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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
Support over chat is a big adventage of HostGator. I can solve every time problems through chat, very professioanl
There is a lot of support through HostGator that made this an easy experience for me. Thank you so much!
Hi Jasmine,
Thank you for the amazing review!
Marissa
Customer Advocate at HostGator
So far, we are having a good customer service experience. Anytime we contact your support we get immediate help.
Hi Stephen,
We are always happy to hear this. Thank you for the kind review!
Marissa
Customer Advocate at HostGator
There was a glitch in my website where I kept getting error messages, and then all my blog content was lost. One phone call and they were able to run some diagnostics, fix the glitch and recover my content. Very pleased.
Hi Jacine,
Thank you for the awesome review!
Marissa
Customer Advocate at HostGator
The wait is a problem however the CS rep is great, I have 4 sites with you and I hate the long waits to speak to a live person.
Hey Richard,
We are so glad to hear you were happy with our reps. Thank you for your review!
DJ
Customer Advocate at HostGator
Needed help with installation and deleting emails,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Hey B. A.
If you still need help, feel free to give us a call or chat and we will be happy to help!
DJ
Customer Advocate at HostGator
I am still having issues with sent emails, through Google) ending up in the recipients Spam folder. I found on the Google site what I thought might help resolve it and the Host Gator support tech helped me make the changes suggested but I (and my employees) are still having the issue. There is still some "finger pointing" going on between Google and HostGator.
Good company for small to medium sized website. Customer support is excellent. They work round the clock
Hey Krishna,
Thank you for your review!
DJ
Customer Advocate at HostGator
I have had nothing but problems with hostgator. We upgraded our services to the VPS package and the service diminished even more. If you look at our account, we were and are plagued with nothing but issues. We lost several clients because of the responses and services that provided.
Hey Peter,
We would love to talk to you. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Server set up was fast. Server has performed with little problem. This is a staging server to build out and test new site features.
Hey Buried,
Thank you for your review!
DJ
Customer Advocate at HostGator
Great! Don't even think abou or worry!
Great! Don't even think abou or worry! Great! Don't even think abou or worry!
Hey Larry,
That is awesome. Thank you for your review!
DJ
Customer Advocate at HostGator
24 7 tech help. If there is ever any problems they are resolved in a timely manor.
Hey James,
That is right. Thank you for your review!
DJ
Customer Advocate at HostGator
I love my experiences with Hostgator, and mostly the live support that handles every issue to the fullest.
How I wish they put up a WhatsApp support line as well.
Great products and Service! And you cant beat the price for all the services that you get.
Everything is good. Site is working and i'm satisfied
One of your techs destroyed my website -and his counter part defended him -I tried to call mangement -no response -I am going to take action against your company - legal and social media -you should be put out of business -
Support more experience and quick fix all problems
Quick response, wonderful customer service, I am satisfied with their services
Hey Aina,
That is great! Thank you for your review!
DJ
Customer Advocate at HostGator
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Saeed,
Thank you for the awesome review!
Marissa
Customer Advocate at HostGator