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The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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Needed gate plating and hinge metal work. I was sent recommdations and reached out to a business on the list. Very fair pricing and the workmanship was top notch.
I appreciate this service because there are reviews. I don't choose solely on price but on other client reviews. The response is quick and the follow-up from Homeadvisor is thorough.
Whenever I contacted Home Advisor, I got different information from the different agents. I found many communications issues in relation to how they actually work for a customer seeking out professional contractors for job requests. The contractors I utilized were excellent, but I can't give that rating to Home Advisor representatives. They fall into a category of the right hand not connecting to the same body as the left hand. I wish they change their systems of communications when hooking up customers with contractor providing the actual services.
Lost hot water the day of worst winter weather in 20 years. Called 3 companies, only one showed up and took care of our problem.
Tim from T&S called and setup an appointment. Everything went smooth from start to finish.
I had a blocked sewer main. I had talked with a local plumbing firm. They have a good reputation, but are costly. I was looking tfor a second opinion, using Angie's List when I got a call from Aaron Plumbing, who had seen my post. They arrived, immediately understood the scope of the problem, and said they could do the job for half of my first quote. I told them I did not want inferior work, and they assured me that would not happen. They were right. They did excellent work and guaranteed it. Home owners don't know how to find skilled workers when they have problems. I have used Home Advisor several times in the last few years, and in almost every case (except one), I have been totally pleased with the referrals and the outcome. I'm a fan!
Home Advisor was excellent. I highly recommend their services. Vendors were calling me within 30 minutes of my contact with the website!
I seems that HomeAdvisor vets its recommendations thoroughly. My experience with an electrical team (brothers) is a 5,
Great and easy experience from start to finish. Got what I wanted done quickly and within my price range
Great, positive experience. JMSM heating and cooling did our repair on the fireplace. And it's now operating like new!
I received a free estimate on trimming a tree one day and the job was completed the same day I requested their service, two days later.
The job was quick and they cleaned up afterwards.
Rushed but the job was done - I should have been more sure about when and firm if i did not want it then.
This is the 3rd time I've used Home Adviser to find someone to help me with a project and I've been happy every time.
David is reliable and honest. Plowed the driveway and shoveled my walk. I am satisfied with his services.
I haven't had a bad experience so far since I start using services recommended by you. And it saves me a lot of time and a headache. Keep doing a good work screening business who provide services and connecting us with them.
Within minutes of submitting my request I got a phone call back. Scheduled the job. Came when it snowed (which i wasn't expecting) and completed the job. Had all the tools and parts on his truck.
I contacted home advisor hoping to interview possible handyman for different future projects. I was given a quote on project, and told I would not be charged until I had a job done. I interview a contractor and was not satisfied that he had the experience I needed or he job. I was charged over $800.00 which caused a overdrafts in my bank. I Called homeadvisors and was told that they would call me back within 24 hrs. I the website states you will not be charged until the job was completed. I had no work done at my home, and didn't schedule any jobs to be done in the future. I am furious with the customer service and the Scam ways they can take your money even thou they didn't rendere any services. I will not recommend Anyone to Home Advisors. I wish I had read these reviews before I contacted them, because they have been sued by both contractors and customers. If you don't mind strangers coming to you home without license or bonded Home advisors is your company. I feel very uncomfortable with the people they schedule me with. I would not hire a person without license to do electrical work in my home. I would not hire a contractor to replace a shower with glass blocks if the had no experience or skill with glass block walls. Yet I was charged to find out that they were not qualified to do the job.
Hi Fonda, We appreciate your feedback and apologize for any frustration or inconvenience you've experienced while using our service. We would be happy to further address any concerns you have and look into the billing issue. You can give us a call at 877-699-4736 or please send your contact info to emailus@homeadvisor.com so we can reach out. -HASupport
Answer: We had a similar experience when first trying Home advisor out. They kept taking money out of our account arbitrarily. I finally had to file stop payment forms at my bank. Then they threatened us with extra fees unless we "settled" our account. We have strict DTPA laws (deceptive trade practice act) in our state. I advised we complain to our Attorney General about this. I think home advisor should be banned in our state because of this fraud.
Answer: I didn't, they have been blowing my phone up for 6 month's now and now they act like thier desperate for me to sign with them. I have absolutely no want or will i ever sign with them after i have heard what thier doing to contractors who have a contract with them. I just signed with a family owned reality company and even they told me not to sign and even when i tell home advisor i don't want thier business they ignore my request and still call and now they act like thier a home owner requesting painting but once i get to asking where they live or information all of a sudden I'm being told to do a background check and i sign up for free! But i have to pay a percentage of my leads or size of job something of that nature where i pay them for a no guarantee of work as i see it. I can't trust handing money to a company that's being deceitful in a phone call off the rip! Just be careful i don't hear good thing's about them all over now.
Answer: Fake leads, sends email, text & calls between 20-30/day and charges for each. Even if Contractor doesn't open Or answer any calls! Will rip off contractors about $800/day until they catch it and no refunds! Do Not Use HomeAdvisor!
Answer: I don't know about the house cleaners but, I do not trust the company based on my own recent experience.
Answer: You don't know you have to call home advisor and wait on the phone for an hr until they pick up
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...
Hi Xhevrije, We would like to thank you for your feedback about the communication issues you encountered. We are sorry if you had any but a positive experience with our customer support team. We would be happy to address any concerns you have and help you submit your feedback. Please send your contact info to emailus@homeadvisor.com so we can reach out. -HASupport