HomeAdvisor (Powered by Angi)Reviews 8,481

A company called 24 Hour Service installed a Bream hot water heater at my home on 2/26/2020. It stopped working approximately 2 weeks later. This was at a cost of over $1300. 00. After numerous calls and no response, today they said they could not come out due to the Coronavirus. Funny that other plumbers in the area will come out but of course at a charge. Isn't plumbing an essential service? Next call is Rheam direct and BBB. I noticed HomeAdvisor doesn't have great rating either.

I am a home contractor and have been a member of Home Advisor off and on for the past 5 years. I quit the service twice due to broken promises of giving credit for bogus leads. The 3rd time i rejoined, I was promised by David, Salesman for Home advisor, that the bogus leads would be handled by him if there was any trouble with me getting credit, Well, that was incorrect. Secondly, I told David I would rejoin HA if I can pay as I go, (DO NOT SEND ME A BILL). He stated that would never happen. I was doing fine for 6t months then I receive a bogus bill for $950.00. Of course I could not get back in touch with David he will not return my phone calls. Then another rep called my from HA and wanted me to pay half of the bogus bill. Contractors beware this is a bait and switch they promise you one thing then do another.

We are a reputable architectural office and thought we try out HA, but we should have googled them before we did. A simple web search reveals that they don't work ethically. Our mistake, won't happen again.
HA charges contractors and service businesses for useless, non-compliant or old leads but does not compensate for their mistakes. Example: A project we were charged for $94.25 was supposedly a "Complete remodel (with or without addition)" and turned out to be a single room drawing the client needed. The client was not fluent in English and my email to him after the call went unanswered. My request for credit from HA based on wrong information was turned down by HA.
Multiple and different independent sources online report similar issues.
And then I found this. A Class Action Suit against HA: https://chimicles.com/in-re-homeadvisor-inc-litig-case-no-116-cv-*******-pab-klm-d-colo/

The suit alleges the following:
Maintaining and employing systemically flawed and deficient processes to generate leads;
Charging Home Service Professionals for leads that were not from project-ready homeowners, were not verified and were bogus;
Using heavy-handed and coercive means to solicit new Home Service Professionals for Membership Programs;
Concealing and omitting material information about substantial monthly fees for mHelpDesk;
Blatantly disregarding Home Service Professionals' lead parameters and budgets;
Distributing the same lead to more than four Home Service Professionals;
Adopting uniform internal procedures intended to deny and discourage refunds and/or lead credits; and,
Exploiting terminated Home Service Professionals by maintaining their online profiles in order to shamelessly generate and pilfer Leads for its current network of HSPs.

Do your own web search and also look into the HA staff reviews on review places like Glassdoor, com.
It sounds like a call center business with high sales pressure. Don't sign up until you have done this research!
If you still want to try HA, be ready to cancel your credit card after you did because you might get charged even after trying to cancel your account with HA!
Good luck!

I was with HomeAdvisor for 10 years. In the past, I used to receive some decent work through the site. Over the last couple of years however, I would receive more and more unqualified leads. Even with "EXACT MATCH" leads, I would find that the lead was sold to so many other contractors, that the people hardly wanted to answer their phone because they would be inundated with calls. QUITTING HOMEADVISOR is a monumental task. They try to turn your leads on all the time when you don't want them and charge for the crap. I finally made a clean break. I would not do business with them at this point.

Home advisor. Charged me when my leads were off. They did the same thing last years gave me a free years sign up. This years they did the same. I have email proving my leads were off. They kept sending me leads and we all know how home advisor sends out B. S. leads so I always have mine turned off. They sent it to a collection agency mean while calling me to offer me another free years sign up. This is a scam company who changes there name who are also called Angie's list and they changed it previously before that. They send fake leads all the time. Warning to anyone who goes with this Company

The company Home Advisor Pro and their representative are con artists! Be aware (Warning) it doesn't matter if you respond to a lead job or not, YOU WILL BE CHARGED. Who has time throughout the day to constantly check their Home Advisor Pro app to make sure that you're not being overcharged for lead jobs throughout the day. Also be aware of them just throwing any job at you, my company is into Demolition and they kept sending my Home Advisor App lead jobs that had to do with trash removal! My advise go somewhere else that really care about their customer!
Any place but Home Advisor Pro!
WJR CONSTRUCTION

We had an estimate done on our raised brick ranch for siding, the couple that came only said they were from home advisor. No other business name was given. The couple took pictures never measured said they would email the estimate whiich still has not come. He provided no information, although my husband did not ask. He felt the person should have measured or explained how he was doing so with his phone. We will not be using this company for our ptoject.

I asked for a company to make a patio. What I received was a beautiful patio with stone pavers. The company was 7th State Builders. They did such a great job on the patio that I had them do three sidewalks. Fantastic work. I talked with Chase, the owner of the company, about getting something done to make my above ground pool look more appealing. With his ideas and suggestions. And my input, he designed a beautiful deck with a Pergola in the center
My deck is 32' x 10'. I love it. Thy just completed work on the fascia board trim around my House and also added soffits. Fantastic job. They will install gutters tomorrow. Our next project is a privacy wall to
The pool. A room addition will follow in the schedule. The quality of work is unbelievable. It is the best work we have ever had done to our home. And our home is 120 years old so there has been work done over the years. The crews are polite and cleanup after every job. Chase has hired the best people for his crews. I will recommend him anytime for
Any job. Thanks Chase and Crews

This is a really bad company! I was with them for just 2 weeks (03/19/2020-04/02/2020) and quickly found out that all of the leads I received from them were wrong! The first lead was mislabeled, the second lead was bogus (not a legitimate call back number), the third lead was fake. I feel bad writing bad reviews, but WOW! This is robbery. I do not recommend HomeAdvisor to anyone, contractor or homeowner. See attached photo of a "lead" that I got. Stinking outrageous!

As a contractor that has used them for years I will be leaving this site. They are predatory towards homeowners and contractors alike. They customer service at the supervisory level is beyond infuriating. Turning the blame and issues onto the contractors. Unwanted leads coming in that we are charged for. After reaching out to them to get credit on a few leads because my company has shut down due to covid 19, I was told it was too bad and that I still had to pay for them. This was the last straw for me. The complete lack of empathy and concern for public health is astonishing and repulsive.

If you are ready to ' move forward ' on a project within your home, source a vendor yourself. Ask friends for recommendations, they are usually the best. I was ready to have a retaining wall installed weeks ago and today had to cancel my ' Home Advisor ' account due to the fact vendors ( only 2 were recommended) were quoting too high or they were a
No show' from a scheduled appointment. From the beginning of this process to today was February 25th 2020. If you do your ' homework' educating yourself from the wealth of information on the internet you can save yourself a lot of time and aggravation. My advice, source a locally family owned and operated business.