HostGator

While porting one of my websites to my existing account with hostgator, my ported website somehow ended up in a separate business plan (meaning additional hundreds of dollars). Unfortunately I didn't notice that until many months later (I was on multi-year billing plan). When I asked hostgator about this they said there was not anything they could do about it because of "policy." I finally got it escalated to the "admins" who would not communicate with me directly. They just reviewed the front-end communicate and sent me an email saying they couldn't do anything. In the meantime, my other business plan was renewed for three years without a notification. They say they sent the notification, and maybe they did, but it was not in my inbox or spam (and this has happened multiple times where there hypothetical notifications do not show up on my end). Even just after a few weeks they again said they could not cancel or refund the plan because it was already charged. Can't or won't? I think that's obvious. The admins again made no effort to talk to me directly. They just send out their front end people who have no power to do anything except say what they are supposed to say, and the admins hide behind their electronic screens. I've never experienced such poor customer service in this type of situation. I'll be moving to another host that communicates with customers and gives them the benefit of the doubt.

I had several phone conversations with different support representatives to correct the site problem. The
Problem was they did not review prior conversations and emails regarding the problem and some made snap decisions which did not resolve the problem.

It finally took a CSR who took the time to review all the correspondence and resolve the problem

Earlier the response was faster with Staff responding well. Now there is too much delay for any response

I just wanted a LAMP site w/o any bells and whistles. I could not figure out how to get anything but a Wordpress site. I ended up logging on with ssh and deleting most of what was there so that I could put up the few pages that I needed. Also, it took quite a few iterations with support to get mail forwarding to work. That really should have worked out of the box. Apart from that, everything is working as expected.

All hosts have good and bad points. HostGator has been generally easy to use, and I have had no issues with reliability.

Your services are better than last year. Mostly your support team taking time to solve issues but now from 2 months they are performing well

The customer service rep wasn't sure what happened. She also didn't explain how to solve the problem in layman terms. I did an update of the different applications including Wordpress which solved the problem. It was by accident that o did the update. I guess that was what she tried to explain but she used vocabulary that I wasn't familiar with and it was hard to hear her. I'm glad my site is back up. Thank you.

It has been an excellent opportunity to learn about web service and interface with IOT. Getting support is easy and the staff helpful. Recommend Host Gator for your hosting needs.

HostGator is a good web hosting provider, although I had little interaction with Hostgator in building my latest website.

Great! It has all I need and excellent customer service. Easy User interface. One suggestion though as I have multiple hosting account on dashboard I can't make differentiation between those.

Everything has been going well. I haven't had any issues in a while. The sales thing that popped up when I'm trying to make changes is annoying--gets in the way.

As a loyal HostGator customer, I'm thrilled to share my experience. Their customer support is outstanding! Whether it's tackling WordPress issues or billing issues, hostgator always delives. What I appreciate is their assistance/customer care, and chat service. If you're looking for reliable hosting with great support, HostGator is a smart choice!

We transferred out sites from another hosting company. Our sites are now so face, secure and stable. We are so happy for HostGator.

Consistently reliable and very secure service
Responsive to problem resolution
Huge flexibility in site tailoring

I needed help with setting up my new cell phone for email settings. No one else could help me out. Within five minutes all was setup. My website and my is carried by Hostgator and have been with them at least seven years. They are always very helpful and do a great job with any problems I have had. Differently give HostGator 5 stars.

My website had been disabled due to payment issues and they were able to backup everything and had it activated in no time.

HostGator has been an excellent choice for my small business website. The platform is intuitive and easy to navigate, making it simple to manage my site.