Question 1

I'm a really patient person but my patience cup is about empty.  We returned a new/unopened Malm Fireplace via Roadrunner transportation after Christmas. It was delivered to you on 1/6/17 at 3:30pm.  We have still not received refund. I spoke with your customer service twice in the past month. Two days ago the woman said she was refunding $1,377.00 immediately and that I'd have an email confirmation in 5 minutes. NOTHING. Please refund the visa that was used now to save yourselves from legal action. Thank you. Send confirmation to lostrander4@gmail.com and/or rostrander@cccu.org

Rick Ostrander
2224 Argentina Dr SE
Grand Rapids, MI 49506
Sales Order 13022  from 10/25/16
Purchase order #625334

Accepted Answer

Hi Rick,
We sincerely apologize for this frustrating and disappointing experience regarding the delays of your refund. Thank you for bringing this to our attention. A member of our customer relations team will be contacting you today to help assist with your resolution.

Sincerely,
Homeclick.com Team

Question 2

I am wanting to order some lights that are Kichler. I understand that Kichler is discontinuing this light and I ordered it from another company and was told they could fill my order. I am wanting to make sure that HomeClick would actually have the lights in order to fill the order.

Accepted Answer

Hi Spencer, I did go through all the reviews here. I see that you have been helpful. Request you to kindly help me with my request. I have placed the order for arteriors walsh lamp for 459$ and had crossed the expected date for receiving the item. I have not received any communication post my order date. The tracking status says 31st october. The above numbers are not reachable. Could you please call us. This order is critical for me as this is a replacement item.

Homeclick
Questions & Answers

I am wanting to order some lights that are Kichler. I understand that Kichler is discontinuing this light and I ordered it from another company and was told they could fill my order. I am wanting to make sure that HomeClick would actually have the lights in order to fill the order.

I cant even log on, it doesn't recognise my email - EVEN though I got sent to my email an order confirmation! Also the order number and zip code search don't work and they are correct! Any ideas what to do?

Have a question?
Ask to get answers from the Homeclick staff and other customers.

HomeclickQuestions & Answers

I am wanting to order some lights that are Kichler. I understand that Kichler is discontinuing this light and I ordered it from another company and was told they could fill my order. I am wanting to make sure that HomeClick would actually have the lights in order to fill the order.

I cant even log on, it doesn't recognise my email - EVEN though I got sent to my email an order confirmation! Also the order number and zip code search don't work and they are correct! Any ideas what to do?

Have a question? Ask to get answers from the Homeclick staff and other customers.

Homeclick
Questions & Answers

Have a question?
Ask to get answers from the Homeclick staff and other customers.