As a contractor that has used them for years I will be leaving this site. They are predatory towards homeowners and contractors alike. They customer service at the supervisory level is beyond infuriating. Turning the blame and issues onto the contractors. Unwanted leads coming in that we are charged for. After reaching out to them to get credit on a few leads because my company has shut down due to covid 19, I was told it was too bad and that I still had to pay for them. This was the last straw for me. The complete lack of empathy and concern for public health is astonishing and repulsive.