From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
As expected. Will continue to do business with HostGator.
Excelente servicio de hosting, tengo varios años usándolo y nunca he tenido problemas
Hola Luis,
¡Gracias por tu reseña!
DJ
Defensor del cliente en HostGator
Hey Luis,
Thank you for you review!
DJ
Customer Advocate at HostGator
The best experience, I sleep peacefully, because I know that I am in the best hands, they always attend me with a fine attention and are very kind, professional and efficient in what they do... I do not change it for anyone, I have been with hostgator for 10 years and I am happy...
Hey Yolanda,
That is awesome. Thank you for your great review!
DJ
Customer Advocate at HostGator
Uptime always, very good experience and very well speed. Thank you.!
Hey Pablo,
You are most welcome. Thank YOU for your kind review!
DJ
Customer Advocate at HostGator
I have always had very good service from HG! Highly recommended!
Hey Derek,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Using hostgator was indeed a smooth experience and I got what I wanted.
Hey Patrick,
That is great! Thank you for your kind review!
DJ
Customer Advocate at HostGator
Everything went as expected and it was a smooth process.
Hey Ken,
That is so good to hear! Thank you for your review.
DJ
Customer Advocate at HostGator
I don't understand why I am getting this survey... did my hosting period end?
Hey Michele,
We are so happy to hear you are pleased. Thank you for your review!
DJ
Customer Advocate at HostGator
Great Services, i've been using such services for almost 4 years, and i'm very happy,
Hey Ihab,
We're happy that you're happy! Thank you for your review!
DJ
Customer Advocate at HostGator
They have the best and fastest way to assist customers.
I've had a few issues with emails, but they solved automatically within a few hours.
Hey Alejandro,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
You guys have been doing alright. But you need to make your site and products user-user-freindly
Hey Emmanuel,
Thank you for your feedback. We greatly appreciate it.
DJ
Customer Advocate at HostGator
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Hey Esteban,
Thank you for your feedback.
DJ
Customer Advocate at HostGator
Hostgator is a platform that allows anyone to truly become a webmaster
Hey Shahied,
Thank you for your kind review. We greatly appreciate it!
DJ
Customer Advocate at HostGator
Hostgator has been a great for my small business. Very easy to use and if I ever have any questions, their customer support is very quick to help. Definitely recommend!
Hey Traci,
That is so great to hear! Thank you so much for your awesome review!
DJ
Customer Advocate at HostGator
The best thing HostGator has is live chat and phone support. Everyone there is responsive and never leaves you without help. So far, for 10 years, they have always managed to solve a problem and help effectively.
Hey Toncho,
That is so good to hear! Thank you for your awesome review!
DJ
Customer Advocate at HostGator
Todo muy bien, el servicio el soporte todo en general bien
Hola Óscar,
¡Gracias por tu reseña!
DJ
Defensor del cliente en HostGator
Hey Oscar,
Thank you for you review!
DJ
Customer Advocate at HostGator
You pay third parties to do the job therefore Noone really cares. Half of them even speak understandable English
Hey Santiago,
We most certainly do care and we want to fix your issue ASAP. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
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Hola Héctor,
¡Gracias por tu reseña!
DJ
Defensor del cliente en HostGator
Hey Hector,
Thank you for you review!
DJ
Customer Advocate at HostGator
I always find the support team very helpful. They always offer timely solution and resolve promptly which I like most. Support does counsel in value added features to run my business. As an industry expert, it hells us a lot who are just new in content writing. It would be good if they could build product like AI tools on business and automation.
Hey Fanaullah,
Thank you for your awesome review about our support team.
DJ
Customer Advocate at HostGator
Good service, price and support, but some times You have a big problems with email services.
Hey Ana,
Thank you for your feedback. We greatly appreciate it.
DJ
Customer Advocate at HostGator
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey there,
Thank you for your review!
DJ
Customer Advocate at HostGator