Honda Financial ServicesReviews 74

In January of 2024 I purchased the CRV that I had been leasing. In March, Honda sent me an invoice for a tax assessment that I had already paid to my local municipality. But I (mistakenly) assumed that Honda knew what they were doing and had correctly sent me an invoice, so I paid it. So I paid the same tax bill twice, once to Honda, once to the municipality. I have spent the better part of the last year calling Honda at least once or twice a month to follow up on when they would refund me the money that I shouldn't have sent them in the first place. I have a list of contact names/dates that I have called, and each time the customer service rep requires me to go through the entire story, and spend hours on the phone reiterating the fact that Honda sent me an incorrect bill and won't reimburse me for it. I have explained that Honda, a multibillion dollar corporation, should "own" their mistake (they should never have sent me a bill for a car they had no ownership on), and make me whole, while THEY wait for the tax office to refund them. I said I am an individual, arguing with a mega-corporation, and as the customer, they should make a business decision to reimburse me for their mistake, while they wait to get paid back. Why should I have spent the last year making call after call, sitting on hold, re-explaining the situation to a new representative month after month? It was their mistake to send me the bill in the first place, so why can't they do the right thing and simply refund it to me? I should never have paid it, but I relied on Honda thinking that I didn't understand something and I must owe it. Only afterwards did I realize that they simply made a mistake! And now I'm paying for it, for nearly a year! Time and effort, aggravation, and frustration because Honda can't simply say "we made a mistake and we'll make it up to you." The amount of the tax bill is small, this is more about the principal - the large corporation making a mistake, and then forcing you (the little guy) to pay for their error! I told them that I have been a lifetime customer of Honda's, and this refusal to correct their own error has cost them any future business from me. I want to make sure that someone at Honda understands that their $70 mistake, and refusal to "own up to it" and make me feel like a valued customer, has cost them any future business from me. That is a loss of many tens of thousands of dollars, just from me. I'm also making sure that everyone I know rethinks their decision to look at Hondas in the future. A smart company would have corrected this right away, reimbursed me, said they're sorry, and waited for the tax office to repay them. Instead, they have me run the gauntlet of customer service every month for nearly a year, with no result. How much is the new CRV worth? Well, this $70 mistake just cost them whatever that is, $30k, $40k? Whoever is in charge of monitoring this type of situation is not doing their job. Horrible company, horrible response, no attention to detail, no appropriate response to the customer. If I could give them 0 stars, I would. The best I can do is to spend my next $40k on a different car company.

I got my car paid off but Honda Financials refused to release my Title. I have been calling them for the last 80 days to no avail. In every call I was given different answers. It is impossible to talk to the actual responsible people. The number given in the website is for a call center. The call center agents are tired and careless and some of them very rude. On the tenth call the agent said,"Honda Financials does not have your title. We have sent you lien release and you have to ask for a duplicate title from the DMV in the state you purchased the car. This is what I can tell you if you want I can have a supervisor call you in 48 hours but he will tell you the same information." The supervisor never called me. So, what I am left with is talking to an attorney and report to consumer affairs. I will never ever set foot to anything Honda! Never! Even if it is the only company left on God's green earth.

I tried to resolved issue with head office Honda financial and I talk to Silvia, she was not only boorish, rude but completely out of logic. She does not respect anyone included herself. Never had so bad experience in my live. I feel so sorry for company with employees like her. Its actually zero star review
LR

They gave me a two month reprieve for Covid. TWO months.
FOUR YEARS LATER they sent me a bill for over $200
I called and it's for INTEREST on those TWO months that was because of COVID.
They can kiss my behind! RUDE~~

The true frustration emerged when I leased my Honda CRV from California in December 2020. At that time, I opted for a Honda Care Vehicle service, which cost $1295. However, within 20 days, I changed my mind and promptly contacted the Honda dealership to cancel the service. They confirmed the cancellation and sent me a letter as proof.

Despite this, a few months later, I noticed that I was still being charged for monthly care services. Upon calling the dealership, they assured me that they were working on resolving the issue. However, reaching a resolution proved to be a time-consuming process, and despite their assurances, the charges persisted. They claimed the total amount would be applied to my balance at the end of the lease.

This situation was particularly frustrating as the charge was not for a security deposit or a car payment, but for a Honda Care service contract that I had explicitly rejected. And I don't know if they have the right to hold my money for three years. It felt akin to dealing with a financial institution that not only took my money but also imposed additional charges, resembling interest. After three years of leasing, I purchased the vehicle and completed all the necessary paperwork.

Upon requesting a refund for the amount paid to Honda Care or an adjusted balance, I encountered further challenges and received subpar service. Eventually, they sent a check, but to my dismay, they deducted $181.82. This included $84.3 for property tax, citing my move to Texas, and an undisclosed amount for reasons unknown to me.

I am compelled to consult with my legal adviser regarding these discrepancies. It is disheartening to realize that I paid for services I never received, coupled with unwarranted taxes and hidden costs. This experience highlights a flawed and corrupted system that urgently requires rectification.

