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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.


hostgator.com
Founded in 2002
Houston, Texas, United States
How would you rate HostGator?
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HostGator Reviews Summary

Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.

This summary is generated by AI, based on text from customer reviews

value
89
shipping
38
returns
51
This company does not typically respond to reviews
Texas
1 review
0 helpful votes
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I found that I needed some adjustments to my account and they were taken care of.

Date of experience: May 29, 2022
Reputation T. HostGator Rep
over a year old

Hey Eddie,

That is how we roll. Resolution is our middle name! Thank you for your review!

DJ
Customer Advocate at HostGator

Pakistan
1 review
0 helpful votes
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It is a wonderful experience, would refer to my friends

Date of experience: May 28, 2022
Reputation T. HostGator Rep
over a year old

Hey Syed,

That is so good to hear! Thank you for your kind review!

DJ
Customer Advocate at HostGator

Mississippi
0 reviews
0 helpful votes
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We've had some of the worst technical support experiences ever, the Host Gator people do not have direct access to the tools they have on site, the web site builder does not work with e-commerce, horrible experience costing us money for customers unable to buy from the site and being charged for the e-commerce package even though it does not work, do not recommend this to any small business owners

Date of experience: May 27, 2022
Reputation T. HostGator Rep
over a year old

Hey Oscar,

We will get you some great technical support. We have asked for additional information so we can better assist.

DJ
Customer Advocate at HostGator

Iraq
1 review
0 helpful votes
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Since 5 years I tried to start my own website, I searched many hosting companies, tried some and failed to continue, till my fried referred me to HostGator, I purchased a plan, start my website, in fact it is the best hosting company, wondaful services, excellent support services, despite I have no sufficient experience in website, but, through the support team my experience so much developed, Thanks a lot to HostGator

Date of experience: May 21, 2022
Reputation T. HostGator Rep
over a year old

Hey Svitlana,

Thank you for this awesome review. We really appreciate it!

DJ
Customer Advocate at HostGator

Texas
1 review
0 helpful votes
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Difficult to get through but easy to learn. Great site!

Date of experience: May 20, 2022
Reputation T. HostGator Rep
over a year old

Hey Jacqueline,

Thank you so much for your feedback!

DJ
Customer Advocate at HostGator

Texas
1 review
0 helpful votes
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The only place I use faithfully, price plan and great support.

Date of experience: May 19, 2022
Reputation T. HostGator Rep
over a year old

Hey Cameron,

Thank you for choosing HostGator! We just love having you as part of our family!

DJ
Customer Advocate at HostGator

Philippines
1 review
0 helpful votes
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Reliable hosting service
May 18, 2022

Satisfied customer for your web hosting services..

Date of experience: May 18, 2022
Reputation T. HostGator Rep
over a year old

Hey Carlwin,

Thank you for your kind review!

DJ
Customer Advocate at HostGator

Georgia
1 review
0 helpful votes
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Easy to work with!
May 17, 2022

Easy to work with! Very pleased with results. Looking forward to more months of posting with them.

Date of experience: May 17, 2022
Reputation T. HostGator Rep
over a year old

Hey David,

That is so great to hear! Thank you for your review!

DJ
Customer Advocate at HostGator

Argentina
1 review
0 helpful votes
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Buenas espectativas
May 17, 2022

Contrate el sitio por network, estoy haciendo markting digital con ellos y esta buenisimo la pagina hostgator. La verdad a la hora de cconfigurar mi sitio es super facil

Date of experience: May 17, 2022
Reputation T. HostGator Rep
over a year old

Hola Aldana,

¡Gracias por tu reseña!

DJ
Defensor del cliente en HostGator

Hey Aldana,

Thank you for you review!

DJ
Customer Advocate at HostGator

Wisconsin
1 review
0 helpful votes
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We were dissatisfied with our previous hosting service, but feared that some other service could be worse. We finally geared up to make the change and your team brought over the entire site completely intact. Now that we're with you our site is faster and we have a sense that our needs will be met quickly and professionally.

