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The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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This morning I connected with the company Precise Property and Maintenance recommended by Home Advisor - within ten minutes Casey the owner called and I told him what worked was needed to be done and he had mentioned he was already in the area and could be there within the hour. I was so happy and because it was for my mothers home he even gave her a senior discount. Casey and his crew were so friendly, proficient, professional and precise regarding the trees trimmed and shrubs. We were so pleased with how affordable the price was. My mom gave him a tip and told him that she will have him come again in the future when they are in need to be trimmed again. Money well spent!"
Don't hire James. His labor charges are ridiculous. He's a handyman and has a "helper" and charges hourly rates at $68-$75 for each of them. $140 an hour for handyman work is ridiculous. Quotes are always underbid but then end up costing more because of a disclaimer that says it's only an estimate. Don't hire myHandypro.
HA will charge you for leads that are non-existent. We received a lead, called it. The person on the number given had no idea what we were talking about. Requested a credit from HA and it was declined. No reason for the declination was provided, just long winded explanation about how the money spent with HA should be looked at as a total marketing budget. From the comments here; its only a matter of time before HA is facing a Class Action Lawsuit. I'm glad I'm not an investor. Revenue and profits aren't real.
When I first began to use Home Advisor I was pleasantly surprised with the efficiency of their referrals. I would post a project and several vendors would contact me and we usually did business. Then there was a phase where 1, count em, 1 vendor would contact me and Home Advisor was all proud of - nothing. I stopped using the service as it was more efficient for me to find my own people. I tried them for my vacay home for a flooring project and the 1 "pro" they sent me pretty much botched the job. Now I need an exterior door replaced with some carpentry beyond the door involved. This time Home Advisor gave me the numbers of 4 different "pros" all happy to help me out. I contacted all 4 to get a range of prices. 2 made immediate appointments with me to look at the job. One never returned my call and one had me text some information to him. The 2 that made an appointment with me never showed up, thus ruining 2 separate days for my wife and myself. The final contact never got back to me at all. A side note, the one that missed an appointment contacted me again under another company name. I recognized the name and you can imagine how far that went. Home Advisor did "follow up" by emailing me within an hour of my request and asked if I was satisfied with my contractor. Really now, an hour? After that there was no follow up so I am taking it upon myself to let anyone know how I feel. I did get a contractor by visiting another condo near mine where a contractor per was working on a project. Thanks for nothing Home Advisor. Seriously, Home Advisor, don't expect anything positive from me again.
Did a test of the HA site for a project. Got a "recommended" contractor with no real address, only a phone number and reviews that were overwhelming positive but not realistic, except for the negative reviews.
My problem was a leaky freezer and non draining dishwasher. My appliance guy shows up in a Toyota. His toolbox is a duffle bag, his pipe cleaner is a coaxial cable. His solution is a cleaning of the refrigerator. After 3 hours and $200. My dishwasher is worse, my refrigerator is clean but still leaks. There is NO home advisor screaning?
I have called & spoken to HA about a contractor they list & are referring for jobs. This person has had his license taken away for 5 years from CSLB in the past. He is now again accused by CSLB with 4 different violations as well as 3 lawsuits from clients. He even has two RO's against him for harassing & stalking prior clients. This was all brought to the attention of HA legal department. They said a 3rd party checks their contractor's background when they sign up but not after that. So in other words by using this service you could be letting criminals into your home & giving them access to your family. Please do not use this company! Word of mouth & checking with the CSLB & YELP is a much better way to go.
Poor business manners, landscapers do not return calls, or keep appointments, senipr citizen getting very fustrated with home advisors
I needed a contractor to build a deck. 4.5 STAR rating by HOMEADVISOR. The contractor came right away, set up a contract for $2200., which I gave him half $1100. Never did anything! Went to court, won, never received any money back. They use HomeAdvisor to SCAM people. Contacted HomeAdvisor who told me that they do not stand behind their advertisement. HomeAdvisor claims that they check their contractors "really". I Googled the contractor and had SCAMS of other people, including IRS, and evictions.DON"T USE HA.
This company will charge you for everything, they are Angie's list too, so when you get a call for Home Advisor The tech in Angie's list got the call before you so they're doing a job while you get the call and you still have to pay for that service, what a joke never use them again
I went online, googled some landscaping companies because I need some dirt hauled to my home for a garden I am building. I found what I thought was a legit business site in my area. I submitted a request online. Quickly found out it was not the landscaping company the pretended to be, but HOME ADVISOR! I got an email from them suggesting two business. One being a home cleaning business. I got a call from one of the business they have suckered into using their services and told him exactly what happened and that I am sorry, but I don't do any business with Home Advisor in any way and I am sorry he is a victim to their con and for wasting his time. He understood and I think is equally fed up with them as well. If you own a business - DO NOT USE THEM to promote yours. If you are a home owner - DO NOT USE THEM to find companies to do your job. I don't do business with liars and cons.
