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Jules M.

  • 1 Review
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Experience: Travel

Member since March 2020

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1 Review by Jules

3/10/20
I have just cancelled my listing with this company. From an owners point of view this company should be avoided. They charge extortionate amounts in the event of having to cancel a booking. I do understand that it isnt nice to have reservations cancelled and felt terrible having to do this and in my years of running a holiday let have never cancelled on anyone however sometimes things happen that are beyond your control. So after explaining my situation of why I couldnt fulfil his reservation, I found alternative accomodation for him, customer was really understanding about it and as he had only paid a deposit, which I actioned to be reimbursed in full, he was fine. Just to add, no monies had been received by me for this booking as company keep hold until 24 hours after check in to release the funds. The issue I had was they charged me a fee of £120.00 for cancelling, when I challenged this with them they said its in their T & C's and its to cover the time it takes to help the customer find somewhere else I explained that they had not helped the customer, I had, to which they kept saying its in the T & C's, so this reason from them is absolute bull. I asked for a breakdown of this cost and they said they wouldnt be able to provide this. This company do not care about rental owners or customers they just want to make money where they can. Avoid this company at all costs......

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