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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.


hostgator.com
Founded in 2002
Houston, Texas, United States
How would you rate HostGator?
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HostGator Reviews Summary

Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.

This summary is generated by AI, based on text from customer reviews

value
89
shipping
38
returns
51
This company does not typically respond to reviews
VC
1 review
0 helpful votes
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Downtime
June 3, 2022

Repeatedly over the past few months, our website has been down in some cases for hours at a time. We have been loyal customers for many years and had hoped communication with tech support would provide answers. We were shrugged off and told "we are upgrading our servers". This is going on too long!

Date of experience: May 4, 2022
Reputation T. HostGator Rep
over a year old

Hey Julie,

We will check this out! We will have an Escalations Manager reach out!

DJ
Customer Advocate at HostGator

Peru
1 review
0 helpful votes
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Excelente servicio
May 4, 2022

Desde que tengo cuenta con hosgator, me han dado un excelente trato al tener inconvenientes, la ayuda casi al instante.

Date of experience: May 4, 2022
TW
1 review
0 helpful votes
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Friendly customer support
May 4, 2022

All customer support agents are friendly and did their best, but it seems the server is somehow unstable and with error that leads to our mailing system is randomly with error which last for almost a week. But overall, HostGator is good.

Date of experience: May 4, 2022
Reputation T. HostGator Rep
over a year old

Hey Miao,

It is so refreshing to hear how kind our support is. Thank you for your review!

DJ
Customer Advocate at HostGator

Canada
1 review
0 helpful votes
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Hostgator is Great
May 4, 2022

Hostgator has always been very helpful when I have problems.
Everything is easy
I have recommended Hostgator to others

Date of experience: May 4, 2022
Reputation T. HostGator Rep
over a year old

Hey Densie,

That is awesome. Thank you for your review!

DJ
Customer Advocate at HostGator

Canada
1 review
0 helpful votes
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Good hosting
May 4, 2022

So far so good. Wondering why my site seems to go offline for 10 minutes per night for the past two nights. Will inquire further if it keeps happening. Online support is mostly helpfull. Had one experience where I had to repeat myself 2 or 3 times to get the point accross but other than that, all good!

Date of experience: May 4, 2022
Reputation T. HostGator Rep
over a year old

Hey Oliver,

Thank you for your kind review!

DJ
Customer Advocate at HostGator

Minnesota
1 review
0 helpful votes
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I have so far 5-6 domains and all domains are active. The webhosting price is more reasonable than any other counterparts!

Date of experience: May 4, 2022
Reputation T. HostGator Rep
over a year old

Hey Paul,

We're happy that you're happy! Thank you for your review!

DJ
Customer Advocate at HostGator

Nevada
1 review
0 helpful votes
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Thx
May 4, 2022

You guys have made it really enjoyable to do my stuff with HostGator... Thx and don't forget your pwd...

Date of experience: May 4, 2022
Reputation T. HostGator Rep
over a year old

Hey James,

Thank you for choosing HostGator! We are happy to have you.

DJ
Customer Advocate at HostGator

Mexico
1 review
0 helpful votes
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Awesome!
May 4, 2022

Been with you for close to two years! A great product! Great service! Greta support!

Date of experience: May 4, 2022
Reputation T. HostGator Rep
over a year old

Hey Gregory,

Thank you for your kind review!

DJ
Customer Advocate at HostGator

Washington
1 review
0 helpful votes
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Great Customer Service
May 4, 2022

I have been using Host Gator for over a year now, and every time I have a question, their support team is extremely helpful.

Date of experience: May 4, 2022
Reputation T. HostGator Rep
over a year old

Hi Cynthia,

We are so glad we are here to help! Thank you for your review!

DJ
Customer Advocate at HostGator

Germany
1 review
0 helpful votes
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Good
May 4, 2022

Goodhfhzjsksjshsjsgdhdhynykyhdbyvyvndjdgdbhdcdvdvd

Date of experience: May 4, 2022
Reputation T. HostGator Rep
over a year old

Hey Wilhelm,

Thank you for your review!

