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Claim Your BusinessHolidayLettings UK has a rating of 1.15 stars from 46 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HolidayLettings UK most frequently mention customer service, and trip advisor problems. HolidayLettings UK ranks 104th among Vacation Rentals sites.
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New contract is an insult. They add 15% booking charge on weekly rental rates for themselves - owner charges £490 for a week's stay then Tripadvisor charge £561.05. In addition they then charge 3% + vat on the weekly rental. Since the addition of the booking fee bookings are down 45% though I have kept my prices the same. For a booking made in July 2018 I will only receive the money on September 12th 2019 (5 days after the rental begins. Tripadvisor received the deposit(30%) in July 2018 (held for 15 months), and then the balance in July 2019 but nothing comes the owners way until mid September 2019. Don't waste your time trying to contact anyone. There are no phone numbers and emails are ignored. I off!
They charge you a booking fee which is 15% of your booking. We have lost €263 Do not use! The charge is to use their payment portal, extortionate amount fir using a booking system for 5 mins. If I've been caught out by this mis leading information then I can only imagine how many other have. Daylight robbery
We have always used Holiday Letting until it was taken over by Trip Advisor. The whole process became a nightmare as three currencies were involved: Dollars, Euros and Pounds. There was even a column of figures in Euros with the total shown in Dollars.
Also as an American company was involved all dates were shown in US format i. E. MM/DD/YYYY
As I was booking from the UK perhaps a bit of common sense could have come into play.
Dorothy Ward
I am a cottage owner located in Wales UK and the owner support with cancellations is awful. They make you pay 120 pounds if you have to cancel a booking If you can use another agency do so as they will take all your hard earned money.
Firstly as an owner don`t bother trying contacting by email they just ignore it. Secondly they are becoming very greedy in that if you don`t agree to them handling your booking and taking deposits you are penalised by your listing appearing at the very end of hundreds of other listings even though they say it changes regularly.
You have no ability to personally contact perspective clients as all emails go through them and finally penalised by not contacting would be guests within 24 hours notwithstanding the fact that anything up to 12/18 hrs can be lost in world time zones.
Take a leaf out of Home Away
Tip for consumers:
Don`t
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