There have been over 40 phone calls with Honda, explaining the situation with rep after rep, only to hear 'that's above me and someone will reach out to you'. No one reaches out. When the month-to-month lease was renewed back in December 2022, your Honda Finance representative explicitly stated that once I no longer wanted the car anymore, all I needed to do was drop it off at any Southern California dealership. That very question was clearly asked and answered.

The Signal Hill dealership refused to fix the car's condenser after the problem was diagnosed in Downey, arguing that Signal Hill would charge me for its own diagnosis. I decided to return the car there, at Honda Signal Hill, per the only information ever provided to me via Honda Finance. The owner said he would not accept the car and would thus file it as abandoned if I do not pick it up.

I placed several calls to Honda Finance to ask why he was refusing to accept the car. Your representatives were telling me instructions as to what to tell the owner so he would take it. My response to your reps was, "YOU tell him!" Their response was basically 'that's above me and someone will reach out'. No one reached out. I finally got someone to at least try to assist. From there, your Finance Department wrote a letter to Honda Signal Hill, asking the owner to accept the vehicle. The owner again said no. I told the owner he is unfriendly and incompetent…but I was only half way right. While he indeed is unfriendly, the title of incompetence goes to Honda Finance.

It took 13 phone calls before any Honda Finance representative said, for the first time ever, that the Signal Hill location was not a location which accepts corporate cars. This would explain why the Signal Hill owner was so baffled when Honda Finance wrote the letter asking him to take it. Honda Finance didn't even know its own protocol. It turned out that it is Honda Cerritos which takes corporate returns, a dealership which is only a 15-minute drive away. I would have happily returned it there on 17 June if Honda had instructed me to, as it is even closer to my home. It makes absolutely no difference to me as long as I am informed properly. It took 1.5 months to even figure out what the problem was.

Back in August, I sat down with the Signal Hill General Manager John Pill. He flat out told Honda Finance you guys are doing this all wrong and that you have been giving me the "runaround" for quite some time. From this very lengthy call, this was the first time EVER that a third party called "True 360" was mentioned in any conversation. It turns out that True 360 would need to come to a location of my choosing for an inspection. 3 months after dropping off the car at a dealership Honda Finance approved, I was finally told, for the first time ever, that all we needed to do was have True 360 come to Honda Signal Hill. Keep in mind John Pill also called Honda Finance several times, asking for instructions. He got the same confusion I got. True 360 went to Signal Hill Honda in September I believe.

So you think once True 360 finished, you guys would relocate the car and we are all done. Right? No. The car sat in the Signal Hill lot for months before the dealership arranged for it to be towed over to Cerritos (I do not know which dealership paid for it). Once it got to Cerritos, I was told I was months overdue, with an outstanding bill. Pretty much, Honda is by far the worst company I have ever dealt with in my life.

This is my fourth Honda. I don't have a problem with the vehicle, however, the website is just awful. I've been trying in vain to make sure that my auto payment continues with my new lease. Trying to access that particular info in my account has been an abject failure. Trying to speak with a live agent after numerous tries has been impossible. Many times clicking on a particular link has just led to absolutely nothing happening. It's not my computer, internet connection or lack of computer skills. The webmaster should be held accountable for this. Or better yet, get a new one.

They have the worst customer service ever! NEVER EVER ACCEPT A DEALER TO USE THEM! YOU CAN DO BETTER WITH ANYONE ELSE!

Sending a Thank you to Quince(sorry if I spelled your name wrong)one of your customer service representatives. She was professional, polite & nice this morning when I called to make my car payment. Great job.

So we paid off our 2022 HRV Honda, they sent us the paperwork saying it was paid off and they did not fill it out completely or correctly they said they would send the tag office the correct paperwork by today (8/16/23) they did not and now they act like they don't have a clue what to do it's not my job to do all their leg work they're the ones that screwed this up. I can't even get a title now for my paid off car till they decide to get off their lazy asses and fix it.
This will most likely be my last Honda I've never had an experience with a company upon paying off a vehicle like I have with them their customer service sucks.

Talked to a customer service agent today they said a supervisor will contact me within 24 to 48 hours that's just pure horse crap.

Honda you suck.

Please please please do NOT BUY OR LEASE FROM HONDA! They stole my car I sent money to them overnight to pay for car and they claim they never got it! I have proof I will take them to court but first I wanted to make sure that I write a review because what they are doing to honest people like myself is not right!
This is the first time I took a Honda and the last! Till now I had crystler, the people u talk to at crysler are very nice honda staff talk to you like you are garbage horrible customer service!
Go with anyone but honda I had a friend that had a problem with honda but i didnt listen i thought it was a one time incedent. When I spoke to honda first they sounded so nice a gentle! I should have trusted my friend! Please trust me even if they have a better deal then somebody else! I don't usually write reviews but I felt I had to

