HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
I am very happy have HostGator for my business. Customer service and Tec teams are very helpful.
Good and really easy to use all the tools, besides that I haven't had any problems and i hope I won't
Hey Gabriel,
That is good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
It's a very good company with good services where clients can't complain, even if there are some things that are needed to be improved as a big and reliable services provider.
Hey Lusunga,
Thank you for your review!
DJ
Customer Advocate at HostGator
After over 13 phone calls from 6:30am EST to 1pm EST I finally got someone on the phone that knew what reverse PTR was and how to handle it. I will tell you your level 1 support is horrible and they need to be better trained. I am still having issues with ticket number *******. It's been 3 weeks and level 2 support is absolutely horrible. Still have not fixed the issue and it needs to be resolved.
Hey John,
That is not okay. Let us look into that for you and we will reach out shortly.
DJ
Customer Advocate at HostGator
My only issue is that it is sometimes down which I assume is normal with hosting but 98% of the time it's up and running smoothly. Amazing customer support and many options and add-ons to choose from and scale up when necessary.
Hey Reham,
Thank you for your review!
DJ
Customer Advocate at HostGator
Your products are good and are of quality. However, your support team, particularly your live chat support team doesn't really put their tasks/job at heart. They are just like robots commanded to run specific tasks and they cant adjust themselves depending on the situation... It's not all of them, around 10-20% of the time, they do help me really, but the rest of the time, they dont.
Hey there,
We will be sure to look into this. Thank you for your feedback.
DJ
Customer Advocate at HostGator
Sri Lanka being a poor country the price of your product is very expensive. Try to make price reductions in countries like this. That way even we can market this hosting service
Hey Ramith,
Thank you for your revew!
DJ
Customer Advocate at HostGator
Thank you for your kind support.
We seen your online services is perfect.
Incha'Allah you'll continue with same level of services always.
Hey Mohamed,
You are most welcome. Thank YOU for your kind review!
DJ
Customer Advocate at HostGator
Our website is up and running every time I open it.
Hey Jimmie,
That is how it should be! Thank you for your review!
DJ
Customer Advocate at HostGator
I recommend hosgator for website hosting, it has several options, for communication with support they solve your doubts and are always connected good service
Hey Maruicio,
Thank you for your review!
DJ
Customer Advocate at HostGator
HostGator has always been helpful any time I've had problems. Quick to respond and excellent service.
Hey Uplifting,
We just love to be helpful. Thank you for your review!
DJ
Customer Advocate at HostGator
Todo muy bien y hasta la fecha de hoy me an resuelto mis complicaciones,
Pero compras con un descuento y después se eleva mucho$$
De Ai en fuera todo excelente!
I manage diferent sites, my own. And customers, as web developer.
I am on the way to one year user, also I must to Hightlight that hist gator support is fast and very helpful.
Definitly its been my Best choice and investment compared to other hostings I used before.
I definitly recommend Host Gator 200%
Hey Jorge,
Our support does its best! Thank you for your review!
DJ
Customer Advocate at HostGator
I have found the site easy to navigate and very easy to manage my corporate emails for my staff. The only issue seems to be logging onto webmail, which work intermittently or not at all. We typically use outlook or an email app which work well. Something that I would really like to see in the future is an out of office feature/redirect notice feature as the email apps don't offer them and it would be great to control those at the HR level.
Hey Heather,
Thank you for your review.
DJ
Customer Advocate at HostGator
Migration was quick and I only had the initial wait of I think 24 hours before it was active. Great price too!
Hey Melinda,
That is great! Thank you for your review!
DJ
Customer Advocate at HostGator
I have not had any problems in 10 years of being with HostGator
Hey Jose,
Thank you for being with us for so long.
DJ
Customer Advocate at HostGator
The site transfer took a bit of work, but that was expected. The favicon took some doing to determine how to replace your gator icon. Still working on a few issues you do not support. Mostly related to scripts.
Now, if your sister company, left nameless, would only permanently delete my old account.
Hey John,
Keep it up! Thank you for your review!
DJ
Customer Advocate at HostGator
I have a website that was set up bya graphic designer. I love the ease of being able to add to, update in minimal time. The builder is truly user friendly.
Hey Sheryl,
Thank you for your review!
DJ
Customer Advocate at HostGator
It's been a wonderful one and the experience has been wonderful
Hey Kehinde,
Thank you for your review!
DJ
Customer Advocate at HostGator
Is complicate, but resolved! Please don't make it more difficult than what can be!
Hey Zohreh,
We definitely won't! Thank you for your review!
DJ
Customer Advocate at HostGator
Answer: SITEGROUND FIXED IN HOURS WHAT HOSTGATOR DID NOT OR COULD NOT FIX IN 9 DAYS
Answer: The chat will get you to someone but they will never know what to do to help you. Courteous but useless.
Answer: Hi Bill, We are most definitely a legit company. We've been in the web hosting business since 2002. We've recently been rated in #2 in the top 10 web hosting companies but The Top 10. https://web-hosting.thetop10sites.com/ You can also see our current web hosting offerings here: https://www.hostgator.com/ Please let us know if you have any other questions. Thanks! Erinn Reputation Manager for HostGator
Hey Sumith,
Thank you for your awesome review!
DJ
Customer Advocate at HostGator