There is absolutely no way of contacting them.
Stay well clear of them DO NOT BOOK with this company.
You have no come back , you cannot speak to anyone, you cannot email anyone.
For a booking made in July 2018 I will only receive the money on September 12th 2019 (5 days after the rental begins. Tripadvisor received the deposit(30%) in July 2018 (held for 15 months), and then the balance in July 2019 but nothing comes the owners way until mid September 2019.
Don't waste your time trying to contact anyone. There are no phone numbers and emails are ignored.
Tip for consumers: Avoid
I contact customer support again, but unfortunately I cannot cancel without losing my deposit!!!! even though that owner was refusing to answer all correspondence! What a sham, what a scam. I wouldn't book another apartment through this web site if you paid me and good luck to anyone else who does. I have lost 235 Euros for something that wasn't my fault. The customer support was a disgrace and no help whatsoever.
And the booking fee which did not exist in 2017 is enormous - I receive £575, they charge £681.
But don't try querying why as they could not care less - just leave.
I made two bookings through the site and both of them were canncelled by the owner of the property. No problem with that.
However, the site has not yet returned the deposit that I paid. A month has passed since the cancellation, and they say that they cannot return my money due to technical problems. Furthermore, communication is virtually impossible.
really bad -I cant say more.
You cannot get hold of them -when you finally do -they say ridiculous things like -our platform is not compatible with apple as an excuse for not sending any of the enquiries
The price of my subscription listings having been increased by 75% over 3 years is another reason to avoid them.
They are squeezing the business to inflate short term profits to flog it to some unsuspecting mug buyer.
3 years ago 5 stars, now 1.
I have a holiday rental to let, and holiday Lettings have made a booking at the wrong price (I hadn't even set a price), and now want to charge me 120 GBP to cancel the booking as the bookers don't want to pay the full correct price!
We hadn't set a price for 2018, but Holliday Lettings took a booking anyway. And they set the price (mid summer) as the lowest price that we had ever charged. We told the bookers that Holiday Lettings had assumed a price as we hadn't set one, and told them the correct price. This was more than the bookers wanted to pay, and wanted to cancel. I completely understand, and thats fair enough.
Holiday Lettings however want to charge me 120 GBP for the cancelled booking! It was them that assumed a price and told the booker, and let them book! So why should we pay a fee for them cocking up our booking price. If they want to assume a price, then at least assume the price for the same time the year before!
Not happy at all with them and am cancelling our advert with them.
If you want happy customers then do NOT advertise with Holliday Lettings.
This year I have been advised that payment has been sent however 15 days later I am still waiting.
The company have stated 3 different payment dates, I have spent 20 hours on phone and sent numerous emails.
My cottage is booked June,July and August we simply can't let cottage free and will be cancelling all bookings
Do not use this company, they tell lies have appalling service and don't pay
They even asked me to send them a picture of myself standing and showing my id document.
I did it and after 1 or 2 days, they informed me that my property and ad were removed because i wasn't the real owner.
I told them I wasn't the real owner and specified it, but there was no way they listened to me.
My property was removed, my booking was deleted by them without letting me explain to the "future" guest what was happening.
So, I sent them an email where I was explaining that if the didn't reactivate my account, I would have spread my disappointment all over the net (which I didn't do it until today).
I called them today to upload another property I manage and after 3 customer service operators, 2 in italian and the final in english and 32 mins of conversations, they informed me that my account has been blocked and I won't be able to work with them anymore!
Yeah, they could have waited some more years to inform me!!!
Now, I'm really highlighting what they are doing!!!
Not only for "my bad behaviour" with the guest, but also because I had to call them to understand why I couldn't move through the website!!!
You know what happens? I posted my property to the competition HOMEAWAY!!!!
Also as an American company was involved all dates were shown in US format i.e. MM/DD/YYYY
As I was booking from the UK perhaps a bit of common sense could have come into play.
Customer Questions & Answers
Vote Thanks for voting!
I totally agree, as an owner of 4 properties advertised and who totally disagrees with Online Payment Protection and all the problems it creates (just read the trust pilot reviews) all of my properties are constantly on the back pages as I do not have the OPP stamp on them, as I pay an annual fee for all of them and most of the others are 'free listing' whereby Holiday Lettings gets a large commission on each booking, I am disgusted at the new system, especially as I have been a loyal customer since 2008. Don't bother advertising with the other big names out there, they have just changed their system and its even worse.
Votes Thanks for voting!
I also have been with HL for many years without issue. This year however we have had no enquiries so I thought maybe our site was a bit jaded and was just trying to add new photos to freshen up the page. Adding the photos was tedious enough and when I had finished I asked hubby to do a search of the Holiday Lettings site as a potential customer. He couldn't even get the search box to accept the name of the town we are in and ended up wading through hundreds of properties from far and wide and still drew a blank. Once I waded in to try and assist it became clear that because of the way the search facility now works, you need to put the Department (we are in France) where the property is situated, in the search box and that brings up another search box where you can put in the town....if you haven't lost the will to live whilst trying to locate your town! If I were actually looking for a rental in my town I would have given up and gone elsewhere. How much time do we humans want to spend going round in cyber circles? Personally, none. Hence no bookings. I would normally get 15 to 20 enquiries starting in August, for the forthcoming winter of which I would accept a minimum of 4. Didn't happen I always had an email exchange with the renters before they committed with a deposit. There are a lot of questions that only the owner can help with. I am now trapped in a (seemingly) futile attempt to find a way to delete the account.
Votes Thanks for voting!
Did You Find This Page Useful?
Business owners: What’s your side of the story?
Manage your business