Joshua K.

My brother and I spent a week on the phone and on their sites (vrbbo.com, homeaway.com, and vacationrentals.com) trying to book a cabin to spend a weekend. Unfortunately, for a week and a half, we could not get their site to work and kept having to enter our payment info only to receive "Unable to process payment". After calling, we received the "it's the card" only we used 5 different credit cards total and none worked. They tried to have us contact the owner, etc. Finally, we just ended up booking a hotel because I'd rather pay more than deal with them. Absolutely horrible experience.