HomeAway

They do not take any responsibility for the
Listings posted on their site. I booked an apartment through them. The apartment looked nothing like the pictures. Since they make you pre pay, no one could give me a refund, I was stuck in a dump for a week. And after I sent home away pictures from the place and highlighted everything fraudulent in the property listing, they still have the property listed on their site, complete with the fraudulent photos and info. They have no accountability and no respect or care for their customers. They have a guarantee posted on their website which means nothing to them. Do not trust this site.

Joke. Joke Joke... Scam Scam Scam... Just seconds ago I lost a renter that used my home last year because of this fee. $1500 bucks gone because of a $120 service fee. And sometimes you wonder why people snap. Someone please do the math on this scam. Here is my guess 35 million properties on VRBO. Each property rents approx. 100 night/year at lets say $100 US/night. I'm probably low on that. Total scam at 10% of approx. $350,000,000... wow to have some knob answer the phone... Maybe we vote Trump in and this will all make sense.

We were surprised and disguised by this new service fee. We are proud of our home and go to great lengths to ensure it iis kept in top shape and that it is impeccably clean. We offer a great rate for our customers as we do the advertising ourselves rather using a property management companies. We personally try to generate a great deal and a great experience to our guests. Homeaway has now inflated the quote a potential guest is given, and tries to explain away their reasoning. My guests don't need 24 hour customer service. I give it to them along with the property management company. How dare Homeaway take a cut of the rent. Our home generally is rented for a week or two at a time, and Homeaway is raising the rental base amount by 10% Rediculous! We are actively looking for another company to advertise our property... Elaine

I'm another angry reviewer who had to cancel my trip because of Covid 19 and the no travel order. I have called customer service multiple times. The home owner won't respond to any of my messages. They have literally stolen $631 from me. I didn't have a choice about cancelling, it's a worldwide Pandemic! I will never use Home Away again. I really want to get an attorney and everyone get together and sue these crooks. What kind of people steal during a National Emergency. I'm so disgusted. DO NOT USE HOME AWAY! Don't rent from Aldophus Wilson in NOLA if he is on any other apps. He will steal your money and ignore you.

I currently have a property listed on Homeway.co.uk and all I can say is stay away! They charge holiday makers ridiculous fees which I was not informed of when paying hundreds of euros to list my property.
They also charge VAT on my rental? Surely this is my income and they have no right to impose VAT on money which has nothing to do with them?
On a rental worth 900, a customer is charged over 110 extra in fees, 25.30 of that is credit card fees alone!
I had been diverting customers on to another site which I use, as there are no hidden fees on that one, but I received a stern email from homeaway to say that if I did not start accepting bookings on their site, they would take my property off line!
I must certainly will NOT be renewing my listing, would NEVER book with them for my own holidays and can only advise other to do the same.

Due to the effects of Covid-19 I was forced to cancel a booking. The initial listing of the property offered a 100% cancellation refund if cancelled more than 30 days before the holiday. This is 7 months away so thought I would get an automatic refund of my deposit. The home owner refused and, after conversing by text, changed their property listing to say no refunds are available on the property. I started a chat session with HomeAway and their customer service representative was full of sympathy and assured us we would get a refund. She even went as far as saying that the owner was being very dishonest. But then, she 'forgot' to email us a transcript of the chat session and we can no longer communicate with them. They have refused to reply to all of our emails and terminate immediately when we start a chat session and mention the case number. Absolutely disgraceful behaviour from a previously well thought of company.

I recommend you don't ever try renting with Home away. They ask for your credit card information before the rental is approved by the owner, and say it will be scratched if the rental is declined. The rental was declined because the cottage was already booked by a different site. My credit card was still charged the "SERVICE FEE" OF 82.99 which is complete bull$#*!. I have called Home Away Customer Service about 5 different times and keep being told the same thing... "Your credit card will be refunded within 3-5 business days". It's now been 15 business days since the property was declined. Complete BULL$#*!