We have subscribed as a contractor to HomeAdvisor for the past few years. Their categories are so ambiguous that most homeowners can't find the service they are looking for. They say they will give credit for leads that are not correct or for the wrong category but that is false. They will give credit on one or two and then charge full price and say your account is not in good standing because you requested too many credits. They are a total waste of money! Stay away! Put an ad on Yelp or Craigslist and at least it won't cost you $100 for every wrong lead. We signed up for $200/month and yet somehow end up having over $1000 charged on many months. STAY AWAY FROM HOMEADVISOR if you don't want to waste valuable advertising dollars.
OUR COMPANY SIGNED UP AND WAS GIVEN BAD REFERRALS AND THEY CHARGE FOR THESE INCOMPLETE BOGUS REFERRALS!
This company is will troll you 24/7 until you threaten to call the states attorney on them. The "leads" are about 10% of the time an actual lead. MOST of the leads are people whom have no money to even begin the project they are requesting pricing for. One of my leads was unhappy tenants looking for pricing for maintenance on the building they lived in to take their landlord to court. The HA employees will relentlessly call and abuse you on the phone, offering free leads and then sending them while their accounting department charges for your "free" leads.
I got same day service at a very reasonable price and the work was excellent, I highly recommend this company.
Work will never get done. No one shows up or cancels meeting at the last minute. I tried several gutter cleaners, general contractors and painters. Most companies are based out of locations far away so no one seems to care about customer service.
I have been with home advisor for about four months and 80% to 90% of my leads are for services we do not perform. I call and have to fight to get a credit on the home advisor account, not back in my account. I have now turned off my leads for the max of 14 days. And I will have to keep doing this until my membership is up. This is a waste of time and money.
Have been signed up for home advisor for about 3 weeks. Worst nightmare ever! We got promised so much good from our sales rep. A after he got credit card info, he just disappeared for 8 days. I was unable to get in touch with him, and he never answered any of my voicemails. I spoke with 5 different people about an issue with our business name being advertised wrong. Which by the way our sales rep A. Promised would be fixed within 5 business days, and then disappeared. No one checked up on anything until I started complaining and then I got couple phone calls from them as "a nice service we want to go over how to use home advisor"... well that would have been great from start and not after 2 week of the worst membership I have ever signed up for. In the end, after more than 5 hours of phone conversations I got offered that they would pay half of my lead cost so total of 120$, until next day it changed to be 100$ credit for future leads. Might sound good - but after the worst service, why would I want to keep doing business with them?. The leads you get might seem promising in the beginning, until you figure out that it is almost impossible to get in touch with the home owner or if you do as we did, the customer ended cancelling because she had been contacted by 10 others. Which by the way home advisor promised that only 3 pros would get the lead... Also, impossible to speak with an actual manager. Do yourself a favor and NEVER sign up as a home advisor pro. Don't waste your money here!
I tried to get a Drywall contractor using this site.
They send me a "contractor" who gave me the lowest price of all the ones who bid from other sites. Because, i speak Spanish language. I was able to get more information than the regular american Homeowner can get. Results/ The guy is not even legal in the USA.!
What it will happen if the guy decides to get my down payment and disappears? It is completely ridiculous that this happens in the USA. It should be a state regulation over these kind of online businesses. No wonder they want that you get the County's Construction permit. Be aware! Referral from Home Advisor doesn't mean that you are legally protected.
Answer: We had a similar experience when first trying Home advisor out. They kept taking money out of our account arbitrarily. I finally had to file stop payment forms at my bank. Then they threatened us with extra fees unless we "settled" our account. We have strict DTPA laws (deceptive trade practice act) in our state. I advised we complain to our Attorney General about this. I think home advisor should be banned in our state because of this fraud.
Answer: I didn't, they have been blowing my phone up for 6 month's now and now they act like thier desperate for me to sign with them. I have absolutely no want or will i ever sign with them after i have heard what thier doing to contractors who have a contract with them. I just signed with a family owned reality company and even they told me not to sign and even when i tell home advisor i don't want thier business they ignore my request and still call and now they act like thier a home owner requesting painting but once i get to asking where they live or information all of a sudden I'm being told to do a background check and i sign up for free! But i have to pay a percentage of my leads or size of job something of that nature where i pay them for a no guarantee of work as i see it. I can't trust handing money to a company that's being deceitful in a phone call off the rip! Just be careful i don't hear good thing's about them all over now.
Answer: Fake leads, sends email, text & calls between 20-30/day and charges for each. Even if Contractor doesn't open Or answer any calls! Will rip off contractors about $800/day until they catch it and no refunds! Do Not Use HomeAdvisor!
Answer: I don't know about the house cleaners but, I do not trust the company based on my own recent experience.
Answer: You don't know you have to call home advisor and wait on the phone for an hr until they pick up
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...