I'm a really patient person but my patience cup is about empty. We returned a new/unopened Malm Fireplace via Roadrunner transportation after Christmas. It was delivered to you on 1/6/17 at 3:30pm. We have still not received refund. I spoke with your customer service twice in the past month. Two days ago the woman said she was refunding $1,377.00 immediately and that I'd have an email confirmation in 5 minutes. NOTHING. Please refund the visa that was used now to save yourselves from legal action. Thank you. Send confirmation to lostrander4@gmail.com and/or rostrander@cccu.org

Rick Ostrander
2224 Argentina Dr SE
Grand Rapids, MI 49506
Sales Order 13022 from 10/25/16
Purchase order #625334

asked by Lonnie O. on 2/18/17