HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
Repeatedly over the past few months, our website has been down in some cases for hours at a time. We have been loyal customers for many years and had hoped communication with tech support would provide answers. We were shrugged off and told "we are upgrading our servers". This is going on too long!
Desde que tengo cuenta con hosgator, me han dado un excelente trato al tener inconvenientes, la ayuda casi al instante.
All customer support agents are friendly and did their best, but it seems the server is somehow unstable and with error that leads to our mailing system is randomly with error which last for almost a week. But overall, HostGator is good.
Hey Miao,
It is so refreshing to hear how kind our support is. Thank you for your review!
DJ
Customer Advocate at HostGator
Hostgator has always been very helpful when I have problems.
Everything is easy
I have recommended Hostgator to others
Hey Densie,
That is awesome. Thank you for your review!
DJ
Customer Advocate at HostGator
So far so good. Wondering why my site seems to go offline for 10 minutes per night for the past two nights. Will inquire further if it keeps happening. Online support is mostly helpfull. Had one experience where I had to repeat myself 2 or 3 times to get the point accross but other than that, all good!
Hey Oliver,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
I have so far 5-6 domains and all domains are active. The webhosting price is more reasonable than any other counterparts!
Hey Paul,
We're happy that you're happy! Thank you for your review!
DJ
Customer Advocate at HostGator
You guys have made it really enjoyable to do my stuff with HostGator... Thx and don't forget your pwd...
Hey James,
Thank you for choosing HostGator! We are happy to have you.
DJ
Customer Advocate at HostGator
Been with you for close to two years! A great product! Great service! Greta support!
Hey Gregory,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
I have been using Host Gator for over a year now, and every time I have a question, their support team is extremely helpful.
Hi Cynthia,
We are so glad we are here to help! Thank you for your review!
DJ
Customer Advocate at HostGator
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Hey Wilhelm,
Thank you for your review!
DJ
Customer Advocate at HostGator
Improve backup
I have a Reseller / Silver plan with you for years.
I suggest improving the essential speed for wordpress, improving the back up friendly from cpanel of the site in worpress.
Everything else is fine,
Luis
Hey Luis,
Thank you for your feedback. We greatly appreciate it.
DJ
Customer Advocate at HostGator
SSL Cert was not working on my site with multiple browsers. Fixed the problem quickly
Hey Gary,
That is great! Thank you for your review!
DJ
Customer Advocate at HostGator
Very Satisfied the experience has been great. I would recommend this service to anyone looking for the same great experience.
Hey Robert,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
I have found HostGator to be an affordable alternative to GoDaddy. I appreciate that I don't have to have a Microsoft Outlook account. I feel my info is more secure and I can choose how I develop my site.
Hey Rebecca,
Thank you for your review!
DJ
Customer Advocate at HostGator
I had changed my hosting package and I had two different ones in the cart when I paid for it. The CSR was able to cancel one of the packages and get me a refund.
Hey Monti,
Glad we could help! Thank you for your review!
DJ
Customer Advocate at HostGator
My experience was good, support team was open to communicate and they helped me fix my issue
Hey Nina,
That is awesome. Thank you for your review!
DJ
Customer Advocate at HostGator
It's a matter of fact that for the last 4 years we have been enjoying the services of Hostgator.
Hey Adnan,
Thank you for your review!
DJ
Customer Advocate at HostGator
We have 4 websites with your company, no issues till date, if any was solved immediately
Hey Omar,
That is awesome. Thank you for your review!
DJ
Customer Advocate at HostGator
I like Hostgator because they help me keep our site running and they offer the tools and support I need to get the job done.
Hey Dale,
Thank you for your review!
DJ
Customer Advocate at HostGator
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Hey Efstathios,
Thank you for your review!
DJ
Customer Advocate at HostGator
Answer: SITEGROUND FIXED IN HOURS WHAT HOSTGATOR DID NOT OR COULD NOT FIX IN 9 DAYS
Answer: The chat will get you to someone but they will never know what to do to help you. Courteous but useless.
Answer: Hi Bill, We are most definitely a legit company. We've been in the web hosting business since 2002. We've recently been rated in #2 in the top 10 web hosting companies but The Top 10. https://web-hosting.thetop10sites.com/ You can also see our current web hosting offerings here: https://www.hostgator.com/ Please let us know if you have any other questions. Thanks! Erinn Reputation Manager for HostGator
Hey Julie,
We will check this out! We will have an Escalations Manager reach out!
DJ
Customer Advocate at HostGator