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HomeAdvisor (Powered by Angi) Reviews Summary
The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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Wonderful the referral you gave us to B&G Builders saved our backyard makeover. They listened to what we needed and have great customer service.
Very happy with the way my project turned out. Was very happy with Carlos. Thank you HomeAdvisor for finding the right person for me.
My experience was excellent I will refer this service to family and friends.
Was very pleased with the responses and offers of service.
Couldn't have asked for more, amazing. Far exceeded any expectations I had prior to using the website.
I needed some minor roof and gutter repair, plus gutter screens. All of my prior/usual contractors were either too busy or not interested in a small job, so I decided to try HomeAdvisor. They quickly recommended 2 companies that were new to me and relatively new in my area, both of which appeared qualified, with similar pricing. One had slightly better customer reviews, I used tha and am satisfied.
Great experience. My installer was very knowlegable and informed. He showed up when promised, had good communication skills and built a trust with me. He did an excellent and professional job and I am very pleased with the result.
It was all done on line.
No human contact. I was contacted within minutes.
Fast and simple. Got a great price and the work was excellent. Takes a lot of stress out taking care of my house
Home Advisor helped with two remodeling jobs. Both new flooring in our entire home and total kitchen remodel. They gave us several options and were very helpful in scheduling appointments!
Very generic. A little "pushy". Used company because of neighbors' reviews and comments. Thanks
Guardian Exteriors did a great job. David and Josh were prompt, kept their appointments on time and were fairly priced for the best roofing materials
Had 3 sources recommended. All gave quotes. All quotes were the same.
THIS IS THE WORST COMPANY EVER! I SUBMITTED MY CREDIT CARD TO SECURE AN APPOINTMENT AND WAS CHARGED $647 FOR NOTHING. I NEVER SPOKE TO ANYONE, NEVER MADE AN APPOINTMENT AND DID NOT HAVE ANY WORK DONE. WHEN I COMPLAINED THEY TOLD ME THEY WOULD REFUND ONLY HALF OF THE MONEY. I AM OUTRAGED! THIS IS COMPLETELY UNFAIR. DO NOT USE THIS COMPANY... I WILL NEVER USE THEM AGAIN AND HOPE NOONE ELSE DOES EITHER. I AM SO ANGRY I CAN'T THINK STRAIGHT - THEY ARE TERRIBLE!
I signed up for Home Advisor hoping to get a little extra business. Boy, was I fooled. Their phone reps are nothing more than con men looking to make a fast buck off of YOUR BUSINESS. Do not sign up for them. They will push leads on you after you turn them off. They will send you FRAUDULENT leads of people that don't want to be contacted, emailed, or called. 99.9 percent of their leads are total garbage and they still charge you nearly $50 per lead when they know they're complete and utter garbage. If you're a contractor, do not trust these folks for anything. In one month, they charged me nearly $1000 for all useless leads. No one answers or responds to any of them. They made more money than I did off of MY BUSINESS. Don't get suckered like I did. I'm contacting an attorney, the BBB, and the Michigan Attorney General to file a claim and suit against them. They promise the world but don't follow through on anything. They expect you to pay for leads that don't ever pan out. Build your business organically. Skip these frauds.
September 22,2020 we contracted with Lake Erie Roof... what I can tell you is they set up an appointment to investigate my roof repair job. Jeff was on time for appointment and did a detailed investigation and provided a fair price for the job. Next a team of three professionals arrived and worked diligently to make repairs and complete the job. The Team members were Neat and did a perfect repair to wood and replacing a number of tiles. Lake Erie Roofing is extremely professional. I will always contract with them. They are a five star agent.
Most crooked company ever. Give 4 pros to customer, so 4 pay them and 1 gets the bid. Try to cancell? They start billing you on your card. Want refund? They tell you it can take up to 30... YES THIRTY days for them to give your money back. We have been shut down by this fake covid crap, out of business. Called DOCUMENTED... and cancelled and they still hit me for over 680.00... corrupt evil peolpe... burn them down
So much for highly-rated pros. Canceled on twice at the last minute. Support provided no help at all. Getting contractors is already a pain in the $#*! and doing it through HomeAdvisor makes it that much worse.
Very bad practice, does not give a receipt of all the work that needs to be done, then will try to collect on a price that was never agreed to and then starts a job and pulls the man off the job after doing more damage then was there originally. I have pictures to prove it!
I had purchased a fixed priced service to replace a ceiling fan from Home Advisor and it was a nightmare. They kept rescheduling my appointment three time and every time It took me an hour to drive and open the property and the technician never showed up.
This is by far the worst home improvement experience I had. Don't use this website they will rip you off!
From the business
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members