Homeaway has ruined our vacation experience. We found two seperate house through 2 seperate homeowners. The first home confirmed our reservation, then deducted over $1000 from our account. An hour after confirming, the homeowner decided she was going to renovate the home, and cancelled our reservation. Over 4 hours on the phone and 2 days later, we have still not been refunded. We then found another house. We requested to rent it, the homeowner responded it was unavailable and denied our reservation. Yet they still charged our account for the house. Now we have been going back and forth between the bank and homeaway all day trying to get our money back for a reservation that was never made. Beware or this company.

First off, what ever your read on the website is not true as it relates to availability. I had over 20 tries of renting a condo in Palm Springs area that the site said where available only to find out they were not. So what you see is a fiction novel.

My true horror story is that I rented a condo that showed available. It had a payment schedule that stated basically 1/3 1/3 and a final 1/3 would be required over the course of 10 months. I was booking a rental 1 year in advance. As I monitored the transaction the entire rental amount was charged to my account within 20 minutes. I called the phone number on my emailed receipt and was told "oh that was a mistake" we will cancel the transaction". (It was not an in significant amount by the way.) They also said we cannot take this reservation because it's only for a week. So they not only took the full charged amount in monies but also would not rent me the place. Be warned, stay away from this fiasco!

My brother and I spent a week on the phone and on their sites (vrbbo.com, homeaway.com, and vacationrentals.com) trying to book a cabin to spend a weekend. Unfortunately, for a week and a half, we could not get their site to work and kept having to enter our payment info only to receive "Unable to process payment". After calling, we received the "it's the card" only we used 5 different credit cards total and none worked. They tried to have us contact the owner, etc. Finally, we just ended up booking a hotel because I'd rather pay more than deal with them. Absolutely horrible experience.

We are completely disgusted with Homeway.com. Ever since their merger with vacation rentals.com we've had nothing but problems. We are now in our peak season and our listings don't even show up on Homeway.com or Vacationrentals.com. Multiple calls to the company have produced no results. We had great experience with vacationrentals.com before the merger. Then the merger which tripled our fees, charged our customs 9% and now just plain lousy service. Come on Homeway.com get your act together. Stay away from this company until they get their act together!

Terrible customer service with a change in a reservation. Changed our reservation from 2 weeks to one week and instead of doing a correct adjustment, they doubled my nightly charge and left my 50% payment as the first payment and then used it again for the second payment. Weird, right? The owner and I questioned this weird math with phone calls and emails but they said I had paid in full. Fast forward to after the vacation. I attempted to get my $500 refundable damage deposit back assuming I had paid it. After another round of emails and phone calls they said I had not paid one because it is paid in the second payment. They then blamed the owner for not refunding it and it was not her fault or mine. It was HomeAway's. I finally asked for a supervisor in an email because for their hefty $399 service fee I got nothing but grief and agents that did not understand. Never heard back after asking for a supervisor. I Will not use their site again and would not recommend.

Terrible system that withdraws money from your card upon request for reservation then takes 72 hours to have money return.
Advice: change to have money withdrawn upon request acceptance.
How can I look to book another place if the money I had put away is sitting in limbo!

I wish I had read these reviews before agreeing to book with Homeaway. These people are the worst thing with what I have tried in terms of vacation rental. I have four months waiting to be paid for the December 2018 reservation, every day they have a different story, I changed the account three times because according to them 'my bank does not accept transfers' and the worst thing is that, it is all lies. Payments provider is Payoneer and they are even worse, they kept the money for two months with the excuse of a technical error and now that they return the money to Homeaway the same thing happens... not even a proof of delivery I received and the money has never arrived. Sent many emails and I have called many other times and nobody solves the problem... Someone should sue them or collect all those who have been scammed by these people to pay three times for the bad times and dishonesty with which they handle,,

I want to file complaint on michael young. Home is listed as 2 night stay, i tried to book four nights, he responds its a week stay. I respond with a copy of the ad which states two night min stay.
He then responds, Replied available-4 hours ago
"No, you don't have the money." is this the type of people you have working for your company? He is a arrogant person.

Property
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Michael Young/ lienced realestate broker ( he cant even spell licensed)