Bought a new 2022 and was told I could make a payment + would pay the principal. We were adding 50.00 -100.00 each time. Then found the crooks just put in a holding account not applying. I have called over 10 times. Every time philipines that Honda sold out American Jobs they are 100% incompetent. They don't have a phone for customers so can talk to the USA SO HAD TO CLICK INTO A DEPT THAT WOULD BE OUT OF the USA.Today Heidi in California I asked politely to be transferred to the legal department she wanted all sorts of info told her countless times I will tell the legal department vs repeating myself. She put Mer on hold and came back 4 minutes later(?)I told her I'm working with the FTC she had zero clue who they are(?)Sounds like a 23-year-old I told her I was tape recording she said company policy does not allow it. Of course, asked what was she scared of. Then I said not to tape recording because I had a Notery Republic and another taking notes and they heard every word on the speaker which is the same as a recording. Then she said have to put me on hold again. Came back in 5 min. I asked for a manager 3 times. She said he told her to take my #.I said since he is refusing and wants to intensify the case what's his name 9Matt) I didn't trust her and I said he is the manager. She said NO only a supervisor.I said when is he calling now it will be someone else.Instead of asking for a phone # she wanted to use my caller Id (?) I said why are you calling that # vs letting me tell you the #.Her reply everyone that calls its the #.I pray she gets fired and this guy Matt that refused to talk gets fired also. Even though it won't happen.I will never buy another Honda. When buying originally they gave a me a 5 % intrest rate even though they were advertising as low as 2% BTW credit is 832 I had to fight to then get them to rewrite the contract at 2 1/2 % total theifts

We contacted Honda Financial Services, asking if we can turn in my fathers Civic which has $8,000 in equity, in order to pay for his private aids during his hospice care. Honda said, surrending his car to the dealer is a breach of contract and he would get no equity in return, and it would damage his credit score. Honda would then sell his car, pocketing my father's equity. That's the face of corporate America.

If I could give a ZERO RATING I would! These folks are corrupt and will lie about their mistakes. They lost a payment, called 60 days later and claimed they found in in a "stack of mail" and yet still reported me as. 30-days delinquent, hurting my excellent credit score!
My bank, who sends the checks electronically, even called them and explained that the payment was sent and simply "admit your mistake Honda and correct it", they refused.
Awful people and too big to fight but, LAST HONDA I EVER BUY! They lose!

Honda financial services is worst company! Stay away. They will steal your money and not treat you with any respect. They speak to you in a condescending way. I accidently sent the 2 payments for one month, I requested to get a money refund, they informed me that there were two payments make. However, they needed proof from my bank. The payments were made electronically. I provide them a copy where it cleared the bank and they still refuse to refund my money, and would not let me talk to a manager or supervisor. I called my bank and request them pay out. I would advise to not do any type of business with them unless you want to be broke.

CFPB,
Honda Financial Services is breaking the Covid19 executive order preventing auto repos until May 11,2023! I work for the State of IL IDES and am off work per my doctor since 8/2022 for severe stress after all at work bullied, mobbed, and dumped all the work on me for almost five years while they sat and talked and ate all day! That is what caused me to get sick. I was working all the OT too and driving two hours round trip to the office in Effingham IL do 60-70 hour weeks! Treated me the same in the Mt Vernon IL offices too and another single mother. I am twice widowed.

They also denied my workers comp and disability while I am off to have had 0 income for six months. I still paid my car payments halfway through Dec 2022 and have paid them for the last five years the car will be paid off in Oct 2023!

Now Honda Financial Services has padded my account for $1000 in repo fees and marked it as a repo! Five days ago my payoff was quoted as $5,413.00 by Cedric and today Whitney in the Irving Texas office quoted it as $6,233.06 and said it could change! She was threatening and intimidating a government employee as were the bullies she sent to my door and the others I called who were verbally rude and abusive, all also lied about everything, with different answers and amounts from everyone, one would say all was fine, the next was sending people to try to take my car. I have filed complaints with the CFPB, FTC, and IL Attorney Generals' contacted Pritzker, Biden, Durbin, and numerous Republican reps Bost, Miller, and Weideman, left messages or referred and have not helped!

No one is doing their job, no one is enforcing the laws and Honda Financial is breaking the laws by trying to repo my car and committing fraud by padding my bill! I need your help! I can't even leave the house due to all of it! Please contact them and deal make them cease and desist all repo efforts and harassment, remove it from my account and my credit report, remove the fraudulent and illegal $1000 in repo fees they padded my bill with, and fine them! My credit is ruined due to all too! I cannot get a loan, have no savings left, cannot get a credit card, and cannot refi! They have also negatively affected my and all four of my parents and stepparents health who are in their 80s and 90s and have had cancer and put our lives in danger due to keeping me from being afraid to leave my home with their threats of repo and intimidation and harassment of a government employee!

I am highly disappointed and regret ever dealing with Honda Finance. First and foremost, I have been their loyal customer since 2019 and faithful in paying their money but late last year I lost my job and I explained to them. However, we made a payment plan, having done that they still went ahead and reported to credit bureau for late payment twice in two weeks. Lately again despite the fact that we have paid for December 2022 they still went and report late payment.
Moreso, their customer representatives are untrained and has no empathy for their customers, they issue a threatening words most of the time we called them. Please people should restrain from dealing with them because they are not ready to consider your plight.

I have worked a long side alot of terrible companies but Honda financial services is by far the worst. I 100% recommend the brand Honda but their loan company is by far the worst with evading, leaving you on hold, not returning answers. You are better off with a shark loan company to than Honda financial.