DJ
Customer Advocate at HostGator

Panama
1 review
0 helpful votes
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Improve backup and spedd
May 4, 2022

Improve backup

I have a Reseller / Silver plan with you for years.

I suggest improving the essential speed for wordpress, improving the back up friendly from cpanel of the site in worpress.

Everything else is fine,

Luis

Date of experience: May 4, 2022
Reputation T. HostGator Rep
over a year old

Hey Luis,

Thank you for your feedback. We greatly appreciate it.

DJ
Customer Advocate at HostGator

Pennsylvania
1 review
0 helpful votes
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SSL Cert was not working on my site with multiple browsers. Fixed the problem quickly

Date of experience: May 4, 2022
Reputation T. HostGator Rep
over a year old

Hey Gary,

That is great! Thank you for your review!

DJ
Customer Advocate at HostGator

Barbados
1 review
0 helpful votes
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Satisfied
May 4, 2022

Very Satisfied the experience has been great. I would recommend this service to anyone looking for the same great experience.

Date of experience: May 4, 2022
Reputation T. HostGator Rep
over a year old

Hey Robert,

Thank you for your kind review!

DJ
Customer Advocate at HostGator

Idaho
1 review
0 helpful votes
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Affordable with Options
May 4, 2022

I have found HostGator to be an affordable alternative to GoDaddy. I appreciate that I don't have to have a Microsoft Outlook account. I feel my info is more secure and I can choose how I develop my site.

Date of experience: May 4, 2022
Reputation T. HostGator Rep
over a year old

Hey Rebecca,

Thank you for your review!

DJ
Customer Advocate at HostGator

Canada
1 review
0 helpful votes
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I had changed my hosting package and I had two different ones in the cart when I paid for it. The CSR was able to cancel one of the packages and get me a refund.

Date of experience: May 4, 2022
Reputation T. HostGator Rep
over a year old

Hey Monti,

Glad we could help! Thank you for your review!

DJ
Customer Advocate at HostGator

Serbia
1 review
0 helpful votes
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Support helped
May 4, 2022

My experience was good, support team was open to communicate and they helped me fix my issue

Date of experience: May 4, 2022
Reputation T. HostGator Rep
over a year old

Hey Nina,

That is awesome. Thank you for your review!

DJ
Customer Advocate at HostGator

Pakistan
1 review
0 helpful votes
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Good Services
May 4, 2022

It's a matter of fact that for the last 4 years we have been enjoying the services of Hostgator.

Date of experience: May 4, 2022
Reputation T. HostGator Rep
over a year old

Hey Adnan,

Thank you for your review!

DJ
Customer Advocate at HostGator

Texas
1 review
0 helpful votes
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Great hosting company
May 4, 2022

We have 4 websites with your company, no issues till date, if any was solved immediately

Date of experience: May 4, 2022
Reputation T. HostGator Rep
over a year old

Hey Omar,

That is awesome. Thank you for your review!

DJ
Customer Advocate at HostGator

Michigan
1 review
0 helpful votes
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Good Hosting
May 4, 2022

I like Hostgator because they help me keep our site running and they offer the tools and support I need to get the job done.

Date of experience: May 4, 2022
Reputation T. HostGator Rep
over a year old

Hey Dale,

Thank you for your review!

DJ
Customer Advocate at HostGator

Greece
1 review
0 helpful votes
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Great
May 4, 2022

Greatgreatgreatgreatgreatgreatgreatgreatgreatgreatgreatgreatgreatgreatgreatgreatgreatgreatgreatgreatgreatgreatgreatgreatgreatgreatgreatgreatgreatgreatgreatgreatgreatgreatgreatgreat

Date of experience: May 4, 2022
Reputation T. HostGator Rep
over a year old

Hey Efstathios,

Thank you for your review!

DJ
Customer Advocate at HostGator