From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
لقد كانت تجربة جميلة و سهلة و سلسة معكم و شكرا لسرعة ردكم على اي خلل يحصل في حسابي هذه النقطة جدا مهمة و جدا قيمة بالنسبة لي
So far, I did not have whole lot of time to develop my site.
Hey Dipankar,
Thank you for your kind review! If you need any help feel free to reach out!
DJ
Customer Advocate at HostGator
1000% GREAT! :). No problems with adding my new site.
Hey Myles,
This is so awesome to hear! Thank you for your lovely review!
DJ
Customer Advocate at HostGator
Previous customer. Made sense to continue.
Hey Nicholas,
Welcome back! We are happy to have you!
DJ
Customer Advocate at HostGator
Great customer service. Your rep listened to very carefully, assed my challenge and knew exactly what to do to correct it to get my site up and running all within 10-15 mins. The rep was extremely pleasant to work with.
Hey Alberto,
Thank you for your lovely review. We greatly appreciate it.
DJ
Customer Advocate at HostGator
All good, sites are live. No issues that I've experienced.
Hey Renata,
Thank you for your lovely reiew!
DJ
Customer Advocate at HostGator
Good customer service very helpful always available easy to get a hold of no bots thank God! Real people at the other end.
Hey Charlie,
Thank you for the lovely review!
DJ
Customer Advocate at HostGator
There were issues with the hosting that should have been resolved earlier. There seemed to be a disconnect with the team tasked with building and launching my site. I wish I could have launched sooner than it did. Overall the communication back to me when I asked questions was good.
Hey David,
Thank you for your feedback!
DJ
Customer Advocate at HostGator
Weebly sucks, but hostgator has been great. If a little slow
Hey Ann,
Thank you for your review!
DJ
Customer Advocate at HostGator
...
Hey Brandon,
Thank you for your review!
DJ
Customer Advocate at HostGator
All-in-one functionality, cost, and good reputation.
Hey George,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Took over 3 days to get my site and email back up and running
Hey Ian,
Sometimes our ticket queue gets backed up and it can take a little time for our agents to get to them but we want to thank you for our patience as we work your tickets.
DJ
Customer Advocate at HostGator
I only like the fact that the customer support is readily available to attend to you, but when it comes to resolving the actual problem, nothing happens. This has happened twice, and still, my site isn't resolved.
Hey Rwothmio,
Thank you for your feedback! We definitely want to reach out and help! We have asked for an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Great experience great so amazing website to sell my products and promote my website and blog for everyone.
Hey Latoya,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
All of the photos load so slow. There's a lot of lag on our website that is unacceptable. May be canceling to go with a different host
Hey Jesse,
We would love to get this looked at. We have asked an Escalations Manager to reach out!
DJ
Customer Advocate at HostGator
Migrating my account and marinating the content i previously created has been a nightmare & Now I can't access my Cpanel.
Hey Christopher,
We will get you that access! We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
HostGator was a great hosting company. They may still be good for shared hosting and standard (easy) support problems. But when you get into the dedicated server area be ready for Mr. Toads Wild Ride. Support totally sucks, Phone support is ignorant, lies and you have no choice but to wait on hold an hour or so for a supervisor. Now the fun part. The supervisors can not talk to the dedicated admins. All they can do is submit a support ticket and escalate it. Now you have to just wait and hope for the best. The lack of communication is astonishing and the problem is normally you, not the server even though you may have the same problems going on for months. Even after many support tickets all showing the same problems. It's gotten so bad I got a new dedicated server to migrate everything over to so I can scrap the old one. Sill waiting for it to be setup even though it was supposed to be done by now. But at least my other server has been up now without any problems for 4 hours so far. Really hoping to get everything migrated over before it does down again but not holding my breath.
Hey James,
Wow, this is not good. We want to talk to you and figure out what went wrong. We have asked for more information so we can better assist.
DJ
Customer Advocate at HostGator
Simple and easy to use with good pricing interface is friendly and the features are good
Hey My,
Thank you for your review!
DJ
Customer Advocate at HostGator
Called to get my security certs activated. Got a real and knowledgeable person at tech support, and they handled the issue while I was on the phone call. Customer service is the product. Nice job!
Hey Vincent,
Thank you for your awesome review on our customer service!
DJ
Customer Advocate at HostGator
Everything that I expected and more! All the tools are still the same and great. I have always loved your services.
Hey Nicholas,
Thank you for your review!
DJ
Customer Advocate at HostGator
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Alaa,
Thank you for your review!
DJ
Customer Advocate at HostGator