Overview
HostGator has a rating of 3.6 stars from 13,422 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HostGator most frequently mention customer service, long time and many years. HostGator ranks 2nd among Web Hosting sites.
I have used HostGator for seven years to host my blog. Everything has gone well and as promised. If I need help or advice, the customer service representatives have always been helpful. I highly recommend them.
I am very happy with the service provided by the Host Gator company. They have always been able to guide me in the wright direction on any questions I need answered. I have been a happy customer for 8 years now and never have considered another company for the services the provide.
Service is responsive and knowledgeable. Solves my issue within one session in a timely fashion.
We are satisfied with quality of service and response. Thank you Guys!
Overall, Hostgator have been dependable and the tech desk has been helpful when I've had an issue I couldn't resolve
Great service, no issues. Customer support very helpful. Always willing to go above and beyond to assist.
Fast and professional.The service was excellent because of the speed and because they not only explained to me in detail what was happening and because they also did not give me the time to solve my doubts in the same call.
Overall, phone calls resolve any issues.
Signing in can sometimes be challenging due to confusion depending upon what computer I use (for the computer to recognize passwords and/or the site requirements).
Very low downtime, easy to use. Overall satisfaction is good!
I haven't experienced a problem with Hostgator Always good experiences
I was checking an email in the webmail client as I don't have the email set up on my phone and only need to check it on occasion.
Hi, yes it's been a very good experience and I hope it will continue to be efficient. That's all I have to say at the moment thank you
Fine and dandy. I don't know why I am receiving this email...
Customer service took the necessary time required to return my website and e-mail ability to me. Their patience and knowledge are amazing. On May 5,2024 Candy D, Hostgator Tech, (my Case No. OEML*******) miraculously solved the final issues in a calm, efficient, pleasant manner.
The customer service is great. Just sometimes my website is slow to respond and I'm still looking for the reasons. But the overall experience is great! Thank you.
My site speed and setup are awesome and the customer service is effective and efficient when contacted.
Every time I have called, usually an American that is courteous and professional and has efficiently and well handled the issue. Thank you.- in Christ, John 3:16
Once we determined what needed to be done, it was handled quickly.
We chose HostGator years ago because we heard that their support was unmatched. Fortunately, we've only had to make use of it a few times, but every support staffer has been quick, efficient, and skillful.
It's the best hosting provider I have ever tried, and I am very pleased with the service.
- Visit Website
- Houston, Texas, United States
- Edit business info
Business History
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members