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Hopper Reviews Summary
Hopper has a rating of 2.1 stars from 3,447 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hopper most frequently mention customer service, price freeze and phone number. Hopper ranks 437th among Travel Deals sites.
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Hopper is easy, self explanatory and professional. Love the easy to use app. Only way to book my travels. Thanks Hopper
I have been dealing with Hopper for awhile now and not only do they have the best rates but if there is an issue, they resolve it quickly and I will continue to use them over all the other hotel discount apps. They Rock!
Mariana assisted myself to effectively resolve my travel dilemma! She have clear and concise easy to follow directive to resolve an issue.
The whole experience was handled professionally and timely. I was very pleased. I was taken care quickly and my problem was fixed.
A company who has an employee like Aurore should be very happy. So kind and helpful. She was patience personified. I have used Hopper before and been very happy. I wanted to upgrade my seats and she even sent me the airplane site.
I had the exact same thing happen as one of the other comments... booked flights, they charged $1788, AA generated a ticket, and then hopper cancelled it for no reason, but has my money still. Can't call, email is a joke. Shady company.
Hopper makes booking travel fun and I always find the best deals. I am using Hopper to watch my trips for the next year and it's convenient that you get notified
Easy to use app with great customer service if needed. I came for convenience and best price and needed to cancel lateron. What could have become a nightmare turned out to be fantastic customer service. I recommend Hooper!
My flight was never booked, yet I was charged the full booking price. No customer service, will not return emails, no way to get in contact with them to try to get my money back. Worst company ever if it even is a real company. I am beyond angry that this is happening and that there is no way to reach them. Stay away!
Hey there Keren,
We’re so sorry to hear about your recent booking experience. Our agents are available 24/7 directly through our in-app chat service (from your "Trips" page), or on the web at help.hopper.com. If needed, one of our agents would be happy to respond to your chat by phone. However, one of our support agents is currently working on this issue for you and it should be resolved quickly.
DO NOT BOOK WITH HOPPER, IVE LOST 1250$, nobody answers the email, 30 days to book a flight, then the wrong price, Ive wrote to them several times, I had an emergency, waste of energy time and my vacation. NEVER AGAIN. Calling the DBPR to make a claim, I have a few emails to prove the terrible service.
10/08/2019
DONT BOOK THROUGH HOPPER
How is it ok to have to wait hours for anyone to answer an email or the support chat and have no customer support number?
No contact at all since Sunday night!
Hey there Agnie,
We’re sorry to hear that you experienced longer than normal wait times getting in touch with us. We have been experiencing a high volume of requests recently and we do apologize for any inconvenience that this may have caused you. One of our support agents will be in touch with you shortly to assist.
They charged my card but did not book my flights. There is no way to contact them whatsoever. You can't wven initiate a chat unless you have a pending trip. TERRIBLE business and customer service is non existent. Any business affiliated with them should be embarrassed and appalled! Deleting their app and spreading the word about their awful business practices!
Hey there Angela,
We're very sorry to hear that you were unable to reach us. We are available 24/7 through our online chat platform, just go to support.hopper.com and click on the "chat" icon to launch a chat and be connected directly to a Hopper agent. Sometimes when you attempt to book a flight in the app, the airline will place an authorization hold for the associated charge before the booking has been confirmed. Whenever a booking is unsuccessful, this charge is automatically reversed. With that being said, one of our support agents would be happy to assist you further with this through our online chat platform.
They overcharfedme significantly. I tried calling but they say they only have support via the app. I tried chatting via app but they are always unavailable. I tried emailing but get error messages. This app is being deleted and will not be used by me ever again.
Hey there Pamela,
We're sorry to hear about your recent experience in the app. We would be happy to assist you further with this and we welcome you to reach back out to us through our in-app chat feature. As we are available 24/7, just click on the "Contact Us" button on your trip page to launch an in-app chat and be connected directly to a Hopper support agent. If we do not respond to your request right away, please be advised that we will reach back out to you as soon as possible.
I have booked flight to from Johannesburg to Durban and no confirmation recieved via email nothing which confirms my booking. The money left my account and I just confirmed that with my banker how unfair is this and I have to travel like tommorow
Hey there,
We're sorry to hear that your experience with Hopper was less than satisfactory. I see that we have resolved this issue for you already! Sometimes when you attempt to book a flight in the app, the airline will place an authorization hold for the associated charge before the booking has been confirmed. Whenever a booking is unsuccessful, this fee is automatically reversed. I see that one of our agents was able to help you resolve this issue, but please feel free to reach out to us again if you have any further questions or concerns. As our traveller experience team is available 24/7 to assist you directly from your app - just click on the "Contact Us" button on your trip page to launch an in-app chat and be connected directly to a Hopper agent :)
I was so happy to know and app like this existed, until I finally purchased a ticket through them. I just lost $1500 due to their lack of transparency with their transactions.