Date of experience: May 16, 2022
Reputation T. HostGator Rep
over a year old

Hey Dean,

That is so good to hear. Thank you for your awesome review!

DJ
Customer Advocate at HostGator

Cyprus
1 review
0 helpful votes
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Hostagor support
May 15, 2022

Hostgator support quickly understands the issue I am facing and don't beat around the bush, they have always quickly resolved my issue.

Date of experience: May 15, 2022
Reputation T. HostGator Rep
over a year old

Hey Christopher,

That is so good to hear. Thank you for your review!

DJ
Customer Advocate at HostGator

India
1 review
0 helpful votes
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It is not immediately visible when we deliver on the server. Server is not perfect.

Date of experience: May 15, 2022
Reputation T. HostGator Rep
over a year old

Hey Mr. T,

We would love to help. We have asked an Escalations Manager to reach out and assist.

DJ
Customer Advocate at HostGator

Switzerland
1 review
0 helpful votes
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Ok
May 15, 2022

Ok ok Ok ok Ok ok Ok ok Ok ok Ok ok ok ok ok ok ok

Date of experience: May 15, 2022
Reputation T. HostGator Rep
over a year old

Hey Nikolla,

Thank you for your review!

DJ
Customer Advocate at HostGator

DO
1 review
0 helpful votes
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Hosgator service
June 12, 2022

It's a 4 to 5 star reallt but I am rating your service with just a 3 star because of the monthly plan charge. It is too expensive in comparison with your own current monthly fees and competition.

Date of experience: May 13, 2022
Reputation T. HostGator Rep
over a year old

Hey Jose,

Thank you for your feedback!

DJ
Customer Advocate at HostGator

Massachusetts
1 review
0 helpful votes
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June 12, 2022

I am really not sure what you're referring to here.

Date of experience: May 13, 2022
Reputation T. HostGator Rep
over a year old

Hey Pegi,

Thank you for your review!

DJ
Customer Advocate at HostGator

Spain
1 review
0 helpful votes
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Great.
May 13, 2022

An useful and calm experience. Great communication skills.

Date of experience: May 13, 2022
Reputation T. HostGator Rep
over a year old

Hey Felix,

Thank you for your review!

DJ
Customer Advocate at HostGator

Georgia
1 review
0 helpful votes
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Absolutely Great
May 12, 2022

My experience with HostGator has been great. I don't know the last service that has been so hands-off. Service has been so smooth it is hard to imagine. If I have had to contact Customer Support, it was handled professionally and completely.

Date of experience: May 12, 2022
Reputation T. HostGator Rep
over a year old

Hey John,

This is an awesome review! Thank you for you review!

DJ
Customer Advocate at HostGator

Honduras
1 review
0 helpful votes
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Dominio y correos
May 12, 2022

La configuración del dominio y los correos es lo mejor.

Date of experience: May 12, 2022
Reputation T. HostGator Rep
over a year old

Hola Gerson,

¡Gracias por tu reseña!

DJ
Defensor del cliente en HostGator

Hey Gerson,

Thank you for you review!

DJ
Customer Advocate at HostGator

Oregon
1 review
0 helpful votes
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Good hosting
May 12, 2022

Overall fairly easy experience if your tech savvy. If not it's still not too bad.

Date of experience: May 12, 2022
Reputation T. HostGator Rep
over a year old

Hey Josh,

That is good to hear! Thank you for your review!

DJ
Customer Advocate at HostGator

Minnesota
1 review
0 helpful votes
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Great as always
May 12, 2022

Hostgator staff always help me when ever I have a problem. Been with Hostgator over one year now and they always have been there to help my business run totally smooth.

Date of experience: May 12, 2022
Reputation T. HostGator Rep
over a year old

Hey Michael,

Thank you for your review!

DJ
Customer Advocate at HostGator