Homeclick

BUYER BEWARE! My reviews of on-line purchases have always been positive. However, this one is not and I tried very hard to avoid posting and gave Homeclick the option of responding before I did. If you have a problem with your order and youre expecting ANY type of customer service, it wont happen. Youll be lucky to get any type of response at all.

My issue: Two lamps, both the same, both with 2 pull chains on each lamp. The pull chains on each lamp were uneven (by at least one inch). I sent pictures showing them. I expected some type of reply as to what could be done. The lamps themselves were very nice and I paid $400.00.

Emailing on 10/10/17 did bring a response that my issue was being looked into w/the manufacturer but nothing thereafter despite follow-up emails.

Its now 11/7/2017. I have done the following:

Went to their Facebook page and sent a message w/my order #, etc. (which says they typically answer within 1 day) - its been 6.

Then I tried calling the Customer Service #*******313 making sure it was during their business hours (Eastern Standard Time). I tried all 3 options, Sales, Customer Service, Return/Cancel. All three options had an automatic response directing me to contact them via email to their Customer Service with no option to leave a voice mail.

Next I sent a message via Twitter (which was read immediately). I stated I would wait two days before posting anything. No response.

So, my advice to you is (regardless if the price is less), DONT ORDER FROM THEM. Youre asking for problems.

I will follow-up with my bank and PayPal; however this shouldnt be necessary from any legitimate on-line company.

Good prices, very good quality thicker and stronger than expected.

Great price and look...
But the opening size does not work for me.
Will need to return.

Quick delivery and nothing was broken. Very well packed.

Excellent Price for the lamps. Less than anywhere else! Great Buy!