The ticket I bought through them, never said that I could not exchange it nor that it had ANY restrictions howsoever. The airline that I flew with told me that my ticket had all kinds of restrictions such I can't change my return date because we bought the cheapest option through hopper and that if we wouldn't have use hopper, we could have exchange the dates directly with them.
At no point while I was purchasing this ticket I was shown this during the check out process.
We contacted hopper about this issue and they were in no way helpful. We are yet still to see the fine print or where those restrictions where listed when we purchase the tickets with them.
We are taking them to court as this is completely unacceptable and unreasonable not to respond with a positive outcome but to "apologize".
I have no return ticket due to their lack of transparency. This is a company with no moral integrity.
Hey there,
I am sorry to hear that your experience with Hopper was less than satisfactory. All of the details of your flight are displayed on a page before you swipe to pay on the app. Those details are also displayed after purchasing on the confirmation email that is sent out. If a user doesn’t want to see basic economy flights, there is a filter built into the app that will remove them from future searches. We are available 24/7 through our in-app chat feature and would be happy to assist your further, just click on the “Contact Us” button on your trip page to launch an in-app chat feature and be connected directly to a Hopper agent.
DONT BOOK THROUGH HOPPER
How is it ok to have to wait hours for anyone to answer an email or the support chat and have no customer support number?
I used Hopper in the past and always raved about it everyone but there have been only horrible surprises since booking the latest trip.
- You only get one bag on your outbound, you don't get to bring that back without paying (even though you bought a round trip ticket)! You were not made aware before booking.
- This is in an international flight (not a domestic low budget airline) but you can't pick a seat without paying $20 each per flight (the cheapest). No guarantees you will sit with the person you booked with. You were not made aware before booking.
- You paid for a non stop flight but airline schedules change and we can't do anything about it so now that non stop 5h flight will include a layover and airplane change and take a total of 14h+, NO BIG DEAL RIGHT. Just make sure you respond to this email within 72h or you're automatically agreeing to this and will have to pay for any flight changes.
DONT BOOK THROUGH HOPPER
They changed my name on my ticket (which you have to pay a fee to change). Then my flight also was changed to one that was impossible for me to make within days of purchasing my ticket. Once that happened, they said I was eligible for a full refund. Magically, Hopper got to keep their $16.50 travel insurance fee. They said it wasn't even debited by them, but Hopper is the name on the debit from my bank account. Pretty interesting how this all worked out. I don't have a plane ticket and Hopper has $16.50 of my money.
Hey There Lindsay,
I am so sorry to hear that your experience with Hopper was less than satisfactory. The Hopper app will only book tickets under names that were entered by the user and will never make any alterations to those names. Schedule changes are made by the airline, which can happen from time to time when the carrier must adjust their schedule, route, or aircraft. As an online travel agency, we do not have any influence on an airline's flight schedules but I do see that before the flight the airline offered to issue you a refund or rebook you on a new flight. We are available 24/7 through our in-app chat feature, just click on the “Contact Us” button on your trip page to launch an in-app chat and be connected directly to a Hopper agent. If you have any further questions or concerns we would be happy to address them there.
I am so disgusted by the service I received from this $#*!ty $#*! company. Over 3 days of communication and got no where with them, at the end they booked my wife and new born baby on a separate flight from me, what a joke. I am suggesting to any one looking to travel to never use this site or company for travelling. If there is a chance to give them less than 1 star I would. After reading this review if you decided to use them you will be an idiot. I want to say so much about this, but don't want to waste my time on this. Good luck staying in service if you continue to serve your customers that way.
Hey there Walid,
We're so sorry to hear that your experience with Hopper was less than satisfactory. Hopper will not change a user’s flight without their direct approval. With that being said, we are available 24/7 through our in-app chat feature, just click on the “Contact Us” button on your trip page to launch an in-app chat and be connected directly to a Hopper agent. If you have any further questions or concerns regarding this we would be happy to address them there.
Hopper showed a round trip flight from Tampa to Austin in January 2020 at $217. I made note of the flight numbers, but when I called AA to confirm details they said no such flight numbers and flight times existed. Additionally, no flight was available for $217. The closest flight was priced at $440.
I've used Hopper to give me an idea when prices will likely increase and decrease. Now, I'm questioning whether even that information is legitimate.
From the business
Hopper predicts prices with 95% accuracy up to 1 year in advance. No ads, no spam, no stress — just accurate predictions and the easiest way to book and save.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey there Jen,
We're sorry to hear that your experience with Hopper was less than satisfactory. We understand your concern and we thank you for reaching out to us regarding this. Our agents are available 24/7 directly through our in-app chat service (from your "Trips" page), or on the web at help.hopper.com. If needed, one of our agents would be happy to respond to your chat by phone. I do see that you contacted our customer support team concerning this request and that one of our agents was able to assist you. Please feel free to reach out to us again through our in-app chat service if you have any further questions or concerns - just click on the “Contact Us” button on your trip page to launch an in-app chat and be connected directly to a Hopper agent.