HostGator has a rating of 3.6 stars from 13,422 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HostGator most frequently mention customer service, long time and many years. HostGator ranks 2nd among Web Hosting sites.
Each time has been a breeze to manage. However, some tabs are not easy to find.
I really don't like to be forced to leave a comment. Please remove this requirement.
It was straight forward en everything was resolved in one go.
Hostgator is working fine. We had a good experience with Hostgator
At first it was very difficult to have my issues addressed. My site was lost and I initially told it could be restored. But after two more calls to customer service, it was finally explained that because it was not backed up, I had lost my original site. But I was able to still have my domain name and have since rebuilt my website.
Easy as can be for us to set up and get going with the service we needed.
Customer service do their best to help. I have to be patient, but it pays off.
Very Happy, till now we are good, we were using Hostgator from past two years...
I have been a HostGator customer for many years, and have always been highly satisfied by their services. I plan to keep using HostGator for future years too.
Like most people, getting a website and hosting service is not something I do often. I had decent experience with Hostgator 10 or so years ago, so naturally I purchased their hosting plan when I needed a new website…except nowhere it said that I can't transfer my domain from another provider for 60 days. Customer service was beyond rude, unhelpful and condescending and refused to either provide a refund or push my start date by 2 months. In the grand scheme things, it is not a big deal, but you don't treat customers in that manner. And then they send me a request to review them on sitejabber, but I could only do it if I put a positive review. Hostgator, your CS is beyond awful and 3 month after paying for a hosting plan my site is still not live. Guess whether I will be renewing my annual subscription with you?
I havent had a single issue with Host Gator serive. I am using trheir services for over 10 years now.
Hostgator served me well at the time I began using it but eventually i needed a more user friendly way to build, host, and access email. The process of doing all those things on sqiarespace was just easier at a glance.
Very helpful. The knowledge base is great. I learn a lot from it. Live chat is always there to help me anytime.
Always good prices and service by Hostgator... thanks you.
I have also had great customer service with Hostgator. They have been able to resolve things quickly
Thank you for your help. My site is back and I'm able to login and edit it. Thank so much
Everything is good. My mechanic decided to have his website moved over to someone else to help him maintain it, so the domain was removed from HostGator and sent somewhere else. But overall, my personal experience with HostGator has been good.
Getting started could have been a little smoother, but eventually we got there.
All OK, except monthly price doubled a year ago without any explanations. Had to call to find out.
I have no experience. I have not had to contact them, but they've done a great job.
Answer: Do not know something similar. Actually Hostgator is one of its kind! Partners of mine use Hostgator, too!
Answer: If you go straight to smartchat, it is very easy - you only need to find the smartchat button. I have worked with the Internet since web browsers were invented, so I know most of the answers already. That means that when I have a problem that I can't solve, it is going to be a real stinker for HostGator support to solve - I only bring them the difficult ones. Recently, I had an ISP who gave me terrible service, and the internet kept dropping out every few minutes. The Hostgator smartchat expert kept contact with me on and of for about an hour and three quarters until he had worked out the answer for me. That is what I call RELIABLE service.
Answer: Hi Bill, We are most definitely a legit company. We've been in the web hosting business since 2002. We've recently been rated in #2 in the top 10 web hosting companies but The Top 10. https://web-hosting.thetop10sites.com/ You can also see our current web hosting offerings here: https://www.hostgator.com/ Please let us know if you have any other questions. Thanks! Erinn Reputation Manager for HostGator