HomeAdvisor (Powered by Angi)Reviews 8,482

I just started my company and thought it would be a good idea to get onto home advisor. Being a responsible and professional painter, my idea was to get connected with same minded customers. I was led to be piece that I was only going to be charged for leads that I clicked on and was connected. OH NO! You are charged for EVERY lead sent. I was being sent leads for services that I don't even offer in places that I don't work. In 2 1/2 days I was racked up almost $700. That along with the $300 to sign up. NO WONDER WHY THEIR COMMERCIALS ARE ON 300 times a day!? The best part is the couple that I did click on, I went and gave an estimate, which was lower than most I'm sure other, I got no closures. Lesson learned.

Home advisor has gotten very creative and works very hard on how to screw their contractors in regards to leads. You're better off finding a pro on their service and calling them direct after researching them yourself. They have messed with how you receive leads, turn them on/off... etc. To the point where no matter what you do you will get hit with lead costs. And then they refuse to credit you unless you threaten them with litigation.

They are thieves. I signed up with them on 9/21 and as of today I have been charged 1077. 51 for leads that I did not use or agree to pay for. When I called to inquire about this I was basically told we are sorry someone lied to you but there is nothing we can do. I asked them to pull the call where the sales rep lied to me and was told those recorded calls are only used for training? Please they know they are liars and that they probably don't record any calls because their employees are trained to lie to the consumer. I have filed a complaint with the BBB I just don't understand with all the complaints how they are still a legit company. They should be permanently closed!

This lead app is a scam. I constantly pay for leads of people who don't answer or respond to voicemails. Everytime I call in for a lead credit I get different answers on why I can't get my money back. Lead prices constantly rise for the exact same type of work that comes through. There is no rhyme to their reason when it comes to charging for a lead. If i do get credit back on a faulty lead, I magically have a new lead come through for the same cost so I'm charged anyways. I've had home advisor pro for about 6 months now, and I've probably averaged a phone call with customer support ever other week.
The one thing they do have straight is, they tell me if I can't get ahold of a lead it is not their fault so I will not be refunded because they still gave me a lead. I had customer support tell me one day that the best way to ensure getting ahold of a lead is to call 5 times the 1st day, 4 times the 2nd day, 3 times the 3rd. And so on. I laughed at her and said, so you exept me to call a lead 15 times in 5 days? Thats stalking if you ask me. I couldn't believe she told me thats how to talk to my customers. I don't recommend home advisor to anyone who owns a business.

I got four leads from them. Two were from things i didnt do. In one of them, the guy didnt answer the phone. In the last one, the lady wasnt sure what she wanted, and she said she expecting the Home Depot to call her. They just gave me a refund for two of those leads. In the other two they said it was a legit lead. How can a lead be legit when one dosent answer the phone and the other dosent know what she wants, and she was expeting another company to go there. Never deal whith home advisor just lost money.

Even if you set your budget at a certain target and they hit it, you can expect to get more, I was hit with 100+ over the amount of the lead. They straight up told me the opportunity leads that I can accept will be bigger fee leads because I'm pausing and limiting my other budget. Once I put my budget lower the leads for really small projects that used to be like 15 bucks ended up being around 40-60. They are scamming you if they don't get what they thought they could before.

Last July, I joined as a company to home advisor, with the promise of part of them to send me effective clients: which was a lie, they sent me some contacts, which I called and they never answered, everything was a lie. Finally one of their clients answered me, and it was a scam where $ 2,200 was stolen and that I have now in the police. And now they want to charge me $ 3,300 just because they sent me some false contacts. It is a robbery do not let yourself be stabbed by these people

I was somewhat suspect of my ability to not accept leads that weren't a good fit for my business and was told I didn't have to accept them. Not the case... you get charged for every lead and, even if it isn't something you aren't interested in, you can't get credit for the lead. Worse still, if you get a useless lead (no response, or not ready, willing or able to move forward) you can request a credit, but more times than not, it'll be rejected. I asked to speak with a supervisor and was told it would be 5 - 7 days... still no one called. You can use their system to turn off leads and there is also a way to request that someone contact you - no one ever did.

So, though a potentially decent way for service providers to get leads, not (in any way) a decent use of time or money for a home builder. Sifting through useless leads would be ok if you actually got credit, but I've spent thousands and no real prospects to speak of and, after a year, I believe that is sufficient time for something realistic to mature.

I have hired three of the four companies supplied to me by HA. I got a call from HA about one of my three reviews. He said he had to read my review to me, ask some questions, then my review would be verified and put into my account for rewards credit. I asked why no one has called about the other two and he replied that it was an error on their part and offered to verify all three reviews. It was very time consuming but I completed all three reviews. Many months later I called about my rewards credit, they said to call Rewards Cust Service. I did and they told me to everything was approved and to look at my account in a few days to add my address. I never did for several weeks and when I did-only one of my three reviews was listed. I called and left a message with Rewards Customer Service. When the Rewards Customer Service rep called me she (ALEX) told me she was "making an exception and would pay the $50 but she had to explain why". After spending several minutes listening to her drone on and on she basically told me the companies I hired were not "Rewards Approved". LOL I told her I had hired them all from the match they sent and had called Rewards Customer Service and was told they were all approved. She did the worse thing anyone in Customer Service can do. She blamed me and told me I did NOT call Rewards Customer Service. I told her she was wasting my time, what she told me made no sense and that I would never use HA again. I have yet to receive my reward money. Then I found out they are involved in a class action lawsuit by the companies they charge to include in a three to four company group referral. I would NEVER pay for those referral odds.