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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.


hostgator.com
Founded in 2002
Houston, Texas, United States
How would you rate HostGator?
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HostGator Reviews Summary

Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.

This summary is generated by AI, based on text from customer reviews

value
89
shipping
38
returns
51
This company does not typically respond to reviews
New Jersey
1 review
0 helpful votes
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Excellent Service
May 4, 2022

I am very happy have HostGator for my business. Customer service and Tec teams are very helpful.

Date of experience: May 4, 2022
Reputation T. HostGator Rep
over a year old

Hey Sumith,

Thank you for your awesome review!

DJ
Customer Advocate at HostGator

Ecuador
1 review
0 helpful votes
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Good products
May 4, 2022

Good and really easy to use all the tools, besides that I haven't had any problems and i hope I won't

Date of experience: May 4, 2022
Reputation T. HostGator Rep
over a year old

Hey Gabriel,

That is good to hear! Thank you for your review!

DJ
Customer Advocate at HostGator

Kenya
1 review
0 helpful votes
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HOSTGATOR RATING
May 4, 2022

It's a very good company with good services where clients can't complain, even if there are some things that are needed to be improved as a big and reliable services provider.

Date of experience: May 4, 2022
Reputation T. HostGator Rep
over a year old

Hey Lusunga,

Thank you for your review!

DJ
Customer Advocate at HostGator

Florida
1 review
0 helpful votes
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After over 13 phone calls from 6:30am EST to 1pm EST I finally got someone on the phone that knew what reverse PTR was and how to handle it. I will tell you your level 1 support is horrible and they need to be better trained. I am still having issues with ticket number *******. It's been 3 weeks and level 2 support is absolutely horrible. Still have not fixed the issue and it needs to be resolved.

Date of experience: May 4, 2022
Reputation T. HostGator Rep
over a year old

Hey John,

That is not okay. Let us look into that for you and we will reach out shortly.

DJ
Customer Advocate at HostGator

Saudi Arabia
1 review
0 helpful votes
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Great Hosting & Support
May 4, 2022

My only issue is that it is sometimes down which I assume is normal with hosting but 98% of the time it's up and running smoothly. Amazing customer support and many options and add-ons to choose from and scale up when necessary.

Date of experience: May 4, 2022
Reputation T. HostGator Rep
over a year old

Hey Reham,

Thank you for your review!

DJ
Customer Advocate at HostGator

Philippines
1 review
0 helpful votes
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Good products, bad support
May 4, 2022

Your products are good and are of quality. However, your support team, particularly your live chat support team doesn't really put their tasks/job at heart. They are just like robots commanded to run specific tasks and they cant adjust themselves depending on the situation... It's not all of them, around 10-20% of the time, they do help me really, but the rest of the time, they dont.

Date of experience: May 4, 2022
Reputation T. HostGator Rep
over a year old

Hey there,

We will be sure to look into this. Thank you for your feedback.

DJ
Customer Advocate at HostGator

Sri Lanka
1 review
0 helpful votes
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Good product
May 4, 2022

Sri Lanka being a poor country the price of your product is very expensive. Try to make price reductions in countries like this. That way even we can market this hosting service

Date of experience: May 4, 2022
Reputation T. HostGator Rep
over a year old

Hey Ramith,

Thank you for your revew!

DJ
Customer Advocate at HostGator

Germany
1 review
0 helpful votes
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Great job
May 3, 2022

Thank you for your kind support.
We seen your online services is perfect.
Incha'Allah you'll continue with same level of services always.

Date of experience: May 3, 2022
Reputation T. HostGator Rep
over a year old

Hey Mohamed,

You are most welcome. Thank YOU for your kind review!

DJ
Customer Advocate at HostGator

Arizona
1 review
0 helpful votes
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Our website is up and running every time I open it.

Date of experience: May 3, 2022
Reputation T. HostGator Rep
over a year old

Hey Jimmie,

That is how it should be! Thank you for your review!

