The Honey Baked Ham

For a $100 ham seem like you could get someone to answer the phone and help you. I've had a horrible time again this year getting my Discount Coupon for picking up my ham 12/20. Called customer service they couldn't help... emailed them, No reply... Wrote honeybaked corporate office in Geogia over 2 weeks ago. No reply
We go through this crap every year... and you know the store cant issue you a coupon... you have to pay FULL PRICE!

A store should reserve items for pre-paid orders before selling to walk-ins; thus selling out of the item making impossible to fill the pre-paid orders. I will never order from here and will advise others not to shop here.

I ordered a ham, and I also ordered a ham for my disabled dad who can't leave his house. I was told the delivery date would be Friday April 10th. Neither ham showed up. I have left emails, and tried to call, but no one answers the phone. Now what, the ham is going to show after Easter. I have used honey baked ham for years, but not anymore. I guess all good things must come to an end. I just want my money back, I don't want the hams now!

I placed an order on March 30 for delivery on April 8. I was told I would get email with tracking number on April 8.
I never got it and ham was not delivered. I wrote customer service. I got email saying I would hear back within 24 hours. I did not hear back. I called on Friday, April 10 and was on hold for 3 hours. When I was able to speak with a rep, I was told it would be delivered that day by OnTrac. A tracking number was not available. Ham was not delivered. It never did get delivered. I have written them a couple of times. The last time I asked for a full refund. The response I got back an email with their website and the same customer service number I had called previously. This time I was 301 in the queue. I am not waiting on hold again. They have lousy customer service in terms of delivery and follow-up with customers. The 2 times I had contact with them at the beginning I was told lies.

We ordered a smoked turkey breast on 11/14/18 and it was scheduled for delivery on 11/21/18. We didn't receive our turkey breast by 11/21/18 or any other date. I called customer service on 11/21/18 and was placed on hold as, "caller number 98". I waited on the line for 1 hour and 48 mins. For customer service and a received a recording. HBH was closed. We are disappointed with their service. I didn't receive an email or text message about my order. I

Bought a roasted turkey breast for thanksgiving. I thought it be be just turkey. It was smotherthered in brown sugar which ruined the turkey. Worst turkey I have ever had. Guess that's what I get for buying turkey at a ham store.

Chula Vista store. Omg! Terrible service, I asked to buy one half pint of baked beans they say? They're not allowed to sell half a pint they do have a pint, that's terrible And the store looks, nasty I will never buy a sandwich again they never have nothing.

What ever happened to the ham salad? Dry and tasteless! And the ham, dry as a bone. Hardly any topping. $114 and threw it in the garbage. Never going back! I had to pick 1 star but it really deserves no star.

I have been a long time customer in the Orlando area. The product was good, the price competitive. No more. I went to the store on Eustis, FL yesterday and placed an order for a ham classic sandwich and a roasted classic sandwich. I asked for both sandwiches to be prepared with Swiss cheese, lettuce, tomato, onions and banana peppers. Since we had good experiences previously in Orlando, I assumed that the sandwiches were prepared properly. BIG Mistake. At home, we uncovered the sandwiches, NO onions or banana peppers but there was mayonnaise on both sandwiches which I NEVER ordered since my son is allergic to mayonnaise. I called the store the next day, no answer 15 mins. After opening. I called customer service, very rude and abrasive, they are sorely lacking in people skills. I called the Pres. Office and spoke with Dominique, wouldn't do anything. Clearly, HBH does NOT value customer loyalty. Also, the portions are MUCH smaller, and the price is MUCH higher. I went online and found over 200 BAD reviews, 3 good reviews. That should tell you everything you need to know - what company deserves your business and take care of you if there is a problem. For me it is NOT HBH.

I ordered a ham for delivery on December 2, the date of our party was December 4. I received notice it would be delivered on December 3. It wasn't! I had to the grocery store in the morning to purchase a ham (at less than 1/2 the price for the Honeybaked ham). By the time the Honeybaked ham was delivered late afternoon December 4, we were almost finished with our meal! I don't know how to add image of my proof of purchase to an email so below is a copy of the email.

Sent: Monday, November 22,2021 7:56 PM
Subject: Your order has shipped
Thank You for Shopping at
The HoneyBaked Ham®Online Store
Your order has been shipped.
We're pleased to inform you that the HoneyBaked item(s) you ordered have been
Shipped from our facility in Anaheim, California.
For questions regarding delivery call us at *******995.

I purchased a ham for the holidays and had HORRENDOUS service. I said something to the girl that I was going to have to complain to management. Her response was and this is almost the exact wording... "I don't care as I am seasonal help." So I emailed the corporate headquarters and never received a response back. So therefore, they have lost me as a customer and I will NEVER give them another penny of my hard earned money. By this time of the year, I would have already spent hundreds of dollars with them and since the incident I have not purchased another item. Yes, the ham tastes good but it is beyond overpriced anyways so I will save myself a lot of money every year.

Tried ordering online and kept kicking me out so I called and sat on hold forever for someone to answer then hang up. I called back again and waited on hold for another 20min, told the lady how long I've waited and how the first Lady picked up and hung up, she didn't say sorry or respond at all. I told her about the $5 shipping it said online and she said it is $5 off but reads $5 shipping on 11/24 and she said yeah I don't know why it says that but it's wrong and would'nt honor it. I asked to speak to a supervisor and she said hold on I'll try to get someone then left me in hold for 15 more minutes which is when I hung up. Horrible customer service!

If I could give them a zero rating I would. I ordered a large ham for Xmas. The website sent 2 order notices so I immediately called. After being on hold for nearly 30 minutes, I was informed they could not cancel the 2nd order. 3 calls later, no help and I now have 2 large HBH orders.

Never again, HBH!.

We purchase a honey baked ham several times a year. Also buy turkey breast, ham bones, soup mix, side dishes, different spreads for sandwiches, etc.
Picked up a large boneless ham mid November from your Sarasota store. We were not allowed to see the ham (due to Covid?) and was really disappointed when we got home and opened it. There was NO crunchy sugar coating, the ham was dry AND the meat was grisly. The worst ham we have had in over 40 years of buying HBH. This was after another HBH quality disappointment earlier this year.
Unfortunately the quality of your product has deteriorated significantly in last couple years, which is very sad.
We loved your products for many years and were willing to pay your premium prices because they were high end and made us happy. No more.

I would give a zero if I can. Dont ever order delivery or try to use the website or call on phone. When it wasn't delivered on Friday as promised, I stayed on phone for over 4 hours with no response. No response from email either. Called store directly and told me that they just take order and send it to shipping. No response from shipping phone number or email provided. Yet still advertising on TV on delivery. I was told that I can pick up at store and pay another exhoribant amount of money for meal and then try to get refund.