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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.


hostgator.com
Founded in 2002
Houston, Texas, United States
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HostGator Reviews Summary

Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.

This summary is generated by AI, based on text from customer reviews

value
89
shipping
38
returns
51
This company does not typically respond to reviews
California
1 review
0 helpful votes
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In Over My Head
May 9, 2022

All the Host Gator associates were very courteous on the phone & tried very hard to help me. Much of the problem was with me: I do not speak "computer-ese" so had no idea what they were talking about. In addition, many of the associates have accents which were hard for me to understand. (I mean no disrespect to them. I honor them for speaking more than one language. The difficulty is entirely with me who doesn't know what the terms mean.)

Date of experience: May 9, 2022
Reputation T. HostGator Rep
over a year old

Hey Kathleen,

We are so happy we could get you taking care of. Thank you for your review!

DJ
Customer Advocate at HostGator

BO
1 review
0 helpful votes
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Ive tried to fix the delay in my website, single website, but I dont know what was the problem because the hosting in not working well with my project. I have sent a lot of emails but I have the same answer... check your website and my website is working really well in other hostings.

Date of experience: May 9, 2022
Reputation T. HostGator Rep
over a year old

Hey Diego,

We would love to get this fixed for you. We have asked an Escalations Manager to reach out and assist.

DJ
Customer Advocate at HostGator

Colombia
1 review
0 helpful votes
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Very good.
May 9, 2022

I like a service in spanish. I know it is difficult. But i think it is a good idea.

Date of experience: May 9, 2022
Reputation T. HostGator Rep
over a year old

Hey Luis,

Thank you for your feedback.

DJ
Customer Advocate at HostGator

New York
1 review
0 helpful votes
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Good customer Service
May 9, 2022

It was a little difficult at first but customer service was great

Date of experience: May 9, 2022
Reputation T. HostGator Rep
over a year old

Hey Sherian,

Thank you for your review!

DJ
Customer Advocate at HostGator

Cameroon
1 review
0 helpful votes
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Performance of HostGator
May 9, 2022

I am happy with my website performance from HostGator. Interface very easy to navigate and operate, and timely notifications always received from the company.

Date of experience: May 9, 2022
Reputation T. HostGator Rep
over a year old

Hey Tubua,

We're happy because that you're happy! Thank you for your review!

DJ
Customer Advocate at HostGator

Peru
1 review
0 helpful votes
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Terapia Holística
May 8, 2022

Como sitio web estamos muy satisfechos con el servicio de HostGator, recomendamos 100 % profesionales, responsables, buen soporte y excente chat.

Date of experience: May 8, 2022
Reputation T. HostGator Rep
over a year old

Hey Americo,

Thank you for your review!

DJ
Customer Advocate at HostGator

Zimbabwe
1 review
0 helpful votes
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Use hostagtor for my website
May 8, 2022

Everything is stream less and you get instant customer service

Date of experience: May 8, 2022
Reputation T. HostGator Rep
over a year old

Hey Orap,

Thank you for your kind review!

DJ
Customer Advocate at HostGator

Australia
1 review
0 helpful votes
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Need to improve the customer service. Proper communication and friendly service is super important.

Date of experience: May 8, 2022
Reputation T. HostGator Rep
over a year old

Hey Russel,

Thank you for your feedback. We appreciate it.

DJ
Customer Advocate at HostGator

Texas
1 review
0 helpful votes
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Server migration a success
May 8, 2022

This was a server migration from one VPS to another, fragile, complex and fraught with problems. After one week the migration was a total success. This is great in anyones book.

Date of experience: May 8, 2022
Reputation T. HostGator Rep
over a year old

Hey Lisa,

That is so great to hear! Thank you for your review!

DJ
Customer Advocate at HostGator

Georgia
1 review
0 helpful votes
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Hostgator has served me well 100% greatly! I love I haven't gotten a lot of downtime, and I like how it works out great whenever I'm working on a new post. WHICH I RECOMMEND HOSTGATOR FOR HOSTING!

Date of experience: May 8, 2022
Reputation T. HostGator Rep
over a year old

Hey Luke,

We are so happy you recommend us. Thank you for your review!

DJ
Customer Advocate at HostGator

California
1 review
0 helpful votes
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Simple Machines Forum was not working, page was coming up blank; seems database was not connecting. I think SMF version was changed from 2. 0. 6 to 2. 0. 19 by Hostgator "admin" that support representative was consulting with. Still cannot find where the database is stored. Changes that Hostgator Admin makes, could be listed so that we know what to look for in the future, as this was the second time the forum disappeared.

Date of experience: May 8, 2022
Reputation T. HostGator Rep
over a year old

Hey Sbau,

Thank you for your feedback. We definitely appreciate it.

DJ
Customer Advocate at HostGator

Pakistan
1 review
0 helpful votes
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Excellent service
May 8, 2022

This is my first experience with HostGator. I found it very helpful and purely professional for all type of developers.

Date of experience: May 8, 2022
Reputation T. HostGator Rep
over a year old

Hey Shahid,

Thank you for your review!

DJ
Customer Advocate at HostGator

Texas
1 review
0 helpful votes
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Service is always good
May 8, 2022

Usually support is pretty knowledgeable or at least willing to keep after it until they solve the issue

Date of experience: May 8, 2022
Saudi Arabia
1 review
0 helpful votes
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Love it
May 8, 2022

We are having a wonderful experience with HostGator

Date of experience: May 8, 2022
Reputation T. HostGator Rep
over a year old

Hey Yusra,

That is so good to hear! Thank you for your review!

DJ
Customer Advocate at HostGator

Australia
1 review
0 helpful votes
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Phocused
May 7, 2022

My experience has mostly been very good. I have asked for and received help when needed

Date of experience: May 7, 2022
Reputation T. HostGator Rep
over a year old

Hey Kim,

We will always be here when you need us most. Thank you for your review!

DJ
Customer Advocate at HostGator

Florida
1 review
0 helpful votes
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Automatic updates caused HOA site to error-out on forum. Hostgator support was quick to isolate problem, resolve issue, and reset as needed.

Date of experience: May 7, 2022
Reputation T. HostGator Rep
over a year old

Hey Drew,

We are so happy we could fix this for you. Thank you for your review!

DJ
Customer Advocate at HostGator

Egypt
1 review
0 helpful votes
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Good
May 7, 2022

Very good experience thank you for all services you provide

Date of experience: May 7, 2022
Reputation T. HostGator Rep
over a year old

Hey Ahmed,

We are so happy we can provide you such great service. Thank YOU for your review!

DJ
Customer Advocate at HostGator

Arizona
1 review
0 helpful votes
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Only using it for email
May 6, 2022

Email works great when it does.
Tech support mostly helpful when it doesn't.

Date of experience: May 6, 2022
Reputation T. HostGator Rep
over a year old

Hey Christina,

Thank you for your review!

DJ
Customer Advocate at HostGator

Mexico
1 review
0 helpful votes
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Great service, congratulations
May 6, 2022

Good service, easy to use, y have a
Suggestion, link between the platforms of Mexico and the United States

Date of experience: May 6, 2022
Reputation T. HostGator Rep
over a year old

Hello,

Thank you for the awesome review!

Marissa
Customer Advocate at HostGator

Australia
1 review
0 helpful votes
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Great
May 6, 2022

Good service at a nice price. Why would you want to go anywhere else?

Date of experience: May 6, 2022
Reputation T. HostGator Rep
over a year old

Hi Aldo,

Thank you for being apart of the HostGator community!

Marissa
Customer Advocate at HostGator