website thubmnail of HomeStars.ca
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Canada
1 review
10 helpful votes
Follow charles w.
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Signed up for Homestars after the rep said I should expect 1-3 leads a day and that there were over 2700 leads in 2020, most of them going unanswered. I jumped through all the hoops and got a 90% rating. I paid $200 a month for 5 months and only got 7 leads, none of which even turned into jobs. I brought this up with my rep and they just pointed out that they don't guarantee leads and that I agreed to a year term... total garbage! I do lots of online marketing and this has been one of the worst ones yet.

Date of experience: January 7, 2022
Canada
2 reviews
8 helpful votes
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Like scammers
May 14, 2023

They're like scammers. They will have you sign a 12 month contract and if you cancel you'll owe them 30% of the yearly amount as cancellation fee which is stupid and nonsense.
Other than that? They'll send you some leads the first month and some very suspicious as if they paid these "customer" to call you and ask for an estimate. You send the estimate and they go silent.
I decided to stop using homestars, and now they're using collection agency to try to collect $800 of what they call "unpaid fees".

Value your hard earned money and don't waste it in this garbage "company". I made the mistake and I'm writing this review to save from doing the same mistake as I did, with the hope that you're not reading this after you after you've already subscribed with them.

Date of experience: May 14, 2023
Canada
1 review
1 helpful vote
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This year was so bad! I've been with homestars for three years now as a business owner marketing with them. My account manager was Jessica Lee. First two years were wonderful but this year was garbage. No costumer service. Seems like they were doing the bare minimum with me. Sending me one lead a month for over 100.00$$$ if any knows leads that's really bad. Other websites I can make $5000. 00 off a $15.00 investment. I'm not going back unless I get a better manager and even then I'm very skeptical. I have spent over $700.00 this year $130.00 a month one year contract and I'm stuck in this sh@# show now. I've made $800 off the site and it's summer I should be raining in leads from them but I guess I don't take priority this year. Watch about. Just go by monthly and only in the summer time. Winter leads are rare.

Date of experience: June 24, 2021
Canada
1 review
0 helpful votes
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Chilliwack service
July 23, 2020

Hi, invoice # ******* was much higher than expected. The call back was for a bbq issue, the service person Craig, did a furnace check (which had been done), a fireplace check and he replaced the BBQ outlet. I was told that I would be paying only for parts but was billed for all the above. We are not happy about the bill.

Date of experience: July 23, 2020
Canada
1 review
3 helpful votes
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They promis lead generating on this website as the biggest of the sale, why else get homestars? When i have discrepancies with what leads im getting from the site, I was told its my fault for not getting enough reviews, when i have 98% they say 99% might be better lol. I tried to cancel this service, calling, sending emails and blocking my account, they persisted and finally billed me another 400.3 months of junk leads (if any came in) with another 4th month. 1600 dollars in the $#*!ter with these guys. You can get better jobs on kijiji.

Date of experience: August 25, 2021
Canada
1 review
1 helpful vote
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Blocked water main
July 7, 2016

After two days of trying to unblock a pipe from our basement to no avail, I turned to professional help, Mr. Rooter. Less than a hour from my first call, George Shakh arrived and with his camera equipment showed me the blockage, 44 feet from my bathroom.
We discussed what needed to be done and within 15 minutes I had a quote, accepted it, he made a appointment for the next day. Three men arrived by 8:30 and began work. By 4:00 they found the pipe 8 1/2down and repaired it. A very hot humid day, Alex, Andrew, and Eugene all went beyond the call to finish the job. A huge Thank You to all for a great experience and I will definitely call for future help.
Thanks, Bill Hope

Date of experience: July 6, 2016
Canada
1 review
1 helpful vote
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Spiros Roofing came same day and replaced the shingles which came off the roof due to Friday's storm. They were extremely busy but they came asap to help me and were very courteous.
I shall use them again without hesitation.
Amar Banerjee
12 Victoria Ave. Unionville

Date of experience: May 6, 2018
Canada
1 review
1 helpful vote
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We had our tub/shower replaced with a beautiful walk in shower this week and could not be happier-beautiful shower, friendly, courteous installers-Mike, Ahmed, and Jonathan and a wonderful contact person, Samantha. The installers worked a very long day installing and cleaning up after themselves. Samantha was with us from the very beginning, keeping us informed of every step from ordering our product, to checking in with us on installation day, to follow up the day after installation. Could not ask for any better experience. Highly recommend Lifestyle. Thank you.

Date of experience: July 22, 2023
Canada
1 review
1 helpful vote
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MG Fencing
May 20, 2022

Just got new fences installed in my backyard by a company called MG Fence. Amazing job, quality materials. Attention to detail and a very competitive price. My neighbours were somewhat reluctant to proceed with the project but were so happy with the end result. I thoroughly recommend this company if you want to put value on your property. Call Dino for a quote!

