From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
Seamless = sorry, do not have time to complete this survey. Happy with service.
Ca va bien. On maintien notre site à jour pour la réception de nos courriels mais sans plus. Nous n'avons pas grands besoins de services web pour notre corporation, juste les courriels.
Very user friendly control panel and lots of excellent addons to the basic hosting service available.
Hey Matha,
Thank you for your review!
DJ
Customer Advocate at HostGator
Great to have a chat support big help for not proficient english clients. Please take a look on your platform to the Live Chat I think that was broken I been connecting multiple times to seek some help but the chat were not updating sometimes until client us to disconnect the chat and start another one. Please get that fix for your valuable clients
Hey Bob,
Thank you for your feedback. We greatly appreciate it.
DJ
Customer Advocate at HostGator
The hosting is fast and reliable. Uptime is great, bandwidth never gets exceeded.
Hey Guy,
That is great. Thank you for your review!
DJ
Customer Advocate at HostGator
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Hey Daniela,
Thank you for your review!
DJ
Customer Advocate at HostGator
Excellent experience with no problems overall.
So I am satisfied
Hey Emmanouil,
We appreciate the kind words but we are curious as to the low rating. We reached out via message.
DJ
Customer Advocate at HostGator
As usual always perfect, most times just for advice
Hey Wayne,
That's great! Thank you for your review!
DJ
Customer Advocate at HostGator
Really easy to use and very reasonably priced so I am happy with it
Hey Giulia,
We're happy that you're happy! Thank you for your review!
DJ
Customer Advocate at HostGator
Fully satisfied with solving the problem. Everything went normally and efficiently as always.
Hey Buta,
That is great! We love fully satisfied customers!
DJ
Customer Advocate at HostGator
It was well handled and issue was addressed. Well done
Hey Sam,
Thank you for your review!
DJ
Customer Advocate at HostGator
I am quite satisfied with overall service with Hostgator, great customer service, fixing problems, billing...
Hey Iva,
We are always happy to help. Thank you for your review!
DJ
Customer Advocate at HostGator
Its ok, but is a little bit difficult to navigate and find some key functions like email manager and DNS config.
Hey Iku,
Thank you for your review!
DJ
Customer Advocate at HostGator
Cost effective, managed to resolve my problem. Thank you
Hey Abby,
You are most welcome. Thank you for your review!
DJ
Customer Advocate at HostGator
Hmm, well, English is not my native language, it't but difficult to describe. Overall im satisfied, thx
Hey Chao-Wei,
Thank you for your review!
DJ
Customer Advocate at HostGator
It's great! It's easy to navigate and very intuitive. I had a great experience using Hostgator and will use it continuously.
Hey Yaheng,
That is awesome. Thank you for your review!
DJ
Customer Advocate at HostGator
It's fine with me, it does the purpose so I don't have any complaints
Hey Andres,
Thank you for your review!
DJ
Customer Advocate at HostGator
Good experience & good service provided for all year round.
Hey Vrishal,
Thank you for your review!
DJ
Customer Advocate at HostGator
It was so so.
The sites were blocked and we were asked to remove files accusing us of using the hosting account for backup, which was not the case
Hey Habeeb,
Thank you for your feedback!
DJ
Customer Advocate at HostGator
Excellent thus far. Significantly better than my previous experiences.
Hey Sean,
That is so good to hear. Thank you for your review.
DJ
Customer Advocate at HostGator
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Susan,
Thank you for letting us know!
DJ
Customer Advocate at HostGator