HostGatorReviews 13,393

I made a request to change the billing term for my Weebly add-on from monthly to the more cost-effective annual term. Hostgator was unable to complete this simple request without cancelling my current add-on and losing my website data, thereby completely disrupting the functioning of my websites. In order for them to proceed, they told me that they'd have to cancel my current add-on and re-add the new add-on with annual term.

When I asked if I could simply switch to annual upon the completion of my monthly term, I was told that Hostgator does not have an option to only change the term from monthly to annually. Yet on its website, Weebly states explicitly that it allows customers to make precisely these sorts of changes to their accounts with no hassle.

I have not had a single problem with Hostgator so far, which is a big compliment considering that I always had problems with other companies before moving to Hostgator. One thing I can complain about is the bandwidth, I get limited bandwidth from Hostgator whereas prior to moving to Hostgator; my hosting company gave me unlimited bandwidth.

The price to start is reasonable, my site loads quickly and has been up basically always, and most of the processes are seamless. I'm not looking forward to a price hike at renewal, however (we'll see), and the portal could be better organized/more user-friendly.

Easy to set up, I've used Hostgator in the past so was familiar with the process. When i. Doubt, follow the directions in the helpful email, or reach out to tech support on chat or phone.

The customer service experience is gradually improving

Our representative is very helpful in her monthly update calls.

Easy to build a website or sites with Hostgator products.

No problems, Everything has been smooth we have not had any issues

Good company to deal with and easy hosting. It was relatively easy to do and once it worked I have not had to do much to maintain.

It's all good. I haven't had any problems with your service.

My experience with HostGator services is very satisfactory. The hosting service is very stable and the CPanel configuration quite easy to use. 100% recommended

I was told the problem was due to unanticipated maintenance on one of your mail servers. I would have expected that to have been communicated to your front-line support staff who could have told me immediately it was not a problem I could solve. However I still had to go through too many questions about my problem and set up before the agent eventually told me the likely cause. I was also told the expected wait time was 1-2 hours before service would be resumed. It was much longer than that. I gave up checking if the problem was fixed until the following day.

I have experienced very good customer service that is dedicated to providing its customers with resolutions. This domain provider works great for web professionals, but anyone of any knowledge level can use the service because of the customer service.

Even utilizing YouTube tutorials building a site isn't very user friendly. Primary reason I used HostGator is to build my own site and not have to pay others. Email isn't very reliable. I'm always having to re-login to send or read emails due to error codes. I've also lost content that was published. Example, where I went back months later and a page was missing. Yes the price was reasonable, but outside of saying I have a website. There's been no benefit of the website outside of personal email as a resource.

I am able to get help quickly and the agent will walk me through what to do or send instructions. I have not had any bad experiences with HostGator.

+ unlimited is great
- problems with email in spam lists

Buena atención aunque cuando se abre un ticket es un poco lenta la respuesta

Always on point and there when I need help. Thank you so much

My only concern is that website was put off often. It is getting fixed after contacting customer support but this time it took too long