Date of experience: May 19, 2022
Canada
1 review
0 helpful votes
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Convertible Heating & Air Conditioning installed our new furnace recently. They arrived on time, did an excellent job with attention to detail, and cleaned up really well after. Their price and warranty are great. I would highly recommend them to anyone.

Date of experience: February 4, 2018
Canada
1 review
0 helpful votes
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Cornice Trim Ltd. installed crown moulding along with chair rail and boxing underneath at our home. They were very quick ( all in one day), neat and conscientious. They did a superb job and I would highly recommend them to anyone wishing to upgrade their home by adding some decorative moulding.

Date of experience: June 7, 2019
Canada
1 review
4 helpful votes
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Outrageous quotes
April 9, 2017

I had a small flooring job that would take $200 in materials and perhaps 4 hours labour. One Homestars contractor quoted me $2600 and another $3000!

Absolutely ridiculous quotes - I'd say they were 'go away' prices. If they don't want the small jobs why don't they just say so?

Date of experience: April 9, 2017
Canada
1 review
12 helpful votes
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Do NOT trust Homestars
November 7, 2018

Homestars is not the independent review portal it represents itself to be. The more a company pays them, the better their reviews. If the price is right, they'll squash poor reviews, post good ones or create amazing ones out of thin air. They are guilty of promoting unethical and criminal contractors.

Date of experience: November 7, 2018
Canada
1 review
0 helpful votes
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Flow Teck Quality Air Systems installed an air conditioner for me this past week.
James was the best. Very knowledgeable and honest in what my needs were for my home. Very fair in price and the quality of work was excellent. Showed up on time, very respectful of my home( even wore booties over their shoes!), cleaned up after the job was complete and explained everything from start to finish.
If you are looking for a straight forward no nonsense company that gets the job done this is it.
Will be having Flow Teck back to do more work in my home.
Thanks James.

Date of experience: April 4, 2015
Canada
1 review
1 helpful vote
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Erindale landscape still have not come back to complete job.still missing my step to the side door. Front step so wobbly they move everytime you go step on then.
But did come around last Sunday for more money

Date of experience: June 18, 2023
Canada
1 review
7 helpful votes
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I don't believe the reviews on homestars.ca. I found one company with perfect 10 score and raving reviews that they are always on time. However, for me, they were a no show. I wasted time and money to make sure I was available and also got a sitter for my kids. I didn't get a call until almost 2 hours later.

Anyway, I tried to post my review but homestars will not post my honest experience because no exchange of money was made. It really makes me wonder how many reviews are real.

Date of experience: March 20, 2012
Canada
2 reviews
16 helpful votes
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Some Cos have more than 1200 reviews with 10 score or almost 10 on homestars.ca

I figured out it is a shameless and pure scam after one of those Cos screwed me up. But homestars.ca has rejected my "bad" review!

Why does google put them on top of searches? Does homestars.ca pay google for participating in this scam?

It should be so easy for google to investigate and find out if homestars.ca and homestars.com are 50% scam or 90% fraud!

Date of experience: May 12, 2014
Canada
1 review
0 helpful votes
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We recently had Absolute Tubs do a complete renovation of our kitchen & bathrooms.We are delighted with the end result and have received many compliments from visitors. Jason and George are knowledgeable and diligent tradesmen and the job was finished on time & on budget. They are polite and obliging and a pleasure to work with.We have no hesitation in recommending them. Don & Ms. K. Pickering

Date of experience: June 18, 2016
Canada
1 review
8 helpful votes
Follow Shane W.
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I run a small snow removal company, they called saying they had several leads in our area but since they just launched here they didn't have any other companies on their site to give them to. My partner had heard of Homestars in Toronto and had heard good things so decided to give it a go. None of the leads we got were from before we signed up, we got very few in general and only one that we were actually able to take on. We've been trying to cancel for weeks and all they do is bounce us around from person to person and don't do anything. The also just charged us for another month when we have clearly wanted to cancel our membership.

For a company that is specifically made to help customers find good companies to work with, it's ironic how terrible of a company they are.

Date of experience: December 12, 2019
Canada
1 review
0 helpful votes
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Glass shower door instal
September 9, 2020

Paul and Vinny of Apex Glass Ajax did an outstanding job of installing the glass doors to our new shower and vanity mirror. Very professional, kind and respectful while in our home. Gave us great advice on care and maintenance. Thanks to them my dream bathroom renovation is perfect.

Date of experience: September 8, 2020

Overview

HomeStars.ca has a rating of 1.7 stars from 201 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with HomeStars.ca most frequently mention credit card, bottom line and cancellation fee. HomeStars.ca ranks 382nd among Contractors sites.

service
68
value
64
shipping
27
returns
29
quality
60