My flight is through frontier they want u to pay extra for everything, 1st time using hopper I'll use flighthub from here on out plus hopper charged me a whole extra 30$ just for booking this is just a scam all the way around I would have came out cheaper going straight through there website without hopper... Run don't book.!
I had an issue with my car rental after a long day of travel. Fox car rental will not let me rent a car with a debit card, I was given no notice of this and had no way to rent another card. I reached out to Hopper, hoping I could get a refund because Fox would not handle it.
The associates at hopper reached back out on minutes and resolved my issue within 15 minutes. I will always rent through hopper now. Thank you all for your help and support after a rough day!
Get this app! Does all it claims and then some. Has been very accurate with price predictions-"hold" or "book now" has never let me down. Easy to book flights right from the app! Save time, $$ and stress booking flights!
Great app. I love the clean, friendly interface and how easy it is to get the information I want. I often use it in conjunction with other travel planning tools, but it's my number one stop for watching flight prices.
Super easy to use and navigate, this app has helped me get cheap flights for over three years. I love that it notifies me of low fares and I always feel less stressed because I can count on their predictions.
usually very helpful, but the app doesn't even open anymore. i'd like to think it's because of the high volume they're receiving since flights are dirt cheap at the moment due to the virus, but doubtful. also terrible customer service, you'll go on a wild goose chase trying to get a hold of somebody so MAKE SURE you check over every detail of your flight before you give them a dime because once it's in, it's in.
My flight was cancelled by virgin Atlantic back in June. Costing a few thousand pounds. Still no sign of a refund from hopper. I have waited for ages on several occasions on their chat facility but noone picks up. I am over 60 and terrible with this kind of thing but am so upset that I can't speak to someone and am frightened that I have lost my money. I feel ripped off and desperately need help.
The best way to use this app is for the pricing notifications. But it often triggers errors when opening notifications. Most recently, I attempted to purchase a flight, received an error, got funds drawn from my account and don't have an option an all to speak to someone from hopper to clarify the error. It's pints me towards an article that says it's "likely" due to the airline not having a seat available and *shrug* you should get your money back soon. It's an absolutely garbage customer experience and I will never use this again.
They don't have any straight contact number. Always you have to email and wait day or 2 till they reply. Always asked to pay for vip support which is useless as well. I booked to Delhi and they change my flight just 24 hours before departure time and I did not accept changes and they said it's beyond their hands. Then why you are there? Guys don't book through this app it's totally scam.
All communication is via email and makes it difficult to resolve any issues that arise. I rented a car with Hopper and got their insurance that was provided. The car rental company (NU American car rental) were telling me: the insurance I got through Hopper was not valid and would have to buy their insurance. Adding, they would not release the vehicle unless I bought their insurance (600.00 USD). This was on top of a refundable deposit. When I tried contacting Hopper via Hopper app. I received a message from Hopper via email letting me know how important this was and would take up to 6 hours to get back to me. There is no way of contacting a real person. Sad to say I Hopped my way to the hotel waiting for Hopper to get back to me (insert sarcasm). After 9 days my issue was finally resolved. Would not recommend using this application.
Thanks for leaving a review! We're very sorry to hear that you have had a difficult time getting in touch with our Support Team. We see that our team has worked on your request. If you have any further questions or would want to share any other information with us, please do not hesitate to reply to your email support ticket. Thank you!
Did a price freeze for my flight... got ready to use it my deposit was not applied at checkout... used the buy now pay later they took the money didn't book the flight. Freeze window expired no flight and no customer service! NEVER AGAIN!
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I booked with the app and later found out that they don't return your money on price freeze they put as carrot cash and only have one month to use it or you lose it. And the price you see is not what u pay be careful check the price details I booked directly thru hotel found out it was 80$ cheaper then hopper i will not recommend this website to anyone good for people who say that this app saved them the money. Now iam obligated to book hotel before 1 month or i will lose my money.no contact or human you will be stuck. No chat or email for customer service.so careful 2 different prices taxes and fees is doubled
Thank you for your submitting your review, Barinder. Please accept our most sincere apologies for your disappointing and troubling experience. Please send us a DM via Twitter@HopperSupport to assist us in examining your concern further.
3 stars because while the app itself is convenient and helpful, their staff is far from it. I've been waiting several days for two different conversations with their support with no reply. One staff member even said I'd be emailed. I have yet to receive said email. I'm not sure what their staff is doing but it's certainly not helping their customers. Awful service. App: 5/5 Support: 0/5
Someone got my resume online and contacted me for a job. He said he is Human Resources. He hired me via WhatsApp text. He asked for my name address and age. He told me he's sending me a check for $ 4,000 to buy equipment. This is a scam and I confirmed that when I heard his accent. Sad. People just never stop. These people are out of the country preying on us and stealing our money. They have no hearts or conscious and I pray for their souls. Here I am a survivor of this pandemic, ready to go back to work in an honest, healthy, happy and safe environment. This is a sad and bad world with bad people. Don't worry I'm not stupid enough to cash the fake check. I'll send it to my cousin who is FBI
I have used this app 4 times almost every time there has been a complication where you can't reach customer service. I'm officially deleting the app after they sent me 4 emails saying they'd review my refund request but then they waited past the 24 hour period and i wasn't "eligible" for a refund anymore. Joke of a app
I wish I would've read reviews prior to buying tickets on Hopper. I reached out to customer service due to an error in my booking. They never responded! If I could give them zero stars I would. Sure they have great prices, but they have virtually no customer support. So folks please do not book here because if there is an issue with your booking you can't even contact these people.
There is nothing on this app that tells you price freeze is non-refundable. So you may be saving originally with the actual purchase but overall, you will not save. I got a hotel for $105 per night in down town Manhattan, but saw a hotel a little closer to where I wanted to be that was $10.00 less per night, and I know its only $10.00 bucks, but I put in for a price freeze and then realized after everything the original hotel is actually closer, lost $45.00. So now this "super" cheap rate per night just cost me a day's worth of parking in NY. I would never use this app again.
We’re sorry that you experienced issues with Hopper’s Price Freeze product. Please reach out to Hopper Support for further assistance via the Contact Support Form found here: https://hopper.kustomer.help/contact/contact-support-Sy3dDwr2o
We hope to see you again on the Hopper app soon!
Honestly I was sceptical at first. There's a lot of apps and sites telling you you can get deals but hopper really did it for me. I was able to get a low price even in high season, saving about 500 to 700$ on my flights. Best part I think was how easy it is to see what one or 2 days before and after would cost. This way I was able to avoid the spikes.
Literally cut our expected fare in HALF! I had forgotten about setting up this app and entering our dates until it sent me a notification with an amazing deal one day. I thought it was too good to be true but we booked it and saved a ton!
Worst app ever. Can't make it work. Blew up my phone. There is no way at all to contact customer service. If you make a reservation using your computer, you can't access it on the app, but you can't do anything on the computer either. Over $300 down the drain because of this lousy site.
Thanks for leaving a review! We're very sorry to hear that you have had a difficult time getting in touch with our Support Team. Please DM us via Twitter@HopperSupport so that we can further investigate this concern.
Overview
Hopper has a rating of 2.1 stars from 3,446 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hopper most frequently mention customer service, price freeze and phone number. Hopper ranks 437th among Travel Deals sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for leaving a review. Your overall experience and feedback are something we don't take lightly. Please DM us on Twitter@HopperSupport or any of our social media channels.We would appreciate the opportunity to further investigate your complaint and address your concerns.