam. Stay away.

I booked accommodations to include lodging, 24-hour airport shuttle, and long-term parking. Upon arrival at hotel, was informed there is no shuttle. There is also no long-term parking offered but the hotel eventually agreed to let me park. Paid nearly $50 for a taxi to the airport for departure. Will incur similar expense for arrival back to the hotel. I tired to call the phone numbers listed, which recommends sending an email. I left voicemail and sent emails to no avail. I booked this option to alleviate stress and in the end paid $27.60 + the room fee + taxi + added stress at 4 am departure time. I could have stayed at a premier property closer to the airport for what I ended up spending.

Booked through HotelNParking, never received confirmation, had to park elsewhere, total hassle, THEN was charged by them. Spent over an hour on multiple phone calls trying to dispute the charges. Jay (manager) was a total jerk, super rude, and I had to ask him multiple times to stop shouting and lower his voice. Not worth the hassle AT ALL. They finally agreed to eliminate the charges, but I had to be extremely assertive. Hate that!

I heard about this site on a cruise last year, where people recommended them for their rock bottom prices on package deals. I told my Dad and since then we've had no issues. I am an obsessive doublechecker, though, and always call to confirm everything before I leave because vacationers know Murphy's law is real!
We're happy so far, they've been fine with us. I've also used Stay123, whose prices are in the same range - they're good too.

We Booked our hotel in New Orelans for spring break several months in advance through hotelnparking. Com. As we were approaching New Orleans we called the hotel to see about get an early check in. We had been driving all night at this point. It was at this point that we were told we had NO RESERVATION! Although we had been charged a deposit two months prior and had a confirmation. The hotel said that someone from hotelnparking canceled the reservation exactly one week prior to us arriving and they were not given a reason why and so could not tell us any details. They told me to contact hotelnparking which I did about 20 times both by leaving phone messages and sending an email. We have never received any response or a refund. It was a total disaster trying to find another hotel and ended up paying an additional $300 for the hotel and now parking which we were trying to avoid at the port. These people are crooks and nearly ruined our entire vacation.

Unfortunately 0 star rating is not an option! Well in advance I used this site to reserve A PRE-cruise hotel and 5 day length of cruise parking in Ft Lauderdale. Received confirmation of reservation via email with confirmation numbers etc. Lucky, 2 weeks prior to date of reservation we called the hotel just to confirm... and guess what!... there was absolutely no record of our reservation! The confirmation numbers we were sent weren't even the proper number of digits... We immediately tried to contact this site, trying all 3 phone numbers we had been given and got nothing but answering machines. We did leave messages but did not hear back for over 12 hours! Customer Service obviously is not their strongpoint... assuming they even have a strong point. They did absolutely nothing to help resolve the problem or to offer any kind of compensation for our time or trouble. In the end we made our own reservation for a room and parking (actually at the same hotel where we thought we had the original reservation) and ended up saving 100$!
My conclusion is that this site is totally UNdependable and a total rip-off! ThAnk goodness we didn't just arrive the night before our cruise and find that we had no place to stay or park our car and no way to contact other than an answering machine... not how I would want to start a vacation!

I recently reviewed Americas Best Value Inn and my disappointment in their not answering their phone when I called repeatedly for a shuttle pick up. I decided it was appropriate to, indeed, contact them directly. You will be pleased to know they were very apologetic and said their phones had been down. [That was no help to me Monday night.] I understand they had my phone number and could have used an alternated phone to give me a heads up. Without my suggesting it, the lady to whom I was speaking offered to refund my cab fare.

I wish I could rate them a zero. I booked a Toronto hotel with them but the deposit was taken off my Visa in U.S. currency rather than Canadian. When I emailed to cancel they denied charging me in U.S. funds. I emailed back with my Visa statement as proof but never heard from them again. They have not confirmed cancellation nor refunded the deposit...
OMG, I just read other reviews and see that someone had odd charges on their Visa card after booking with these guys. Three days after using Hotelnparking a fraudulent $1200 was put through on my card, when I contacted my bank they cancelled the card and issued another one over the security breach. Beware!

I always wind up using this site even if I shop around because the prices are so good, and the hotels are names I know (Hampton Inn last time). I live in NY so leaving my car at the cruise port, or airport for that matter, is just astronomical. Once I had to call to change my plans last minute, and once they had to redo my resv because the hotel overbooked - I have to say, both times the staff were friendly and professional, going the extra mile to make me happy. I'll use them again.

Just got off the phone with these clowns. Had a reservation for a busy week in Las Vegas area. A couple days before my trip, I received an email stating the reservation was canceled. When I called the company, they stated they sent me an email saying the hotel was unavailable and to request another hotel. At the time of the booking, the hotel room was available on their site and I got an email saying that I had a queen bed, non-smoking room with a confirmation number. When I called the company, they stated that they had sent me an email saying the hotel was unavailable and to request another hotel. Funny how I never received that email. The representative was rude, unapologetic and basically left me up a creek without a paddle. BTW, the hotel had never had a reservation made for me in my name. Will never be using this company again & hopefully others will be more careful.

I have an existing Hotel confirmation number which is 418-4542. This reservation is for Wyndham hotels/ Newark airport. The date is for December 22nd. I Need to change this to December 21st. Please give me a call as soon as possible at *******710 to change this. Thank you

This is the worst website I have seen. To this email. I tried to call and I was unable to reach anyone. So as a result I am now trying to rebook under another agency with parking fly. And I already paid my fees to this company. If I am unable to find another company to do this I will be forced to sleep at the airport.

We never received an email confirming our stay. They charged us but we had no idea what to do. Couldn't get ahold of anyone to figure it out so we had to book through someone else. We received a call after we had already gotten parked and situated through someone else and the customer service was horrible. The lady Kathy was not nice or easy to work with. They wanted to charge us for their mistake. We ended up taking to the supervisor who was also rude. I wouldn't do service with them again. I should've looked at the reviews before I went through them. Hopefully others will be deterred from these reviews