HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
It is a wonderful experience, would refer to my friends
Hey Syed,
That is so good to hear! Thank you for your kind review!
DJ
Customer Advocate at HostGator
We've had some of the worst technical support experiences ever, the Host Gator people do not have direct access to the tools they have on site, the web site builder does not work with e-commerce, horrible experience costing us money for customers unable to buy from the site and being charged for the e-commerce package even though it does not work, do not recommend this to any small business owners
Hey Oscar,
We will get you some great technical support. We have asked for additional information so we can better assist.
DJ
Customer Advocate at HostGator
Since 5 years I tried to start my own website, I searched many hosting companies, tried some and failed to continue, till my fried referred me to HostGator, I purchased a plan, start my website, in fact it is the best hosting company, wondaful services, excellent support services, despite I have no sufficient experience in website, but, through the support team my experience so much developed, Thanks a lot to HostGator
Hey Svitlana,
Thank you for this awesome review. We really appreciate it!
DJ
Customer Advocate at HostGator
Difficult to get through but easy to learn. Great site!
Hey Jacqueline,
Thank you so much for your feedback!
DJ
Customer Advocate at HostGator
The only place I use faithfully, price plan and great support.
Hey Cameron,
Thank you for choosing HostGator! We just love having you as part of our family!
DJ
Customer Advocate at HostGator
Satisfied customer for your web hosting services..
Hey Carlwin,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Easy to work with! Very pleased with results. Looking forward to more months of posting with them.
Hey David,
That is so great to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Contrate el sitio por network, estoy haciendo markting digital con ellos y esta buenisimo la pagina hostgator. La verdad a la hora de cconfigurar mi sitio es super facil
Hola Aldana,
¡Gracias por tu reseña!
DJ
Defensor del cliente en HostGator
Hey Aldana,
Thank you for you review!
DJ
Customer Advocate at HostGator
We were dissatisfied with our previous hosting service, but feared that some other service could be worse. We finally geared up to make the change and your team brought over the entire site completely intact. Now that we're with you our site is faster and we have a sense that our needs will be met quickly and professionally.
Hey Dean,
That is so good to hear. Thank you for your awesome review!
DJ
Customer Advocate at HostGator
Hostgator support quickly understands the issue I am facing and don't beat around the bush, they have always quickly resolved my issue.
Hey Christopher,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
It is not immediately visible when we deliver on the server. Server is not perfect.
Hey Mr. T,
We would love to help. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Ok ok Ok ok Ok ok Ok ok Ok ok Ok ok ok ok ok ok ok
Hey Nikolla,
Thank you for your review!
DJ
Customer Advocate at HostGator
It's a 4 to 5 star reallt but I am rating your service with just a 3 star because of the monthly plan charge. It is too expensive in comparison with your own current monthly fees and competition.
Hey Jose,
Thank you for your feedback!
DJ
Customer Advocate at HostGator
I am really not sure what you're referring to here.
Hey Pegi,
Thank you for your review!
DJ
Customer Advocate at HostGator
An useful and calm experience. Great communication skills.
Hey Felix,
Thank you for your review!
DJ
Customer Advocate at HostGator
My experience with HostGator has been great. I don't know the last service that has been so hands-off. Service has been so smooth it is hard to imagine. If I have had to contact Customer Support, it was handled professionally and completely.
Hey John,
This is an awesome review! Thank you for you review!
DJ
Customer Advocate at HostGator
La configuración del dominio y los correos es lo mejor.
Hola Gerson,
¡Gracias por tu reseña!
DJ
Defensor del cliente en HostGator
Hey Gerson,
Thank you for you review!
DJ
Customer Advocate at HostGator
Overall fairly easy experience if your tech savvy. If not it's still not too bad.
Hey Josh,
That is good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Hostgator staff always help me when ever I have a problem. Been with Hostgator over one year now and they always have been there to help my business run totally smooth.
Hey Michael,
Thank you for your review!
DJ
Customer Advocate at HostGator
Answer: SITEGROUND FIXED IN HOURS WHAT HOSTGATOR DID NOT OR COULD NOT FIX IN 9 DAYS
Answer: The chat will get you to someone but they will never know what to do to help you. Courteous but useless.
Answer: Hi Bill, We are most definitely a legit company. We've been in the web hosting business since 2002. We've recently been rated in #2 in the top 10 web hosting companies but The Top 10. https://web-hosting.thetop10sites.com/ You can also see our current web hosting offerings here: https://www.hostgator.com/ Please let us know if you have any other questions. Thanks! Erinn Reputation Manager for HostGator
Hey Eddie,
That is how we roll. Resolution is our middle name! Thank you for your review!
DJ
Customer Advocate at HostGator