I recommend you don't ever try renting with Home away. They ask for your credit card information before the rental is approved by the owner, and say it will be scratched if the rental is declined. The rental was declined because the cottage was already booked by a different site. My credit card was still charged the "SERVICE FEE" OF 82.99 which is complete bull$#*!. I have called Home Away Customer Service about 5 different times and keep being told the same thing... "Your credit card will be refunded within 3-5 business days". It's now been 15 business days since the property was declined. Complete BULL$#*!