HomeAdvisor (Powered by Angi)Reviews 8,482

Here is the facts that I experienced with HomeAdvisor. I'm a contractor. So they hounded me for ever so long to join up with them. Finally, I decided to give it a try, not that I really needed their service. But I discovered when I started to sign up, that there was much more to it than just paying a certain member fee, which was plenty high in itself. They also charge a percentage fee for every potential customer they refer to me. Whether it's a good lead or not. At that time, I decided I was not interested. Then, I thought I would try out their service. You know, like someone who was using their "free" service to help me find a contractor. So I started to fill out a request form for that.
And I found it to be so lengthy that I discontinued it and logged out. I did "not" give HomeAdvisor permission to refer anyone to me. Because I wasn't interested. But I guess they had enough information to go ahead anyway and refer me to some poor sucker so they could charge him for a referral fee. Which is exactly what they did. One of their contractors (only one) contacted me (by text) and said something like this, "I heard you was interested in some paving,". I immediately texted him back with my number and asked him to call me. But, he would not call me. Apparently that's the kind of contractors they have. It was the only one who contacted me. I was going to inform him that I did not ask, or authorize HomeAdvisor to refer me to one of their contractors. And I was going to remind him, or inform him, that he had just got scammed. Because no doubt, Homeadvisor charged him a fee for that.
In closing let me just say, I don't see how a company like this stays in business.

After MONTHS of being chased by HomeAdvisor, I spoke to a couple of other contractors who gave relatively favorable input about HA, so I signed up the next time they called. In hind sight they were more interested in collecting the membership fee than providing qualifying leads in the area within which we perform work. Within about a day of signing up I received, and was charged for 5 leads that were nowhere near my work area. I called HA and asked for a credit, and I was told to call each lead, stay on the phone for at least 20 seconds, THEN call back and ask for a credit. During the next year I did not receive ONE SINGLE qualified lead, and with each email I received from HA I requested a refund. JUST TODAY I was told there is a 3-day cancellation period, but when I asked during the call about the 5 bad leads, I was told 'let me check on the procedure and get back to you'. I have a business to run and could not sit at a desk staring at the phone waiting for a return call. I continue to get calls and emails about an 'overdue balance' with HA and I've asked for detail in an email, but nothing ever comes - oh wait, more emails and phone calls from new people, but nothing about the refund I'd been asking for. ALL CONTRACTORS: DO NOT EVER SIGN UP WITH HOMEADVISOR!

WARNING!
IF YOU ARE A CONTRACTOR DO NOT USE THIS COMPANY! YOU WILL LOSE YOUR MONEY.

I had a guy call me for months trying to get me to sign up (Mr. Kenny Finning which I'm sure is his alias). After finally signing up against my better judgment from the poor reviews from contractors, I payed my initial start up fee of $287. I figured why not try it, could it really be that bad? Yes!

After making my payment to this thief, he completely ghosted me in regards to setting up the account which was supposed to be done 1 hour after my payment due to a background check they do.

After days of trying to chase him, I contacted Home Advisor which was helpful getting me started. I had two contacts, one being legit and the other not. I didn't get work from either. I contacted the woman that was in need of work but from a different field. We discussed her issue and got her to the correct source. I contacted Home Advisor and explained the information. I also was charged double the money for what they call an exact match, which I was told the woman went on the website and picked my name directly. Being that she chose my name it was doubled in price. I then contacted the false lead back to question her on how she got my information. She stated that she contacted Home Advisor and the connected her to me via phone. To find out that I have been lied to on multiple occasions in a month discusses me.

I only do work with honest people as I am about principal! FEEL FREE TO TRY THEM BUT GO WITH YOUR GUT. I SHOULD HAVE..

This company is not set up to respond to the subscriber, who pays them all the money to stay in business. You cannot call, email or reach out to anyone there and get a response.
Emails are all "do not reply to", they keep short business hours, you NEVER speak to the same person twice. The salespeople who sell the subscription do not train you on how best to get the most out of your subscription. You spend all your time trying to get credit (which is not a real credit, they just send you another bogus lead) for duplicate and bogus leads, people with fake names, people searching the internet for cost estimates who a great percentage of have NO idea they are actually triggering getting called by subcontractors. Even if you as a subscriber get verification from a lead that it is bogus, HA won't credit you. TERRIBLE COMPANY. What a scam!

I am a contractor. I cancelled home advisor after one day of discovering that you cannot turn On and Off your account without it going into only three day delay. When I cancelled, the lady said it's done, but only to find out that the account is still under review. Dylan was not forthright in his presentation. There are other issues too considering the spend budget... You do not have as much control over it as you'd think abd it's no wonder why contactors complain of suddenly spending much more than they had imagined.. HA are liers and thieves. How about my refund? Where is it? They said there's still more people ahead of me and it can take 1 to 30 days. What does that tell you? My recourse for now is to go to various review sites and express my words. How can a company operate with such low standards, though?

This is a company of thieves! I have cancelled my account NUMEROUS times and it keeps getting reactivated WITHOUT my consent. They have NEVER granted me a refund for all the charges they do without my consent. I have had enough. If you are planning on getting a subscription with homeadvisors I recommend you to THINK TWICE, because they do not take a "no" as an answer when you want to cancel your subscription. They are sneaky in the way the speak, they are dishonest, and they have taken a lot of my money for a service I'm not getting nor I want!