DJ
Customer Advocate at HostGator

Colombia
1 review
0 helpful votes
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The best hosting
May 3, 2022

I recommend hosgator for website hosting, it has several options, for communication with support they solve your doubts and are always connected good service

Date of experience: May 3, 2022
Reputation T. HostGator Rep
over a year old

Hey Maruicio,

Thank you for your review!

DJ
Customer Advocate at HostGator

Missouri
1 review
0 helpful votes
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Always helpful
May 3, 2022

HostGator has always been helpful any time I've had problems. Quick to respond and excellent service.

Date of experience: May 3, 2022
Reputation T. HostGator Rep
over a year old

Hey Uplifting,

We just love to be helpful. Thank you for your review!

DJ
Customer Advocate at HostGator

Mexico
1 review
0 helpful votes
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Excelente
May 3, 2022

Todo muy bien y hasta la fecha de hoy me an resuelto mis complicaciones,
Pero compras con un descuento y después se eleva mucho$$

De Ai en fuera todo excelente!

Date of experience: May 3, 2022
DO
1 review
0 helpful votes
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I manage diferent sites, my own. And customers, as web developer.
I am on the way to one year user, also I must to Hightlight that hist gator support is fast and very helpful.

Definitly its been my Best choice and investment compared to other hostings I used before.

I definitly recommend Host Gator 200%

Date of experience: May 3, 2022
Reputation T. HostGator Rep
over a year old

Hey Jorge,

Our support does its best! Thank you for your review!

DJ
Customer Advocate at HostGator

Belize
1 review
0 helpful votes
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Easy to Navigate
May 3, 2022

I have found the site easy to navigate and very easy to manage my corporate emails for my staff. The only issue seems to be logging onto webmail, which work intermittently or not at all. We typically use outlook or an email app which work well. Something that I would really like to see in the future is an out of office feature/redirect notice feature as the email apps don't offer them and it would be great to control those at the HR level.

Date of experience: May 3, 2022
Reputation T. HostGator Rep
over a year old

Hey Heather,

Thank you for your review.

DJ
Customer Advocate at HostGator

West Virginia
1 review
0 helpful votes
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Simple and Easy
May 3, 2022

Migration was quick and I only had the initial wait of I think 24 hours before it was active. Great price too!

Date of experience: May 3, 2022
Reputation T. HostGator Rep
over a year old

Hey Melinda,

That is great! Thank you for your review!

DJ
Customer Advocate at HostGator

Ecuador
1 review
0 helpful votes
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No problem
May 3, 2022

I have not had any problems in 10 years of being with HostGator

Date of experience: May 3, 2022
Reputation T. HostGator Rep
over a year old

Hey Jose,

Thank you for being with us for so long.

DJ
Customer Advocate at HostGator

Arizona
1 review
0 helpful votes
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The site transfer took a bit of work, but that was expected. The favicon took some doing to determine how to replace your gator icon. Still working on a few issues you do not support. Mostly related to scripts.

Now, if your sister company, left nameless, would only permanently delete my old account.

Date of experience: May 3, 2022
Reputation T. HostGator Rep
over a year old

Hey John,

Keep it up! Thank you for your review!

DJ
Customer Advocate at HostGator

Florida
1 review
0 helpful votes
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Easy to create
May 3, 2022

I have a website that was set up bya graphic designer. I love the ease of being able to add to, update in minimal time. The builder is truly user friendly.

Date of experience: May 3, 2022
Reputation T. HostGator Rep
over a year old

Hey Sheryl,

Thank you for your review!

DJ
Customer Advocate at HostGator

Nigeria
1 review
0 helpful votes
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Experience
May 3, 2022

It's been a wonderful one and the experience has been wonderful

Date of experience: May 3, 2022
Reputation T. HostGator Rep
over a year old

Hey Kehinde,

Thank you for your review!

DJ
Customer Advocate at HostGator

Maryland
1 review
0 helpful votes
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Satisfaction review
May 3, 2022

Is complicate, but resolved! Please don't make it more difficult than what can be!

Date of experience: May 3, 2022
Reputation T. HostGator Rep
over a year old

Hey Zohreh,

We definitely won't! Thank you for your review!

DJ
Customer Advocate at HostGator