On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I wasn't receiving a call back from businesses. I received a call from HomeAdvisor and he told me the businesses might be busy. He made some calls on my behalf and I hired a company.
Home Advisor made process of finding and selecting a contractor less stressful.
Very good company I would highly recommend you to this company. Very professional
We had a salesman stop in and we told him we wanted to think about it. So the salesman said he wanted credit card info in case we decided we wanted to start. They instantly started charging the card with out our permission and when we refused to pay they sent it to collections
I was pretty specific in what services I was seeking in placing my ad, but because it had the word lawn in it, apparently that opens the flood gates to everybody who does anything with lawns, especially lawn mowing services.
I have used Home Advisor three times to find professional services and have been very pleased with each experience.
Two separate job through Home Advisor
Both done with ease and professionalism Both did what they promised
Got back to me right away when I asked for help. Was pleased with results.
Website was easy to use and to provide the necessary comments for the contractors we hired.
Painless & productive. They were attentive to my needs & did a really Good job
It was great. Company was on time clean social distancing and knew what he was doing
The company is great. It provides an easier way to help find professional contractors for jobs and I love that I am offered more than one choice.
Easy to work with and connected me with a great service who I was pleased with.
It was great Pat worked my hectic schedule and did fantastic work
Very professional, comes with his own tools, detailed oriented, neat and clean, he cleaned up the whole area when he was done.
Work was done well and they stayed on budget. Would recommend them to family or friends.
Home advisor hooked us up right away because we got 4 calls from plumbers right away. That was a little awkward trying to juggle all the calls. I later noticed that I had an email with 4 names to choose from. I would rather do the calling myself. But I would use HomeAdviser again.
Great customer service via the phone and easy ti navigate on the computer.
Posted online and got two responses almost immediately. Both gave details and estimates and explained the process
We needed a repair to our roof quickly used home Advidor and was contacted by at least 3 companies. The next day the repair was being done and done very well.
Answer: We had a similar experience when first trying Home advisor out. They kept taking money out of our account arbitrarily. I finally had to file stop payment forms at my bank. Then they threatened us with extra fees unless we "settled" our account. We have strict DTPA laws (deceptive trade practice act) in our state. I advised we complain to our Attorney General about this. I think home advisor should be banned in our state because of this fraud.
Answer: I didn't, they have been blowing my phone up for 6 month's now and now they act like thier desperate for me to sign with them. I have absolutely no want or will i ever sign with them after i have heard what thier doing to contractors who have a contract with them. I just signed with a family owned reality company and even they told me not to sign and even when i tell home advisor i don't want thier business they ignore my request and still call and now they act like thier a home owner requesting painting but once i get to asking where they live or information all of a sudden I'm being told to do a background check and i sign up for free! But i have to pay a percentage of my leads or size of job something of that nature where i pay them for a no guarantee of work as i see it. I can't trust handing money to a company that's being deceitful in a phone call off the rip! Just be careful i don't hear good thing's about them all over now.
Answer: Fake leads, sends email, text & calls between 20-30/day and charges for each. Even if Contractor doesn't open Or answer any calls! Will rip off contractors about $800/day until they catch it and no refunds! Do Not Use HomeAdvisor!
Answer: I don't know about the house cleaners but, I do not trust the company based on my own recent experience.
Answer: You don't know you have to call home advisor and wait on the phone for an hr until they pick up
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...