I normally don't talk down on any business, but after trying to contact my agent Veronica Ramirez thru Home Advisor to dispute my invoice with no response back I decided to write this. 1st They send you leads that are not real schedule you for appointments without you're consent and charge you for them, when I call to dispute this they said they had nothing to do it with it and I'm still responsible for the lead, some of the leads did not provide an accurate number but yet Home Advisor still wants to charge you for calling them
When you weren't even able to contact the customer, the lead home advisor sends it's not only for you it's for other 20 more contractors which they really aren't given you the opportunity to discuss prices with clients since all this 20 contractors including myself bombard a client with million calls, Home Advisor sales you're information to random business advertisements companies which I found my self receiving more call for advertisement then actual leads. Home Advisor it's a scam and not a fare system to work with. I would not recommend this service to anybody specially for their lack of communication with contractors.

I had to cancel my membership with Home Advisor in less than a month. I was told that I would be notified of a match (to a potential customer) then I had to call them to discuss the job and make the sale. I knew I would be charged for each lead whether it turned into a job or not. What they lied about, is that I never got to call ANY of the leads. The phone number they send you is to their call center and every lead has a different "extension". You make the call put in the extension and EVERY SINGLE ONE had a recording that the number was not available so I left messages. Then, I sent texts, then emails. I never got returned calls. I complained to customer service and was told that they would change the settings so I wouldn't have to go through the call center and I would get their actual phone numbers so I can call the lead directly. That was another lie. Multiple leads later with the same results, I called to complain again. I was told the same thing. As it turned out, it was a lie again. I got two leads the next day which went exactly as all the others. I called to cancel the membership again and got the same manager. She hung up on me. I called right back and asked for her specifically and she wouldn't get on the phone. I left a message to cancel my account and told them that I was calling my credit card company to dispute the charges and that I wouldn't pay them a dime. I called the CC company and was told that they have had to do research on HA because they are getting multiple calls like mine. Finally another person called from HA because I responded to an email survey of theirs with one star and that it was an awful company. I told her I would not be paying for a service that I did not receive. She said it will be forwarded to a collections agency.

I have used Home Advisor a few times with mixed results in satisfaction with who they recommended. One person came unprepared with the tools he would need for tree trimming and asked to borrow mine. He also relieved himself in a bush in my front yard.
I used a appliance repair company. When I found out the outrageous price to fix a appliance I told him I'd do it my self. He then still charged me close to $100.00 for " traveling fees". With the help of YouTube I did the repair for 75% percent less then what he wanted but was still at a $100.00 loss to pay someone who just drove his repair truck to my house. HomeAdvisor would not post my review because they said I didn't use the repair service.

What this company does can not be legal.

It maybe good for the homeowner but I think if you talk with any contractor it would be a different story.
They will send out three or more contractors to a home owner and never letting these them know that we are paying crazy amounts of money to these scammers.
They lead them to believe that everything is FREE.

They have literally taken over the Internet so that the small guy has no choice but to go through them. Then we pay anywhere from $75.00- $150.00 and may never even be able to reach anyone.

From what I understand, they are under a class action lawsuit of some kind.

From all the money charged to contractors from deceptive practice, they will be able to pay for skilled and crooked representation.

This could just go on and on, but just go to youtube to see much more about the unscrupulous practices of Home Advisor.

I have been trying for almost 18 months to get back $493 in lead fees. We signed up with HA 2 weeks prior to Hurricane Harvey and had not received any leads up to that point. Late Saturday night when Houston started to flood, we started having set appointment emails coming in. I called customer service to "turn us off" due to the catastrophic events taking place with ABSOLUTELY no means to making these appointments the next day since the city was flooded. Guess what... their offices are open ONLY 8-5 M-F! The offer no support after normal business hours. They told me on Monday that I "should have" logged in to our account to turn off our leads. Problem was, the login information was not available. So here we are almost 18 months later and they still have my $493! They credited the lead fees back to my account to apply to future leads, but will not refund the money. I have talked to supervisors... no luck. This company is horrible, lacks customer service, will not take "no" for an answer when they make yet another sales pitch to get you back on the program, they are not a good "partner" to use their term. Save your money and yourself the headache by staying far, far, far way from Home Advisor.

After getting outrageous quotes from other flooring companies I came across Masterpiece Flooring through Home Advisor. Was interested in installing vinyl planking in the downstairs area of my townhome. After calling Willy at Masterpiece, he personally came by to give us a very reasonable quote and date he could do the installation. They also picked up the flooring for us prior to the installation, great customer service! They disposed of existing flooring and completed the new flooring (one person) in about 6 hours. The workmanship is awesome and we couldn't be more satisfied with the finished product. Mahalo Masterpiece, would recommend your services to anyone.

I have been with Home Advisor for years! It did work sometimes but most leads are duds. I call my leads as fast as I can and many times if they even answer the phone they have hired someone else or are price shopping. I also suspect many of these leads are not getting to my phone quickly. This company has cost me hundreds of dollars every month with very little return. I think I need to quit this company they are about to break me! The cost for these leads keep going up and up! Something is not right!

This company needs to be exposed for their crookedness! They should also be sued!

When our sprinkler system zone controls, after 20 plus years of service, finally broke down, I contacted Home Advisor. Within minutes, literally, I received a call from AFFORDABLE SERVICES. I would be remiss, indeed, were I not to being to your personal attention the professionally excellent service I received from Mark, their technician. He was knowledgeable, courteous and made a concerted and successful effort to correct the problem. This was my first use of Home Advisor referrals but as a direct result of my experience with AFFORDABLE SERVICES, it certainly won't be my last.